Business Process Design Senior Analyst

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs. 

For more information about Citco, please visit www.citco.com 

About the Team & Business Line: 

The Transformation Office Process Design team aims to improve quality and efficiency across Citco Fund Services (CFS) through a combination of process re-design and process deep dives to help transform our organizations processes. We conduct quantitative and qualitative analyses on business operations to identify improvement opportunities and implement solutions through workshops, analysis and technology expertise.

Our team, a subgroup of the Transformation Office, is tasked with project and workshop execution, challenging processes and identifying global change, and reporting to Transformation Office and Business executive teams. In addition to leading the execution of key strategic initiatives, we are commonly expected to facilitate conversation, conduct analyses, and produce succinct reporting to senior management.

About You:

• You demonstrate strong analytical thinking and attention to detail 
• You have experience in process improvement initiatives and understand process improvement methodologies
• You can manage multiple complex projects effectively
• You're skilled at translating data into actionable insights 
• You have a track record of delivering high-quality work independently 
• Knowledge of financial services industry is preferred
• Bachelor’s degree in business, or related field

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. 

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection

Your Role: 

The Transformation Office is seeking an experienced Sr. Process Analyst to support Process Design team in driving operational efficiency initiatives. You will (a) lead data gathering and complex analysis; (b) create detailed process documentation and recommendations; (c) manage project documentation and status updates; and (d) contribute to the implementation of process improvements. This role offers an opportunity to apply analytical expertise while working with experienced professionals in a global organization.

Skills Required to be Successful in this Role:

Critical Thinking

• Advanced analytical skills with strong attention to detail
• Ability to understand complex business processes and workflows
• Strong problem-solving capabilities with ability to recommend solutions
• Experience in process analysis and improvement methodologies (i.e. Lean Six Sigma, Design Thinking etc.)
• Ability to synthesize large amounts of qualitative and quantitative information into clear themes, insights, and recommendations
• Experience identifying opportunities to simplify, standardize, or centralize processes across multiple business units.
• Ability to evaluate organizational structures, decision-making models, and ownership frameworks to support transformation initiatives.
• Ability to assess and document current and target operating models, including roles, responsibilities, governance, and service delivery structures.

Communication / Soft Skills

• Strong written and verbal communication skills
• Ability to work effectively with stakeholders at various levels
• Excellent organizational and time management skills
• Ability to confidently and appropriately present information to various audiences
• Ability to work independently and lead small initiatives
• Skilled in planning and co-facilitating workshops, interviews and stakeholder discussions.

Technical Knowledge

• Advanced proficiency in MS Office Suite (Excel, PowerPoint, Word, etc.)
• Experience with process mapping tools (Visio, Optix, Figma, etc.)
• Strong data analysis and visualization capabilities
• Proficient with SharePoint and collaborative tools
• Strong proficiency with AI and intelligent automation technologies, including regular use of AI tools to enhance productivity, decision-making, problem-solving, and business outcomes.

Experience

• 3+ years of relevant experience in process analysis or improvement
• Proven track record in data analysis and insights generation
• Demonstrated ability to capture, synthesize, and distribute clear, accurate meeting minutes and action items
• Strong background in creating executive-level presentations and documentation
• Experience facilitating workshops, discovery sessions, stakeholder interviews, or requirements-gathering discussions.
• Experience supporting or leading cross-functional transformation initiatives involving multiple business units and stakeholder groups.