Learning Operations Manager

SC Johnson has been leading with purpose for 140 years, building high-quality products and iconic brands found in homes, schools and businesses in virtually every country worldwide – including OFF!®, Raid®, Glade®, Windex®, Scrubbing Bubbles®, Ziploc®, Mrs. Meyer’s Clean Day®, method®, Autan®, Baygon®, Mr Muscle®, Duck®, Lysoform® and more.

The 13,000 people of our global, fifth-generation family company are committed to making the world a better place today and for future generations.

ABOUT THE ROLE

Are you passionate about creating meaningful learning experiences, empowering teams, and driving innovation? Join us as the Learning Operations Manager at SC Johnson’s global headquarters in Racine, Wisconsin, where you’ll play a key role in enabling our Global Learning & Development (L&D) program and shaping how our people learn, grow, and succeed.

In this role, you’ll lead a talented, multidisciplinary team across instructional design, learning systems, and operations to deliver engaging, scalable, and impactful learning solutions. You'll foster collaboration, establish priorities, optimize resources, and champion operational excellence to ensure our Global L&D program has the people, processes, and technology needed to thrive.

As a strategic partner, you’ll help shape the future of learning at SC Johnson by advancing learning technologies, strengthening processes and governance, and leveraging data and insights to continuously improve the learning experience. Working closely with HR, technology teams, and business partners, you’ll build the tools, capabilities, and infrastructure that empower our Learning & Development teams to deliver high-quality learning experiences and make a lasting impact across our global organization.

KEY RESPONSIBILITIES

Team Leadership & Operational Effectiveness (40%)

• Lead, coach, develop, and manage the performance of the instructional design, LMS administration, and learning operations team; establish clear accountabilities, development priorities, and standards for high-quality service.
• Lead the intake, evaluation, and prioritization of learning requests; manage project assignments, capacity planning, and resource allocation to ensure team efforts align with enterprise priorities and delivery commitments.
• Oversee instructional design production and operational delivery, including quality standards, timelines, accessibility, and effective use of internal and external resources.
• Lead vendor selection, contracting coordination, relationship management, service-level expectations, and performance evaluation across learning services, content, and technology providers.
• Establish operational performance measures and drive process simplification, automation, continuous improvement, and a high-performing team culture.

Learning Technology Strategy & Ecosystem (20%)

• Develop, maintain, and advance the global L&D technology roadmap, aligning platforms and tools with business priorities, employee experience, and evolving learning needs.
• Partner closely with HRIS, Global Business Services (GBS), and relevant functions to evaluate, implement, integrate, govern, and optimize learning platforms, instructional design tools, translation/localization solutions, automation, and AI-enabled technologies.
• Assess technology investments, adoption, licensing, vendor performance, information security and data considerations, and opportunities to improve scalability and value.

Learning Measurement & Analytics Strategy (20%)

• Lead the enterprise learning measurement and analytics strategy, including common frameworks, standards, methodologies, and measures of learning effectiveness, capability development, and business impact.
• Equip Learning Managers to define outcomes with their business partners, execute program-level measurement, report results, and use insights to improve learning solutions; analyze enterprise trends to inform L&D decisions and investments.

Learning Infrastructure & Content Lifecycle Management (10%)

• Maintain efficient, scalable infrastructure for learning development, deployment, administration, communications, and reporting; integrate learning workflows with broader HR processes as appropriate.
• Establish and oversee content lifecycle practices covering inventory, ownership, version control, periodic review, updates, localization, archival, and retirement of learning assets.

Enterprise Required Learning Governance (5%)

• Lead and sustain the enterprise Compliance Learning Council and maintain visibility into required learning across the organization.
• Partner with accountable functional owners to establish assignment, completion tracking, escalation, reporting, records retention, and review practices that support reliable execution and audit readiness; functional experts retain ownership of underlying requirements.

Operational Governance, Policies & Processes (5%)

• Ensure L&D-owned and enterprise learning processes and policies overseen by L&D are documented, accessible, communicated as appropriate, assigned clear ownership, and reviewed regularly.
• Drive consistent operating standards, risk awareness, business continuity, and continuous process improvement while allowing appropriate regional or functional flexibility.

REQUIRED EXPERIENCE YOU’LL BRING

• Bachelor’s degree or equivalent relevant experience; 7+ years of experience in learning and development, learning operations, learning technology, or a related field.
• +7 years of experience with enterprise learning management systems and learning technologies, including evaluation, implementation, optimization, or governance of technology solutions.
• +5 years of experience leading and developing teams, including coaching, performance management, prioritization, and resource allocation.
• +3 years of experience managing work intake, project portfolios, resource capacity, budgets, vendors, and operational performance.
• Qualified candidates must be legally authorized to work in the United States without current or future sponsorship for full-time employment.

PREFERRED EXPERIENCES AND SKILLS

• Strong analytical, project management, communication, and influencing skills, with the ability to partner effectively across HR, HRIS, GBS, and business functions.
• Experience in a global, matrixed organization and with enterprise required learning or compliance training governance.
• Experience shaping a learning technology roadmap and evaluating platforms, AI-enabled solutions, automation, and translation/localization technologies.
• Experience with learning measurement frameworks, analytics capabilities, and reporting infrastructure.
• Familiarity with Workday Learning, Articulate 360, learning experience platforms, and digital content lifecycle standards.
• Experience with vendor contracting, licensing, procurement partnerships, process improvement, and change management.

JOB REQUIREMENTS

• Full-time role; occasional operational support outside normal business hours may be required.
• Work location, hybrid eligibility, travel expectations, relocation eligibility, and FLSA classification to be confirmed with HR/Talent Acquisition.
• This role is not eligible for domestic relocation assistance
• Remote work is available once per week for eligible employees after the 90-day onboarding period

Inclusion & Diversity

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.

Better Together

At SC Johnson, we believe people achieve their best when they collaborate and work together in person. We value connection to strengthen teamwork, accelerate problem solving, and drive innovation.

Equal Opportunity Employer

The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.

Accommodation Requests

If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at 262-260-3343 or email your request to [email protected]. All qualified applicants are encouraged to apply. Download the EEO Know Your Rights poster for more information.