Global Excel Management

Global provider of healthcare risk management

Customer Service Representative: Digital Communications - Bilingual

Customer SupportUpdated on Nov 12

Full-timeNo salary listedIn-person

About the Job

Requirements

A college diploma is required.
At least one year of experience in a customer service-related position is required.
Knowledge of Windsor's products is required.
Excellent English and French written and verbal skills are required.
Proficiency in Microsoft suite products is required.
Strong computer proficiency and precise digital communication are required.
Availability to work mainly weekdays, with evening and weekend schedule rotation as operational needs require, is required.

Responsibilities

Open medical and non-medical claims in the claims system.
Provide policy benefits.
Respond to general inquiries related to travel insurance policies.
Assist clients with claim status questions and take ownership of complaints or complex files to ensure claims are resolved.
Handle, communicate, and exchange sensitive and confidential information professionally, adhering to company customer service guidelines and legislated privacy standards.
Perform other administrative duties related to the claim process as assigned.

Desired Qualifications

Other languages such as Spanish are an asset.

Job Description

Are you a person with excellent writing skills and a knack for providing excellent customer service? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you!

As a Customer Service Representative: Digital Communications, you’ll be assisting clients via email and text regarding medical and non-medical travel claims.

What does your typical day look like?

Opening medical and non-medical claims in our claims system;
Providing policy benefits;
Responding to general inquiries related to travel insurance policies;
Assisting clients with their claim status questions and take ownership of complaints or complex files to ensure the claim is resolved;
Appropriately handle, communicate, and exchange sensitive and confidential information in a professional manner, adhering to both company customer service guidelines and legislated privacy standards;
Performing other administrative duties related to the claim process as assigned.

What skills and experience are we looking for?

College Diploma;
Minimum of one years of experience in a customer service-related position;
Knowledge of Windsor's products;
Superior customer service skills;
Excellent English and French written and verbal skills. Other languages such as Spanish are an asset.
High level of professionalism;
Good problem-solving skills;
Highly organized with ability to multi-task and prioritize;
Proficiency in the Microsoft suite products;
Available to workdays mainly, but operational needs involve evening and weekend schedule rotation;
Strong computer proficiency and precise digital communication.

We offer you

Global Excel offers more than a position;
Three weeks of vacation;
An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;
A flexible and supportive work environment offering several benefits;
Please reach out to your local HR department if you would like to know more about benefits offered in your site.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:

About the Company

Global Excel Management

Global provider of healthcare risk management

Global Excel provides global healthcare risk management solutions, offering risk mitigation, cost containment, claims management, and medical assistance to employers and organizations worldwide. It coordinates healthcare risk programs, processes and adjudicates claims, and gives medical assistance through a global network, handling hundreds of thousands of cases and nearly $2 billion in claims each year. Its large, multinational footprint and integrated, end-to-end services set it apart from competitors by covering prevention, cost control, claims handling, and medical support at scale. The goal is to help clients manage healthcare risk more effectively, reduce costs, and ensure timely medical support across a global footprint.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Sherbrooke, Canada
Founded: 1996

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