114 5th Ave (22114), United States of America, New York, New York

Content Design Lead (Consumer Card & Bank)

We are currently seeking a Content Designer to join our Consumer Card and Bank team focused on Acquisition and Welcome Experiences. Our content designers work across the end-to-end user journey to help people find, apply for and onboard to our products. We are passionate about crafting effective customer conversations and shaping the direction of our user experience by giving content a voice in the design process.

The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn and change banking for good, we would love to hear from you. 

What You’ll Do: 

You’ll be asked to handle a variety of responsibilities, including: 

Collaboration & Connection

• Collaborating with technology, product and business teams to uncover customer and business needs, then translating them into intuitive and engaging digital experiences

• Helping to distill complex ideas into understandable concepts that evolve and enhance the product experience 

• Advocating for the customer through human-centered design methods that ensure our products speak their language

• Championing design-centered approaches grounded in user research and analysis, and always representing the perspective of content strategy 

• Working with partners and teams across various geographies

• Embracing and advocating for an experience mindset—this is as important to the work as the results

Discovery & Delivery

• Conducting research, including usability and empathy studies, to help understand customer needs

• Synthesizing research to define what information is needed throughout the end-to-end experience

• Framing problems, defining insights and designing new methodologies/practices to serve customer needs

• Creating new content experiences and guiding others in the process

• Crafting copy that delivers clear, consistent and cohesive messages for our experiences, is shown in the right place at the right time, and guides our customers to complete their goals.  

• Adhering to compliance requirements using natural language and content standards

• Facilitating and participating in workshops with internal and external stakeholders to align with business needs

• Collaborating with other writers, UX designers and visual designers to contribute to our internal design system, content strategy community of practice, best practices and guidelines

Basic Qualifications

• At least 6 years of experience with journalism, content creation, UX writing, editorial or information architecture disciplines

Preferred Qualifications

• Experience with UX writing and strategy for cross channel experiences

• Experience working with a variety of business partners and delivering outcomes

• Experience with working in an established design system

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $163,300 - $186,400 for Manager, DesignSan Francisco and San Jose, California (Hybrid On-Site): $173,100 - $197,500 for Manager, Design

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).