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Bronson Methodist Hospital

Southwest Michigan health system

Referral Coordinator

Full-TimeUpdated
No salary listed
Junior
Battle Creek, MI, USA
In Person
Medical, Clinical & VeterinaryClinical Support & Patient Administration

About the job

Requirements
  • A high school diploma or general education degree (GED) and 1–2 years of related experience and/or training are required.
  • Successful completion of a Medical Assistant or LPN program is preferred.
  • A current Medical Assistant registry or certification, or an LPN license in good standing and valid in Michigan, is preferred.
  • For Financial Clearance roles only, a high school diploma or GED and 1–2 years of related experience and/or training are required.
  • For ProHealth roles only, a Medical Assistant registry or certification, or an LPN license in Michigan, is required within 90 days of hire.
  • Knowledge of medical terminology and CPT and ICD-9 coding.
  • Computer skills, including Microsoft Office and Medic.
  • Verbal and written communication skills.
  • Ability to maintain positive customer service.
  • Ability to establish effective working relationships with office staff and employees in a team environment.
  • Ability to maintain confidentiality.
  • Prioritization skills and ability to manage time independently.
  • For Digestive Health roles only, ability to work on a rotational basis covering the in-person scheduling desk.
  • Ability to perform sustained computer/CRT work for 70–90% of the time and work requiring close tolerances and hand-eye coordination.
  • Ability to meet physical demands that include regular walking, standing, stooping, bending, sitting, and some lifting of light objects.
Responsibilities
  • Coordinate all aspects of the referral process among patients, physicians, specialty offices, primary care offices, and insurance companies.
  • Maintain patient confidentiality.
  • Provide customer service, including resolving payor issues.
  • Manage electronic health record referral/order work queues according to office/provider preferences and patient needs.
  • Coordinate and schedule referral activity.
  • Obtain accurate billing and demographic information.
  • Ensure prior authorization for requested services under payer guidelines.
  • Communicate delays and denials to the ProHealth team and employer.
  • Process referrals using CPT and ICD-9 coding.
  • Participate in case management meetings.
  • For Digestive Health roles only, process and schedule Digestive Health procedures throughout the system.
  • For Digestive Health roles only, cross-train to assist with patient check-in and check-out.
  • Perform additional duties based on department needs.
Desired Qualifications
  • Successful completion of a Medical Assistant or LPN program.
  • A current Medical Assistant registry or certification, or an LPN license in good standing and valid in Michigan.

About the company

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Bronson Methodist Hospital

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Bronson Methodist Hospital is a nonprofit health system serving southwest Michigan. The system provides hospital, primary, specialty, emergency, outpatient, rehabilitation, and community health services through regional care locations. It serves patients, families, clinicians, referring providers, and communities throughout southwest Michigan. Its operating model centers on coordinated hospitals and practices supported by clinical programs, technology, facilities, supply chain, and administration. Teams work across nursing, physicians, allied health, rehabilitation, technology, facilities, administration, and patient access. Work depends on coordination among clinical, operational, technical, and support teams across its care settings and communities.

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