GPM Investments

Operates and consolidates regional convenience stores

Manager

Food & Beverage Operations ManagementConfirmed live in the last 24 hours

Full-timeRichmond, VA, USA$17 - $19In-person

About the Job

Requirements

The employee must be at least 18 years old.
The employee must be able to read, write, speak, and understand English.
The employee must have basic math skills, including addition, subtraction, division, and multiplication.
The employee must be able to lift 10 pounds frequently and up to 50 pounds occasionally.

Responsibilities

Direct overall restaurant management and staff to maintain food safety, product preparation, cleanliness, safety, security, and customer-service standards.
Model excellent customer service, train and empower employees to deliver it, resolve customer complaints courteously and promptly, and assist employees with greeting customers, taking orders, and food preparation.
Provide the District Manager or Store Manager with current and future hiring needs, use recruitment techniques to attract candidates, and use the store's selection tools when hiring.
Ensure new employees are trained on all aspects of the restaurant, train and develop employees, maintain the Subway Manual and accurate training materials, and provide motivational feedback and coaching.
Conduct regular meetings with the Store Manager and employees, provide clear and consistent direction and expectations, establish written job assignments, prepare and post work schedules in advance, conduct scheduled performance reviews, and counsel and document employees when necessary.
Check food preparation and dining areas for cleanliness; ensure the foodservice area, equipment, and utensils meet company, Subway, and health-regulation standards; and keep equipment in good working order.
Ensure employees adhere to dress code, appearance, and health requirements, and comply with appropriate state, local, company, and health guidelines, including required records, ADA, environmental, wage-and-hour, and equal-employment-opportunity guidelines.
Monitor orders and in-stock efficiency; review fresh-food forecasting to maximize sales while maintaining acceptable food costs; review management reports and balance inventories; verify delivery accuracy; and ensure inventory-control procedures are followed.
Ensure product quality and freshness through proper rotation, ordering, and monitoring of codes and temperatures; ensure products follow recipes and portions; and maintain accurate, visible pricing, merchandising, and promotional signage.
Promote sales through suggestive selling and other approved methods; provide the Store Manager, District Manager, Category Manager, and other personnel with feedback on sales, food cost, and profit opportunities; and supply accurate competitive information to departments.
Complete daily, weekly, and monthly paperwork accurately and on time, including deli inventories, waste, and price changes.
Control labor, food costs, and other expenses within established guidelines; manage sales, profits, and expenses to budget; and operate the restaurant within established hours.
Ensure all safety and security procedures are followed.
Perform other duties as assigned.

Overview

The Subway Manager performs and directs overall restaurant management. Directs staff to ensure that food safety, product preparation, and cleanliness standards are maintained. Maintains standards of restaurant safety and security. Oversees the training of the staff. Exceptional customer service is a major component of this position.

Responsibilities

Models good customer service and acts as a positive role model for excellent customer service practices.
Trains and empowers employees to provide excellent customer service.
Resolves customer complaints in a courteous, businesslike and timely manner.
Provides DM or Store Manager with current and future hiring needs.
Uses recruitment techniques to attract potential new employees.
Utilizes all tools for selection process when hiring for the store.
Ensures new employees are properly trained on all aspects of the restaurant.
Checks food preparation and dining areas for cleanliness.
Assists employees in greeting customers, taking orders and food preparation.
Conducts regular meetings with Store Manager and employees to enhance communication and teamwork.
Conducts regularly scheduled employee performance reviews and discussion.
Prepares work schedule and posts in advance.
Provides clear, consistent direction and expectation to employees.
Establishes written job assignments.
Ensures foodservice area, equipment, and utensil cleanliness meet company, Subway and health regulations standards.
Ensures all equipment is maintained in good working order.
Ensures all employees adhere to dress code, appearance, and health requirements.
Provides timely motivational feedback and coaching to employees.
Counsels and documents employees as necessary in a timely and appropriate manner.
Monitors orders to insure in-stock efficiency.
Reviews fresh food forecasting to ensure maximizing of sales while maintaining acceptable food cost.
Trains and develops employees.
Reviews management reports and takes appropriate action to insure balanced inventories.

Verifies deliveries to ensure accuracy of order.
Ensures quality and freshness of products through proper rotation, ordering, and proper monitoring of codes and temperatures.
Ensures accurate and visible pricing of products.
Merchandises product according to guidelines or layout.
Ensures products are made according to recipe and portion.
Ensures proper signage and price point is displayed.
Ensures promotional signage is posted timely.
Promotes sales through suggestive selling and other approved means.
Provides feedback to Store Manager, District Manager, Category Manager; and other personnel as appropriate on sales, food cost and profit opportunities. Supplies accurate competitive information to departments.
Ensures appropriate state, local, or company guidelines and health regulations are followed (including required records).
Adheres to government regulations (ADA, Environmental, Wage and Hour, EEO guidelines).
Ensures the timely and accurate completion of all daily, weekly, and monthly paperwork (deli inventories, waste, price changes).
Ensures all employees follow inventory control procedures.
Ensures all safety and security procedures are followed.
Controls labor within established guidelines.
Manages food cost and other expenses within established guidelines.
Manages sales, profits and expenses to budget.
Maintains Subway Manual and ensures all training materials are accurate.
Operates Subway within established hours.

Other duties as assigned

Qualifications

18 years of age or older.
Ability to read, write, speak, and understand English.
Basic math skills (addition, subtraction, division, and multiplication).
Ability to lift 10 pounds frequently and up to 50 pounds occasionally.

Equal Opportunity EmployerGPM Investments, LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation or any other basis prohibited by applicable law. Unlawful discrimination will not be a factor in any employment decision.

This Organization Participates in E-Verify

https://gpminvestments.com/wp-content/uploads/2023/09/federal-e-verify-participation-poster-es.pdf.pdf

GPM Investments, LLC maintains a drug-free workplace

Compensation: 17 to 19 (USD)

About the Company

GPM Investments

Operates and consolidates regional convenience stores

GPM Investments operates a large network of convenience stores across regional brands such as Fas Mart, Shore Stop, Scotchman, Li'l Cricket, and E-Z Mart, offering fuel, snacks, beverages, groceries, and related services. The company grows by acquiring existing stores and consolidating operations under a single corporate umbrella, while real estate ownership is separated from store operations through a land-ownership partnership with Oak Street Real Estate Capital. This roll-up approach lets GPM expand quickly and run stores more efficiently than competitors who own fewer brands or own land themselves. The goal is to become one of the country’s largest convenience-store operators by scaling through acquisitions and maintaining efficient store operations with strong access to capital via real estate partnerships.

Company size: 1,001-5,000
Company stage: Growth Equity (Venture Capital)
Total funding: $62.5M
Headquarters: Richmond, VA
Founded: 2003

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