Customer Experience Intern

Every year, billions of clothing items are produced but never sold. Much of this unworn fashion ends up in landfills – a massive waste of creativity, craftsmanship, resources, and investment. We're here to change that. As a purpose-led company, we use technology to help fashion brands give every item a chance to be worn. And we’re proud to be a certified B Corp – recognised for meeting high standards of social and environmental impact, transparency, and accountability. 

We’re a purpose-driven scale-up, based in Amsterdam and active across Europe, with a diverse and international team. Our mission is simple: sell unsold inventory. Otrium values a healthy work-life balance. We have adopted a flexible hybrid way of working, encouraging our team members to come to our open, spacious, plant-filled Amsterdam HQ at the waterside of Houthavens at least twice a week. Full-time office presence is welcomed, and you’re empowered to organise your schedule in a way that works for you and the team.

Your impact

As a Customer Experience Intern, you will contribute in optimising the customer experience, before and after an order is placed, by doing research, assisting in daily operational work and contributing in projects.

Responsibilities

• Investigate opportunities to optimise the customer experience

• Ensure that our customer communication is aligned across all channels

• Ensure that our data is updated and analysed, and will come up with new initiatives based on this

• Be involved in supervising our Customer Service Team

• Perform day-to-day operational tasks

• Support the Customer Experience team with managing the different projects

Requirements

• Enrolled at a University in the Netherlands 

• Studying a relevant degree for the internship (Communications, Business Administration, (Digital) Marketing

• Available from mid January for a duration of 6 months, 32–40 hours per week.

• Living within a 1-hour one-way commute from our Houthavens office

• Attention to detail in campaign setup and analysis.

• Analytical mindset: with an interest in working with data (and AI tools). 

• Fluent in English - Dutch is a plus!

Benefits

• €550 per month internship allowance.
• Travel cost reimbursement (if more than 10km away from the office).
• One holiday day per month – plus a day off on your birthday!
• Tasty office lunches and barista-style coffees in our light, spacious office on the waterside in Houthavens.
• Mac laptop, handy tech and company merch.
• Employee discounts on all Otrium products!

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How We Hire
Otrium is committed to fostering a diverse, inclusive, and supportive community. We believe in the power of diversity and consider all applicants, regardless of age, ethnicity, gender identity, nationality, race, religion, or sexual orientation. We’re proud to have employees from all corners of the world, and we aim to create a workplace where everyone can thrive.

What's Next?
Excited about this opportunity? We’d love to hear from you! Tell us why you’re a great fit for this role and how you’ll contribute to the O-Team.