Full-Time
Principal Devops Engineer
Posted on 11/25/2025
Agero
1,001-5,000 employees
Nationwide roadside assistance and vehicle management
Compensation Overview
$122.2k - $210k/yr
Everett, MA, USA
In Person
 DevOps & Infrastructure (2) |
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- Bachelor’s Degree in Computer Science or equivalent work experience required.
- 7+ years DevOps or Site Reliability Engineering experience with at least 5 years in Amazon Web Services (AWS).
- Proven expertise in AWS with a minimum of 7 years hands-on experience with IAM, EC2, ECS, Lambda, S3, and Virtual Private Cloud.
- At least 7 years proven expertise in Infrastructure as Code, including using Terraform Cloud to architect and provision secure, scalable cloud environments.
- 5+ years of experience designing and implementing CI/CD pipelines using CircleCI or GitHub Actions.
- 7+ years of scripting proficiency in Ruby and Bash.
- 7+ years of experience with automated testing framework integration within CI/CD pipelines.
- 7+ years of hands-on experience implementing and managing monitoring and logging solutions with Datadog.
- 7+ years of expert-level change management in a DevOps environment, including automated rollback strategies and refined change control processes.
- Knowledge of Docker and proficiency with Infrastructure as Code tools like Terraform Cloud.
- Strong foundation in enterprise solution architecture and cloud deployment models.
- Maintain secure and governed cloud environments while ensuring compliance with licensing and support lifecycles.
- Drive continuous improvement in DevOps pipelines, supporting continuous integration and deployment for both software and internal team automation.
- Develop and deploy repeatable, resilient, and recoverable infrastructure solutions using Infrastructure as Code principles.
- Provide architectural and design inputs for various services, leveraging well-architected frameworks from cloud providers.
- Mentor junior team members and guide engineering teams on DevOps best practices.
- Collaborate with Architecture, Engineering, Product, and Security teams on key initiatives.
- Automate system monitoring and provide regular on-call support for complex web-based applications.
- Master’s Degree in Computer Science or equivalent preferred.
- Technical certifications for AWS or Linux/Unix is a plus.
- Experience leading or mentoring teams in a DevOps environment is preferred.
Agero coordinates roadside assistance and vehicle management through a nationwide network of service providers, helping drivers in distress with towing, accident management, and roadside support across the United States and Canada. Its services are delivered through partnerships and memberships with automakers, insurers, repair facilities, and dealerships, and it works with clients to integrate roadside solutions for their customers. In an incident, Agero dispatches a curated network to the scene, secures the vehicle, and transports it to a designated repair or storage facility, prioritizing accident-related calls. Its goal is to provide reliable, timely support while continuously improving service quality through technology and strong client-provider relationships.
Company Size
1,001-5,000
Company Stage
Acquired
Total Funding
$18.8M
Headquarters
Medford, Massachusetts
Founded
1972
Simplify's Take
What believers are saying
- Urgent.ly integration enhances data-driven dispatch capabilities across client base.
- KeyMe partnership expands service offerings without capital-intensive infrastructure investment.
- Summer Hustle program incentivizes top providers, strengthening network quality and retention.
What critics are saying
- Urgent.ly technology integration fails, delaying synergies and competitive positioning.
- FTC scrutinizes post-acquisition market dominance, triggering forced divestitures or fines.
- Service provider lawsuits over unpaid claims cause 20% event volume drop.
What makes Agero unique
- Acquired Urgent.ly's machine learning dispatch optimization serving 150M vehicles.
- Partnered with KeyMe Locksmiths to address 9% of roadside lockout events.
- Manages 13M annual service events through vetted independent provider network.
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Benefits
Competitive salary
Flexible time off
401(k) matching
Tuition assistance
Commuter benefits
Fully remote opportunities
Company News
Agero Receives Frost & Sullivan's 2025 recognition. March 24, 2026 | innovation, Insurtech Agero Receives Frost & Sullivan's 2025 North American Digitalized Roadside Assistance Services Company of the Year Recognition for Market Leadership Excellence SAN ANTONIO, TX. - March 24, 2026 - Frost & Sullivan is pleased to announce that Agero has received the 2025 North American Company of the Year Recognition in the digitalized roadside assistance services industry for its outstanding achievements in reliability, operational efficiency, and customer satisfaction. This recognition highlights Agero's consistent leadership in driving measurable outcomes, strengthening its market position, and delivering customer-centric innovation in an evolving competitive landscape. Frost & Sullivan evaluates companies through a rigorous benchmarking process across two core dimensions: strategy effectiveness and strategy execution. Agero excelled in both, demonstrating its ability to align strategic initiatives with market demand while executing them with efficiency, consistency, and scale. Guided by a long-term growth strategy focused on platform intelligence, established and scaled client relationships, and an extensive service provider network infrastructure, Agero has shown its ability to adapt and lead in a rapidly evolving landscape. The company's strategic agility and sustained investment in advanced technology development and digital transformation have enabled it to scale effectively across diverse customer segments and enterprise clients. "In 2025, Agero continues to scale in terms of industry recognition for operational reliability and implementation of best-in-class data security protocols and protection frameworks. These capabilities have positioned the organization as a partner of choice in the digitalized roadside assistance sector," said Vishwas Shankar, Director, Mobility Americas at Frost & Sullivan. Innovation remains central to Agero's approach. Its suite of digitalized roadside assistance solutions, powered by Swoop - its proprietary technology platform - addresses the full spectrum of response needs, offering fuel delivery services, tire replacement and repair, locksmith services, battery assistance, and vehicle towing operations. These solutions enhance flexibility, reduce operational friction, and improve service delivery at scale. "This recognition from Frost & Sullivan reflects the values that guide how we build and operate at Agero: through a combination of head, heart, hustle, and humility," said David Ferrick, CEO of Agero. "It takes the head to invest in intelligent, data-driven technology, the heart to stay relentlessly focused on the drivers and partners we serve, the hustle to execute at scale every day, and the humility to keep improving alongside our customers and service providers. Those principles power our platform and service network, helping us deliver more reliable, transparent roadside experiences for drivers and measurable value for our partners." Agero's unwavering commitment to customer experience further strengthens its position in the market. By streamlining service delivery, providing real-time data visibility, and maintaining high levels of service availability, the company continues to meet the needs of its broad B2B client base - spanning automotive OEMs, insurance carriers, repair networks, and mobility providers. Its competitive marketplace of independent service providers, paired with its customer-centric model, ensures optimal provider selection, consistent service quality, and superior outcomes for motorists across North America. Frost & Sullivan commends Agero for setting a high standard in competitive strategy, execution, and market responsiveness. The company's vision, innovation pipeline, and customer-first culture are shaping the future of digitalized roadside assistance services and driving tangible results at scale. Each year, Frost & Sullivan presents the Company of the Year Recognition to an organization that demonstrates outstanding strategy development and implementation resulting in measurable improvements in market share, customer satisfaction, and competitive positioning. The award recognizes forward-thinking companies that are reshaping their industries through innovation and growth excellence.
Stock market Today: S&P 500, dow jones futures gain as Trump urges allies to help reopen Strait of Hormuz - Strategy, Urgent.ly, Adobe in focus. Stock score locked: want to see it? Benzinga Rankings give you vital metrics on any stock - anytime. Edge Rankings. Momentum 59.16 U.S. stock futures rose on Monday following Friday's lower close. Futures of the major benchmark indices were higher. On Sunday, President Donald Trump urged nations reliant on the Strait of Hormuz to deploy military assets, specifically minesweepers, to secure the route, warning NATO allies of consequences for failing to assist. Simultaneously, Prime Minister Benjamin Netanyahu dismissed rumors of his death in a video on X, jokingly appearing at a café to reassure the Israeli public. Meanwhile, the 10-year Treasury bond yielded 4.26%, and the two-year bond was at 3.70%. The CME Group's FedWatch tool's projections show markets pricing a 99.1% likelihood of the Federal Reserve leaving the current interest rates unchanged in March. The SPDR S&P 500 ETF Trust (NYSE:SPY) and Invesco QQQ Trust ETF (NASDAQ:QQQ), which track the S&P 500 and Nasdaq 100, respectively, were higher in premarket on Monday. The SPY was up 0.40% at $664.91, while the QQQ advanced 0.44% to $596.36. Join 1M+ Investors! Get Up to a 2% Bonus for Moving Your Stocks to Kraken Is Your $1M Portfolio Paying Too Much in Advisor Fees? Find Out Today Serious About Retirement? Get a Second Set of Eyes on Taxes and Income Strategy Welcome 2026 with a Bonus of up to $500. Join eToro, Deposit, and Get a Crypto Bonus Stocks in focus. Urgent.ly. * Urgent.ly Inc. (NASDAQ:ULY) skyrocketed 161.08% in premarket on Monday after it announced it had been acquired by Agero for $5.50 in cash per share. Also, the company reported better-than-expected fourth-quarter financial results. * Benzinga's Edge Stock Rankings indicate that ULY maintains a weaker price trend over the short, medium, and long terms. Adobe. * Adobe Inc. (NASDAQ:ADBE) advanced 0.63% despite agreeing to a $150 million settlement with the Justice Department to resolve allegations that its deceptive subscription and cancellation practices violated the Restore Online Shoppers' Confidence Act. * Benzinga's Edge Stock Rankings indicate that ADBE maintains a weaker price trend over the short, medium, and long terms, with a moderate quality score. Strategy. * Strategy Inc. (NASDAQ:MSTR) was up 3.45% as Bitcoin (CRYPTO: BTC) was hovering around the $73,000 mark, and a significant investor in MSTR's financial instruments, Strive Inc. (NASDAQ:ASST), allocated $50 million last week to Strategy's Variable Rate Series A Perpetual Stretch Preferred Stock. * Benzinga's Edge Stock Rankings indicate that MSTR maintains a weaker price trend over the short, medium, and long terms. * Getty Images Holdings Inc. (NYSE:GETY) rose 4.31% as analysts expect it to report earnings after the closing bell. Wall Street is expecting earnings of 3 cents per share on revenue of $246.22 million. * Benzinga's Edge Stock Rankings indicate that GETY maintains a weak price trend over the short, medium, and long terms. Semtech. * Semtech Corp. (NASDAQ:SMTC) was 039% higher as analysts expect it to report earnings of 43 cents per share on revenue of $273.20 million, after the closing bell. * Benzinga's Edge Stock Rankings indicate that SMTC maintains a strong price trend over the short, medium, and long terms, with a poor value score. Cues from last session. Information technology, materials, and communication services led Friday's market decline, though consumer staples and utilities closed higher, as the Nasdaq dropped 200 points while investors weighed weak GDP revisions against high inflation and Iranian war oil shocks. Insights from analysts. Mohamed El-Erian paints a sobering picture of a U.S. economy caught between "persistent inflation" and a sharp growth slowdown. With fourth-quarter GDP revised downward to 0.7%, he notes that the American economy was losing steam even before the recent escalation of the war in the Middle East. This conflict has shifted from a short-term disruption to a source of "structural damage" that threatens systemic financial instability. Regarding the stock market, El-Erian highlights the breakdown of traditional diversification. As both stocks and bonds lost ground last week, he observed that "investors struggled to find safety," with markets increasingly vulnerable to "market indigestion." The persistence of sticky inflation at 3.1% - well above the Federal Reserve's 2% target - further complicates the outlook. El-Erian warns that the targeting of energy infrastructure marks a "new, more dangerous phase" for global markets. He cautions that without a diplomatic breakthrough, the fallout will extend beyond high energy prices to include "broader inflationary pressures, lower growth, higher unemployment, and a greater risk of systemic financial instability." For investors, the immediate future remains locked on the war's duration and its capacity to fundamentally "complicate the policy outlook" for the Fed. Upcoming economic data. Here's what investors will be keeping an eye on this week. * On Monday, March's Empire State manufacturing survey data will be released by 8:30 a.m. ET. * February's industrial production and capacity utilization data will be out by 9:15 a.m. ET. * On Tuesday, February's pending home sales report and March's Home Builder Confidence Index data will be out by 10:00 a.m. ET. * On Wednesday, February's Producer Price Index (PPI), Core PPI, and year-over-year PPI data will be released by 8:30 a.m. ET. January's factory orders data will be out by 10:00 a.m. ET. * The FOMC interest-rate decision will be released by 2:00 p.m., and Fed Chair Powell will hold a press conference at 2:30 p.m. ET. * On Thursday, initial jobless claims for the week ending March 14, and March's Philadelphia Fed manufacturing survey data will be released by 8:30 a.m. ET. * January's wholesale inventories and new home sales data will be out by 10:00 a.m. ET. * On Friday, there are no major economic reports scheduled. Commodities, Crypto, and global equity markets. Crude oil futures were trading higher in the early New York session by 2.21% to hover around $98.98 per barrel. Gold Spot US Dollar fell 0.51% to hover around $4,993.80 per ounce. Its last record high stood at $5,595.46 per ounce. The U.S. Dollar Index spot was 0.02% lower at the 100.2550 level. Meanwhile, Bitcoin was trading 2.37% higher at $73,270.99 per coin, as per the last 24 hours. Asian markets closed mixed on Monday, as Hong Kong's Hang Seng, China's CSI 300, and South Korea's Kospi indices rose. On the other hand, India's Nifty 50, Australia's ASX 200, and Japan's Nikkei 225 indices fell. European markets were mostly lower in early trade. 5 Stocks the Fog of War Is Hiding (from Wall Street) Wall Street's glued to war and missing five stocks poised to break out. But our 'Whisper Index' caught them. It tracks what millions of investors are quietly buzzing about - then flags the stocks heating up NOW before the headlines hit. 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Urgent.ly, Inc. (ULY) stock: surges after Agero acquisition announcement. Agero's $5.50 deal propels Urgent.ly stock to record after-hours surge. Table of Contents Tldr. * Urgent.ly stock soars 3.29% after Agero acquisition at $2.50 per share. * Agero acquires Urgent.ly, combining tech-forward roadside assistance solutions. * ULY stock spikes as merger strengthens services for fleets and automakers. * Acquisition positions Urgent.ly and Agero as top U.S. mobility service leaders. * After-hours surge reflects market confidence in Urgent.ly's technology and growth. ULY stock surged 161% in after-hours trading following its acquisition announcement by Agero. The stock closed at $2.03 on March 13, then jumped to $5.31 after the news. The acquisition sets a cash price of $5.50 per share for Urgent.ly, Inc. Urgent.ly Inc. Common Stock, ULY The agreement positions Urgent.ly, Inc. alongside Agero to provide integrated roadside and mobility assistance solutions. The combined operations will serve automakers, fleets, and rental markets across the United States. Urgent.ly, Inc. is expected to scale its technology-forward services through Agero's established platform. Urgent.ly, Inc. stock has reflected strong investor response due to the merger's strategic rationale. The acquisition merges two leaders in roadside assistance technology and customer service. Consequently, Urgent.ly, Inc. stock experienced one of the largest intraday gains in its trading history. Acquisition details and strategic fit. Agero will acquire Urgent.ly, Inc. through a tender offer followed by a merger with its subsidiary. The transaction is structured to pay $5.50 per share in cash to all shareholders. Closing is expected by the end of May 2026, pending customary regulatory approvals. The merger integrates Urgent.ly, Inc. capabilities in machine learning and data-driven dispatch optimization. Agero's existing service network covers over 150 million vehicles and manages 13 million events annually. This scale is expected to enhance Urgent.ly technology and customer experience. Urgent.ly, Inc. stock now reflects the market's valuation of its innovative roadside assistance solutions. The combination strengthens Agero's position in automotive, fleet, and insurance sectors. Urgent.ly, Inc. will operate under its current brand until full integration is completed. Operational and market implications. Urgent.ly, Inc. technology includes advanced analytics and dispatch optimization systems. By merging, Agero will expand these tools across its client base. Urgent.ly performance highlights confidence in growth prospects and operational synergy. The acquisition reflects a broader shift toward data-driven and scalable mobility solutions. Urgent.ly, Inc. will continue offering consistent service to clients and partners. Integration aims to maintain operational continuity while accelerating innovation across all services. Financial advisors Evercore and Pericles Capital guided the deal, while legal counsel supported both sides. Urgent.ly, Inc. activity signals strong market acceptance of the acquisition terms. The merger marks a significant milestone in the U.S. roadside assistance market. Limited Time Offer Get 3 free stock ebooks. Discover top-performing stocks in AI, Crypto, and Technology with expert analysis. * Top 10 AI Stocks - Leading AI companies * Top 10 Crypto Stocks - Blockchain leaders * Top 10 Tech Stocks - Tech giants
Agero has agreed to acquire Urgent.ly for $5.50 per share in cash, valuing the roadside assistance technology company at approximately $1.45 billion based on its outstanding shares. The deal, expected to close by the end of May 2026, will be executed through a tender offer followed by a merger. The combined entity will serve over 150 million vehicles and manage 13 million events annually across automotive, fleet, rental and insurance markets. Urgently, which uses machine learning and advanced analytics for dispatch optimisation, will integrate with Agero's existing platform and service provider network. Both companies emphasised continuity for clients and employees during the transition. Agero will remain privately held under Wolk family ownership. Evercore advised Agero, whilst Pericles Capital Advisors advised Urgently on the transaction.
KeyMe Locksmiths and Agero team up to expand vehicle lockout assistance nationwide. Hebron, KY & MEDFORD, Mass. - February 24, 2026 - KeyMe Locksmiths, a leading provider of local locksmith services and key duplication kiosks, today announced a new partnership with Agero, the leader in digital driver assistance services and software for the majority of automotive and auto insurance companies, to expand access to professional vehicle lockout assistance for consumers across the U.S. Through the collaboration, KeyMe Locksmiths will expand its vehicle support services, tapping Agero's network of vetted service providers, giving stranded motorists another trusted pathway to get back on the road quickly. Consumers can book vehicle lockout service either through traditional phone-based dispatch or via a convenient online request form, reducing friction at moments when speed and simplicity matter most. "When a driver is locked out of their car, what they want most is a fast, reliable solution they can trust," said James Moorhead, CEO of KeyMe Locksmiths. "Teaming with Agero gives us immediate access to one of the nation's largest and most trusted roadside assistance networks, allowing us to extend KeyMe's reach and give customers another powerful pathway to get back on the road quickly, safely, and with confidence." Agero serves more than 150 million vehicles and manages 13 million events annually on behalf of leading automakers, insurers, and mobility providers. The addition of KeyMe Locksmiths strengthens Agero's end-to-end assistance ecosystem, offering drivers a dependable solution backed by trusted brands in both roadside assistance and locksmithing. Approximately 9% of all roadside events that Agero services are lockouts. "This partnership is about removing friction and reassuring motorists that help is there during some of the most stressful moments they can experience on the road," added Jon Greene, VP Automotive Services at Agero. "By combining KeyMe's leadership in locksmith services and key duplication with Agero's nationwide network, we're building a stronger, more dependable roadside ecosystem, one that helps vehicle owners get back on the road faster and with greater confidence." KeyMe Locksmiths' partnership with Agero represents the company's largest and most expansive roadside assistance collaboration to date, significantly increasing reach and volume across the category. "This announcement underscores KeyMe's broader mission to modernize locksmith services through technology, scale, and consumer choice - meeting customers where they are, whether in-store, online, or roadside," added Moorhead. KeyMe Locksmiths pairs its locksmithing services with a network of more than 7,500 self-service key duplication kiosks nationwide, giving customers reliable access to residential, commercial, and vehicle key services. The company is known for its commitment to quality and satisfaction, backed by a 100% money-back guarantee. As of December 2025, the company provides coverage in zip codes representing 78% of the U.S. population, excluding Puerto Rico. To learn more, visit Key.Me. About KeyMe KeyMe Locksmiths is a leading provider of local locksmith services and key duplication kiosks across 50 states and the District of Columbia. Proud to serve over 5 million customers, KeyMe Locksmiths cuts over 10 million keys annually. With more than 7,500 self-service kiosks in major retailers, an e-commerce platform delivering over 10,000 keys weekly, and a nationwide locksmith network, KeyMe Locksmiths provides fast, reliable solutions for residential, commercial, and vehicle needs. KeyMe Locksmiths is committed to delivering exceptional service backed by a 100% money-back guarantee. KeyMe Locksmiths also operates one of the nation's leading retail media networks, connecting consumers to other brands seeking to advertise in-store and delivering over 2B monthly impressions. For more information, visit Key.Me. About Agero Wherever drivers go, Agero, Inc. is leading the way. Agero's mission is to reimagine the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening its clients' relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, Agero, Inc. is pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; configurable, white-label roadside assistance; comprehensive accident management services; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of independent service providers, Agero responds to approximately 13 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com. As Vice President of Corporate Marketing, Jeannine is responsible for driving Agero's corporate marketing and communications strategy, working collaboratively across the business to evangelize Agero's brand, positioning the company for short and long-term success, and generating broad awareness of Agero's mission, products & services, and value for all stakeholders. Jeannine has a BS in Communication Studies from Northeastern University and a MA in Integrated Marketing Communications from Emerson College. In her spare time, she can be found experimenting in the kitchen, attending her son's many soccer games, and planning her next road trip.