Full-Time
Customer Success Manager
Posted on 9/8/2025
Klue
51-200 employees
AI-driven competitive intelligence platform with insights
Compensation Overview
£62k - £72k/yr
London, UK
Hybrid
You will be in office at least 2 days per week - our London team works out of the WeWork close to Waterloo Station.
 Sales & Account Management |
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- Experience in customer success at a fast-paced company
- Experience with change management and cross-functional communications driving software use adoption and user activations
- Ability to build strong internal and external relationships, rapport and establish trust through a consultative approach
- Experience with CRM, Content Management, and Collaboration tool integrations in a B2B Tech environment
- Someone who is actively experimenting with and utilizing AI tools
- Be your customer’s biggest advocate and primary point of contact for an owned portfolio of accounts in our emerging and mid-market segment
- Own the execution of each customer’s Success Plan and Engagement Model to ensure value delivery and creation at every stage of the customer lifecycle starting with onboarding
- Assess, monitor and optimize the breadth and depth of adoption for each customer persona and use case to unlock and maximize value across your owned portfolio
- Lead strategic business reviews and centre of excellence meetings that are relevant and impactful to your customers’ business goals and objectives
- Take the lead in customer renewal management and unlock more value for each customer through expansion planning and account growth
- Maintain an in-depth knowledge of your customers’ technology, products and services
- Partner with other Klue personnel and partners including executive leadership, sales, support, product development and marketing to meet Klue’s performance objectives and customer outcome expectations
Klue provides a platform that collects data from millions of sources to give businesses insights into their competitors, markets, and buyers. The software uses artificial intelligence to filter this data into a central hub where teams can access real-time tools like "battlecards" and newsletters to help sales representatives win deals. Unlike traditional research methods, Klue focuses on "competitive enablement" by connecting intelligence directly to sales results and providing tools to measure how these insights impact a company's total revenue. The company’s goal is to provide a comprehensive view of the competitive landscape so businesses can make informed strategic decisions and increase their win rates.
Company Size
51-200
Company Stage
Grant
Total Funding
$89.5M
Headquarters
Vancouver, Canada
Founded
2015
Simplify's Take
What believers are saying
- Ignition acquisition in 2025 boosts AI for sophisticated competitor analysis.
- Salesforce integration embeds intel into revenue workflows seamlessly.
- Deloitte Fast 50 recognition in 2023 validates rapid growth trajectory.
What critics are saying
- Crayon erodes market share with superior AI battlecards in 2026.
- Gong.io automates competitor extraction from calls, slashing Klue demand.
- Salesloft locks out Klue via native intel in March 2026 roadmap.
What makes Klue unique
- Klue's Compete Agent automates CI tasks with real-time deal intelligence.
- AI-Generated Strengths and Weaknesses analyzes reviews from 10+ platforms.
- 360° Win-Loss combines buyer feedback to remove decision bias.
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Benefits
Competitive base compensation
Extended health & dental benefits
Unlimited vacation
Employee Stock Option Plan
Pension fund
Yearly fully-paid trips to Vancouver headquarters
Free access to an online learning tool offering many engineering courses
Growth & Insights and Company News
6 month growth
↓ -4%1 year growth
↓ -1%2 year growth
↑ 0%Vancouver-based Klue is bolstering its AI capabilities through the acquisition of San Francisco-based go-to-market platform Ignition, just a few months after going "AI-first."
Vancouver-based Klue has acquired San Francisco's Ignition to enhance its AI capabilities, following a shift to an "AI-first" strategy. Ignition's AI platform aids in product marketing, but its employees will not join Klue. The acquisition will integrate Ignition's technology into Klue's products. Ignition's co-founders will collaborate with Klue on AI projects while continuing to develop DoubleO AI independently. This follows Klue's 40% staff layoff in June to focus on AI.
Klue launched Compete Agent to automate CI tasks.
Klue has been named one of Deloitte's Fast 50(TM) and Technology Fast 500(TM) fastest-growing companies for four consecutive years (2021-2024), was recognized as one of Canada's top 15 startups by LinkedIn in 2022, and has been included in the Globe & Mail's Top Growing Companies five years in a row.
Klue was named one of Deloitte's Fast 50(TM) and Fast 500(TM) Technology fastest-growing companies in 2021, 2022, and 2023, one of Canada's top 15 startups by LinkedIn in 2022, and has been included in the Globe & Mail's Top Growing Companies five years in a row.