Customer Experience & Support (1)

Salary Range: 150000 to 200000 (Currency: USD) (Pay period: per-year-salary)

About Loop:

Loop is an agentic restaurant intelligence software that augments back office of restaurant chains by automating workflows and delivering intelligence across the finance, operations and marketing functions. Loop deploys AI agents built by our in-house team of AI engineers, strategists and subject matter experts into restaurant brands bringing industry best practices in handling complex internal functions. We have offices in San Francisco, New York, Tampa and India.

Loop is one of the fastest growing restaurant technology companies powering a few billion dollars in revenue and growing to serve 10K+ restaurants within 3 years across some of the most recognizable brands of the USA, helping them grow their topline & bottomline.

Loop is built by a world class team of entrepreneurs, operators, leaders and AI engineers from different industries, ranging from cutting edge big-tech, management consulting, investment banking among others across companies like Uber, Google, Amazon, McKinsey and others.

About the Role:

As an Enterprise Delivery strategist in the Strategy & Operations charter of Loop, you are a custodian of value delivered to Loop’s Enterprise customers through our marketing product. Loop’s products power a few billion dollars in revenue today and are poised to scale multifold over the next few years. As the products and the scope of service expands, you are expected to be the value custodian of Loop’s enterprise customers, obsessing over customer outcomes and optimizing for key metrics like time to value, engagement & outcomes for the marketing product of Loop, TruROI.

In this role, you will cross-functionally impact our customer strategy by collaborating across functions like Sales/ GTM, Product Operations, Product & Customer Success while owning key customer value metrics.

Responsibilities:

Ownership of key customer value metrics
Building playbooks for the sales and customer support functions
Ownership of all internal processes across analytics, product surfaces, content and communications across functions to ensure 10-star value delivery to customers
Ownership of internal processes needed to monitor and improve agentic workflows, not limited to evals, system prompts, creating templates and agentic workflows for customers, etc
Collaborating with the GTM/ Customer Success teams to own the implementation and business roadmap, taking business needs and customer needs into account

Eligibility/ Fit: You are most likely a strong candidate for this role if you:

Have at least 8-12 years of experience in a marketing role in a direct to consumer brand, or in the E-commerce, CPG or the restaurant industry
Have been a growth marketer across the lifecycle - acquisition, retention, reactivation and product marketing
Are inherently a great sales person - be it selling a product, vision, idea, project or anything else!
Have the ability to break fairly complex problems into smaller parts and build the necessary processes and systems around them.
Have the ability to think metrics, funnels and dashboards
Have exhibited leadership while also having worked in IC roles across your previous roles
Have the ability to understand complex customer/ business problem statements from the lens of business and can make tradeoffs and build for the right customer outcomes
Demonstrate key cultural values of Loop across radical ownership, customer obsession and have the ability to lose no time & move fast on solving problems.
Have a strong hunger for personal growth and wish to build and deploy products of the next generation at scale, as an operator or a founder.

Enterprise Delivery Strategist

Restaurant Marketing Strategy

Loop AI

Compensation Overview

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Responsibilities:

Eligibility/ Fit: You are most likely a strong candidate for this role if you:

Get referred to Loop AI

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