DT Business Partner Commercial and Customer Solutions

Role Summary:

Digital Technology Digital Partner with India CIO and leadership team to establish DT vision and objectives to enable BU's goals, ensure collaboration between BRMs, COEs and Shared Services teams guaranteeing strategic value delivery through programs and in compliance with Carrier organizational DT policies.

The DT Business Partner is the key partner of the business stakeholders working with India CIO to define a digital strategy that enables P&L objectives. This role maintains business awareness about Digital policies and transformation activities that could impact daily operations.

·       Role-holder needs to be a change agent in transforming Carrier India into an agile, data-led culture; inculcate cloud-first thinking through appropriate digital workplace technologies and platforms, to ensure that data and analytics solutions gain credibility and acceptance across the business.

·       As a Business Partner, this role will be instrumental in envisioning, incubating and scaling up Digital-Native Business Platforms in the organization as separate business stream(s).

·       Drive culture and transformation for successful implementation and adoption of change associated with digital & analytics way of working.

Key Job Responsibilities:

·       Support the vision and goals through functional leadership: Study global best practices in HVAC Manufacturing industry and develop an impactful IT and product strategy in order to make technology a differentiator for the company. Identify priority areas based on internal business needs and external trends to ensure that key business initiatives are rapidly supported with the right digital strategy. Review and identify new areas of technology, align the IT team and vendors to the organization's goals and targets and create internal 'champions' for its vision and values.

·       Handling change management and Business / Functional stake holders influencing and alignment from initiation of projects and guide on business benefits to Cross Functional Teams across organization.

·       Create and manage IT organization with People and technology focus: Ensure the optimum staffing and skills levels for the DT function (Both Direct and or Indirect Teams) in line with service promises of the business, expansion plans, staff costs and productivity norms. Support the hiring/ outsourcing and on-boarding of high-quality staff and vendors. Drive functional capability through rigorous functional and behavioral training and certifications for the team

•        Ideate and envision technology backbone : Ideation and envisioning of complete technology backbone for existing business throughput maximization both on business and consumer side

•        Ideate and spearhead new product development :   Own up user journeys and map technology interventions in order to create an enhanced customer experience as well as efficient functioning of user departments. Ideate and develop customer centric products within app and web domain with focus on markets across product categories in building materials; Manage and develop a robust tech stack for in-house customers includes managing internal applications as well as Customer facing Application.

•        Support all DT infrastructure and systems needs arriving out of expansion: Plan for additional capacity for expansion. Design all SOPs, SLAs and processes, communicate and train on them rigorously along with Shared Services Teams. Appoint and manage systems vendor to meet their project plan deliverables and ensure a timely 'go live’.

•        Lead digitization & Analytics capability development efforts across different departments to make it way of life within organization.

•        Ensure data safety and  Cyber security: Conduct regular audits to ensure adherence to data security policies, highlight areas of non-compliance and undertake remedial action where necessary, lead and ensure ITGC Audits are conducted and any risks mitigated from Digital Perspective.

•        Established vendor governance framework by formulating relevant metrics and KPIs to improve the overall efficiency.

•        Experience of Shop floor automation setup using IoT, building advanced analytics model and calculate ROI.

•        Enable business growth across the value chain leveraging Industry 4.0 technologies including emerging technology solutions (Artificial Intelligence, Robotic Automation, Augmented Reality etc.) to ensure that the Carrier is proactively keeping pace with evolution in the market.

Working collaboratively on the above with shared services and COE Teams.

Critical competencies:

•        Change Management: Champion the change required across Carrier to adopt and implement digital opportunities more quickly and effectively, helping make the Carrier a market leader in digital transformation.

•        Business acumen: Strategic business orientation and good judgement reflected in key decisions made

•        Building Team and Talent Capability Development – within DT team and cross functionally for faster adoption of new products / technologies esp. in digital and analytics

•        Problem solving: Well-honed analytical and problem-solving skills. Creative, risk-taking and results oriented mindset

•        Influencing: Communicates with impact.  Uses tailored communication and creates authentic and trusting relationships to influence clients, especially related to organizational planning & design. Confidence in own ideas as demonstrated by experience engaging with best partners.

•        Consulting: Strong consulting and facilitation skills

•        Leadership: Demonstrated ability to accomplish work through others, including leading project teams. Demonstrated experience in initiating and leading change, including modeling the importance, motivating others, managing the key drivers of change, and overcoming obstacles

•        Self-Management: Self-directed work style, able to work autonomously with minimal direction and deliver results with customer service skills, action-oriented, operates with sense of urgency. Demonstrated ability to prioritize and manage multiple projects simultaneously

•        Flexible: Demonstrated career flexibility and adaptation skills (e.g., successful industry or company changes with minimal learning curve; cross-cultural experience and flexibility if dictated by scope of organization)

•        Collaborative: Reaches across boundaries internally and externally to develop and extensive network of partnerships.  Ability to manage a complex set of stakeholders

•        Driving Results: Proactively seeks to improve processes and implement best in class solutions, raising quality and productivity.

Technical Skills:

• Involved in Large scale SAP S4HANA Rollout projects knowledge on any module would be added advantage

• Exposure to CRM and Customer Facing application is needed
• Workflow Automation and ability to find right solutions for business problems and working with technical teams to implement the same
• Project Management Methodologies – PMP or project management certification good to have

Years Experience: >7 years 

Education: Bachelors in Computer Science or Information Technology as a minimum Advanced degree desired 

Other details:•       

Reporting to:  India and Southeast Asia Digital CIO•       

Location: Gurgaon  

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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