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Arco Educação

B2B K-12 education technology provider

Customer Success Manager

Customer SuccessConfirmed live in the last 24 hours
Full-timeSão Paulo, State of São Paulo, BrazilNo salary listedIn-person

About the Job

Requirements

  • Experience managing a customer portfolio, with a focus on retention, account health, and the customer lifecycle.
  • Experience in people management, including structuring teams, giving feedback, and developing talent.
  • Business perspective and the ability to connect team operations with company objectives.
  • Ability to interpret data and indicators, identify patterns, and support strategic decisions.
  • Ability to lead difficult conversations, renewal processes, and churn situations.

Responsibilities

  • Lead the Customer Success team, ensuring a structured, predictable, results-oriented operation with clear routines, well-defined goals, and ongoing people development.
  • Monitor portfolio health end to end by analyzing data, identifying risks and opportunities, and building action plans to increase school engagement, satisfaction, and retention.
  • Lead and support strategic conversations with school owners and education leaders, providing clarity and direction in complex interactions.
  • Lead renewal negotiations and save processes, focusing on maintaining long-term relationships.
  • Work cross-functionally with Product, Sales, Pedagogical, and Operations teams to resolve systemic challenges and build a stronger experience for schools.
  • Develop processes, routines, and improvements that make the team’s work more efficient, scalable, and predictable.

Desired Qualifications

  • Experience in the education sector or in B2B businesses with long sales or renewal cycles.
  • Knowledge of Customer Success methodologies.
  • Familiarity with CRM tools and Customer Success platforms.
  • Experience in high-scale environments with large portfolios and structured management processes.

About the Company

Arco Educação

B2B K-12 education technology provider

Arco Educação delivers a full pedagogical system to private K-12 schools in Brazil through a B2B subscription model. Its offering combines printed and digital textbooks, an online learning platform, and teacher training, all updated annually and designed to standardize a high-quality curriculum from early childhood through high school. The platform includes data analytics to track student performance and support personalized learning paths, helping partner schools improve outcomes while receiving a predictable revenue stream from long-term contracts per student. Arco originated from the Ari de Sá family’s education business and grew from SAS (Sistema Ari de Sá) into a public company that listed on Nasdaq in 2018, differentiating itself by integrating content, technology, and services in a scalable, data-driven education solution for Brazil’s private schools.

Company size
1,001-5,000
Company stage
IPO
Headquarters
São Paulo, Brazil
Founded
2004

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