AI Transformation Specialist

Position Summary

This role is not eligible for immigration sponsorship

Headquartered in Plano, TX, Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States.

For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better.

As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact.

To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Role and Responsibilities

The AI Specialist helps build, test and support AI and automation solutions for the NA SSC (North America Shared Service Center). The role works hands-on with SSC teams to capture requirements, maintain AI knowledge content, and drive day-to-day adoption.

Key Responsibilities

Solution Build & Support

• Configure and maintain AI solutions, such as the HR AI agent knowledge base, prompts, workflows and automations.

• Gather requirements and document processes with SSC teams.

• Test solutions, track issues and support launches.

Content & Data

• Maintain HR policy and FAQ content used by AI tools, and keep it current and accurate.
• Monitor usage, answer quality and feedback, and recommend improvements.

Adoption & Enablement

• Create training materials, guides and communications for SSC staff and employees.
• Support AI literacy sessions and act as a first point of contact for AX questions.
• Prepare AX status and value reports for the AX Lead.

Skills and Qualifications

Qualifications

Required

• Bachelor's degree in Information Systems, Business, Human Resources or a related field.

• 2+ years of experience in HR technology, process improvement, automation or digital tools.

• Hands-on experience with generative AI tools and strong interest in AI.

• Strong documentation, analytical and communication skills.

Preferred

• Experience with process automation (e.g., RPA, low-code or workflow tools, Python).

• Experience coordinating or supporting cross-functional projects.

• Knowledge of HR processes and Workday.

• Experience with chatbot or conversational AI platforms (e.g., Cognigy).

#LI-RM1

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [email protected] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.