Pricing Manager
Teleperformance
Pricing Manager
Teleperformance
Outsourced customer experience management services
Location: Remote or hybrid from a TP office location
Contract: full-time & permanent
Salary: DOE
Shape the Future with TPWelcome to TP, a global leader in AI-powered digital business services where technology meets human empathy. Generating over €10 billion in annual revenue and backed by a global team of nearly 500,000 passionate experts, we partner with the world’s most iconic brands across nearly 100 countries in over 300 languages. By combining advanced artificial intelligence, proprietary technology, and high-touch human care, we redefine digital customer experience, process automation, and enterprise solutions.As a certified Great Place to Work® across almost 100 countries, our foundation is built on an inclusive culture and a genuine sense of belonging. Whether you are driving digital transformation, elevating client success, or building cutting-edge solutions, your talent is the key to unlocking what’s next.Why This Role MattersFor pricing and commercial professionals, this is a unique opportunity to shape the economics of TP's largest and most strategic deals. You will design innovative, outcome-based commercial models, partner with senior sales and solution leaders, and help TP win profitable, sustainable growth across EMEA. We foster a collaborative, high-performance culture built on diversity, equity and inclusion, where your expertise turns insight into impact.As commercial/pricing architect, you will design the commercial side of TP's complex bids across EMEA. Working with Solution Architects, Bid Managers, Sales, Finance and Operations, you will turn solution designs into accurate cost models and competitive pricing. Your goal is to help win deals while protecting margins and managing risk.How You Will Make an Impact
Your numbers directly shape which deals TP wins
Work on large, multi-year contracts with international clients
Use AI and automation to make pricing faster and smarter, fully remote across EMEA What you will do
Build cost models for complex, multi-year transformation bids, covering labour, technology, facilities, transition and ongoing operations
Run sensitivity, break-even and scenario analyses to inform pricing strategy and risk
Shape pricing strategies with Solution Architects, Bid Managers and Sales, using market benchmarks and competitive insight
Design commercial structures such as outcome-based, gain-share and tiered pricing, along with rate cards and contract terms
Write clear pricing narratives and TCO analyses for clients, and manage internal pricing approvals based on margin, risk and deal size
Build pricing templates and tools, and train Sales and Pre-Sales teams to use them
What You Bring to the Team
4+ years of experience in pricing, costing, financial modelling or commercial analysis in BPO, technology services, consulting or a similar industry
Proven experience pricing complex, multi-year service contracts
A strong understanding of BPO/CX cost structures
Expert Excel and financial modelling skills, with a solid grasp of P&L, margin, cash flow and ROI
The ability to explain complex financial concepts clearly to non-financial audiences
A bachelor's degree in Finance, Accounting, Economics, Business, Mathematics or a related field, or equivalent experience
The ability to work quickly and accurately under tight deadlines
CFA, CMA, financial modelling or Professional Pricing Society certification
Experience with pricing optimisation tools and AI-powered automation
Pre-Employment ScreeningsBy TP policy, employment in this position will be contingent on your successful completion of and passage of a comprehensive background check, including global sanctions and watchlist screening.Important | Policy on Unsolicited Third-Party Candidate SubmissionsTP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such submissions.Culture & BelongingAt TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate on the basis of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.
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Outsourced customer experience management services
Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.
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