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Kaiser Permanente

Integrated healthcare provider and payer platform

Utilization Analyst

Clinical Support & Patient AdministrationPosted on Nov 9
Part-timeDowney, CA, USANo salary listedIn-person

About the Job

Requirements

  • A high school diploma or General Education Development (GED) is required.
  • Experience applying analytic techniques and computer skills to hospital data is required.
  • Expertise with tracking, spreadsheets, and graphic computer systems operating on PC mainframes is required.
  • Knowledge of health plan benefits is required.
  • Understanding of medical center operations and complex health systems, with the ability to quickly grasp regional policies and contract interpretation of out-of-plan medical services, is required.
  • The ability to work in a Labor/Management Partnership environment is required.

Responsibilities

  • Coordinate and supervise data management, analyses, and reporting for utilization management and Continuing Care Services, outside-services management, emergency prospective review, and air and ground transportation programs, using computerized and manually maintained utilization data.
  • Coordinate data and reporting needs, data collection, and processing issues, and provide timely utilization data and analytic support.
  • Contact organizational units and outside-facility staff to obtain, verify, and provide information, including reconciling billing charges with Regional Claims and outside hospitals.
  • Answer inquiries and educate patients, physicians, and hospitals about covered benefits and charges.
  • Provide information and assistance to Health Plan members during claims review and coordinate authorized and non-authorized claims review.
  • Document outside medical services and reinforce procedures for patients seen in outside emergency departments.
  • Coordinate and supervise the Air & Ground Transportation and Prospective Review Authorization programs as needed.
  • Coordinate claims and referral information.
  • Provide information regarding member admissions to outside facilities.
  • Maintain the consistency and integrity of the non-KFH utilization bed track computerized data management system.
  • Assist with scheduling patient appointments and coordinating patient care as needed.

Desired Qualifications

  • Experience with Health Connect is a plus.
  • An Associate of Arts or bachelor's degree is preferred.
  • KPHC medical records, foundations, or mainframe experience is preferred.

About the Company

Kaiser Permanente

Integrated healthcare provider and payer platform

Kaiser Permanente runs an integrated healthcare platform that lets members manage and pay medical, premium, and pharmacy bills online. It serves Medicare Advantage, Individual and Family, and non-employer plans, offering options to pay as a guest or set up payment plans. The platform works by presenting a centralized online portal where users can view bills, choose how to pay, and handle multiple types of charges in one place. Revenue comes from premiums and medical services fees, while the service aims to reduce administrative work for both providers and patients and encourage on-time payments. What sets Kaiser Permanente apart is its combination of healthcare services with a single billing experience across multiple plan types, focusing on a user-friendly, centralized payment process rather than handling billing through separate systems. Its goal is to provide a straightforward, reliable way for members to manage and pay their bills, improving convenience and payment timeliness.

Company size
10,001+
Company stage
Grant
Total funding
$7.5M
Headquarters
Oakland, CA
Founded
1945

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