Dispatcher

Job Summary

• Competitive hourly pay
• Benefits Begin on Day 31 of Employment (Medical, Dental, Vision, 401k + match)
• Accrue PTO (Paid Time Off) Day 1 of Employment
• Family-oriented culture
• Opportunities for growth and advancement

Physical Requirements

Stand or Sit(Stationary position), Walk(Move, Traverse), Use hand/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position), Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess)
Function in the Job

Sedentary Work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Job Function

• Serve as first point of contact for incoming calls and emails and communicate information accurately and timely
• Receive and record information for all calls, emails, and customer requests
• Make delivery appointments at customer locations
• Schedule and dispatch drivers, trucks, and equipment based on customer requests and operational needs
• Communicate customer requirements, delivery schedules, and operating hours to drivers
• Monitor driver activity, daily logs, and hours of service to ensure compliance and efficiency
• Coordinate with Fleet Maintenance Manager for repair needs
• Ensure tickets, work orders, and documents meet customer specifications and delivery requirements
• Relay work orders, messages, and instructions between drivers, supervisors, and operations personnel
• Communicate with internal teams to resolve issues, answer questions, and respond to service needs
• Prepare daily schedules and weekly projections for deliveries and truck allocation
• Monitor personnel and equipment to ensure alignment with customer delivery schedules
• Maintain records of dispatch activities including customer requests, deliveries, expenses, and inventory
• Communicate traffic conditions, weather issues, or other factors that may impact delivery timelines
• Evaluate delivery routes and recommend adjustments to improve efficiency and service quality

Required Skills

• Strong communication and customer service skills
• Ability to multitask and manage multiple priorities
• Ability to remain calm and make decisions in high-pressure situations
• Strong organizational and time management skills
• Attention to detail and accuracy in documentation
• Ability to work independently with minimal supervision
• Basic computer and data entry skills
• Ability to coordinate with drivers, customers, and operations teams