People Service Intake and Transformation Lead @ Meta

Business & Strategy (2)
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Business & Strategy (2)

The People Service Delivery (PSD) team’s mission is to run the best people focused service delivery business in the industry. Leading with care and empathy, we develop efficient processes, systems, and programs. We aim to ensure employees feel heard and have the resources and support they need during the most important moments so they can do the best work of their careers. This People Service Intake and Transformation Lead plays a pivotal role in ensuring that solutions are scalable, aligned with long-term strategy, and meet the evolving needs of the organization. By collaborating closely with leaders across People Operations, executive sponsors, vendor leads, and key cross-functional stakeholders, this leader drives innovation and improvement across our portfolio of vendors, challenging assumptions and the status quo to streamline processes, eliminate barriers, and mitigate risks. To succeed in this role, this key team member must build trust and effectively manage communication channels across all organizational levels. This role drives business outcomes by providing direction and guidance on key health metrics, identifying opportunities for efficiency gains, and optimizing delivery models. This person does not need to have the “correct” answer to everything but, rather should quickly drive the conversation toward a productive, programmatic solution by including the right people, process, and technology. The ideal candidate will exhibit leadership, persistence, patience, attention to detail, self-motivation, and collaboration.

People Service Intake and Transformation Lead Responsibilities

Develop and execute strategic plans to transform People Operations, leveraging vendor partnerships to drive scalable and efficient solutions

Partner with cross-functional and engineering teams to identify opportunities for automation, process improvement, and cost optimization

Execute delivery of multi-year programs integrating supplier delivery with enabling functions including Service Intake, Transformation, Quality Assurance, and Metrics and Measurement ensuring continuous improvement

Build and maintain solid relationships with vendors, ensuring seamless delivery of services and programs

Drive change management initiatives to ensure successful adoption of new processes and technologies

Collaborate with leaders across People Operations to uplift organizational performance, ensuring consistent, repeatable, and measurable business outcomes

Develop and maintain metrics-driven programs to measure supplier performance, customer satisfaction, and operational efficiency

Identify opportunities for process automation and partner with HR Tech and engineering teams to drive solutions

Minimum Qualifications

12+ years of experience in program management, business transformation, or operations leadership roles and a bachelor's degree

Experience activating new contracted services/products, creating/implementing issue management systems, establishing KPI/metrics, and managing working relationships with the customer success/account teams

Proven track record of delivering business value through strategic partnerships, process improvement, and technology solutions

Experience operating autonomously across multiple teams, with demonstrated critical thinking and thought leadership

Application of problem-solving skills to challenge the status quo and develop efficient workflows and engagement models

Communication and interpersonal skills, influential to stakeholders/technical teams

Preferred Qualifications

Bachelor's degree in Business, Engineering, or equivalent experience

Experience working with/supporting a global customer/user base

Knowledge of HR best practices, legislative, and regulatory constraints

Experience being adaptable and resilient when faced with conflicting priorities, multi-tasking to get things done in a fast-paced, ambiguous environment

Experience in requirement analysis techniques/methodologies and delivering business value through process improvement in high-tech operations space

Knowledge and understanding of the tech/software industry business models and core processes

Knowledge of LEAN tools and methodologies

For those who live in or expect to work from California if hired for this position, please click here for additional information.

About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

$172,000/year to $241,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

Equal Employment Opportunity

Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.

Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.

People Service Intake and Transformation Lead

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