Partner Operations Manager

Location: Our offices are in Central London, along with several of our customers. Travel to our customer sites is required, the frequency of which will vary from customer-to-customer. You need to be able to travel onsite to London up to 3 days per week, although onsite requirements will vary week-to-week and customer-to-customer from 0 to 3 days.

Salary: £30,000-£40,000

SC Clearance Requirements:

Due to working with several government bodies, SC clearance is required for all our customer facing teams. You do not need active SC clearance as we will undertake checks upon you joining, but you must be eligible to pass SC clearance. In future, DV clearance may be required, so the ability/willingness to pass DV clearance is advantageous but not essential.

You must be UK-based.

About us

We help major public and private sector organisations scale cloud and AI with speed, control and clarity. Hard-won experience sits behind a values-led business that does the right thing, puts customers first and builds partnerships on trust rather than lock-in.

Our work is practical. We design secure, production-ready foundations that hold up in the real world and deliver lasting value, without the waste that slows most transformations down. And we don't advise from the sidelines. We build, fix and deliver ourselves, with no offshoring, no resource-padding and no compromises.

What you'll do

Cloudscaler works closely with three of the companies shaping cloud and AI right now: AWS, Anthropic and OpenAI. Those partnerships open real doors for us and our customers. Funding for customer programmes. Early access to new models and services. Joint go-to-market. But they only pay off when someone runs them properly. That's this role.

You'll own the operational side of our partner programmes. Your goals are clear: help us win partner funding for our customers, achieve new AWS competencies and programme designations, and keep our partner CRMs in excellent shape. The partner managers at AWS, Anthropic and OpenAI will know you by name.

This isn't a back-office admin job. AI partner programmes change quarter to quarter, and we want someone who'll build smarter ways of running them. If you've ever automated a tedious task because you couldn't face doing it by hand a second time, you'll fit right in.

External responsibilities

These responsibilities are partner-facing and customer-facing:

Competencies and programme designations - Driving our AWS competency and programme applications, and tracking tier requirements, certifications and renewals across AWS, Anthropic and OpenAI so that nothing lapses.

Partner funding applications - Preparing, submitting and tracking partner funding applications (for example the AWS Migration Acceleration Program (MAP) and proof-of-concept funding), working with our sales and delivery teams to gather what each one needs.

Funding claims - Managing funding claims through to payment, keeping milestones, evidence and deadlines in order.

Partner relationships - Acting as the main operational contact for our partner teams, building strong working relationships with each company.

Joint campaigns and events - Helping plan and run joint marketing campaigns with our partners, and representing Cloudscaler at partner events across the UK.

Internal responsibilities

These responsibilities cover the systems, reporting and ways of working behind our partner programmes.

Partner CRMs - Owning our partner CRMs, keeping deal registrations, opportunity data and partner portals accurate across HubSpot and AWS Partner Central.

Reporting - Reporting on partner performance, funding pipeline and programme health to the leadership team.

Automation - Finding the repetitive work and automating it, using AI tools such as Claude to build workflows, trackers and agents that give the team time back.

Briefing colleagues - Briefing colleagues when programmes change, and explaining what it means for our customers and bids.

What we're looking for

This is an operational role with plenty of partner contact. We expect candidates to demonstrate the following:

Operational experience - Experience in partner operations, alliance management, programme management or a similar operational role, ideally in tech or professional services.

Attention to detail - A sharp eye for detail. You notice when a date, a figure or a requirement doesn't add up, and you fix it before it costs anyone.

Communication - Clear, confident communication in writing and in person, with colleagues, partners and senior stakeholders.

Organisation - Strong organisation across many moving parts and competing deadlines.

Systems - Comfort with CRM systems (HubSpot ideally) and spreadsheets.

Curiosity about AI - Genuine curiosity about AI. You already use tools like Claude or ChatGPT to work faster, and you want to go further.

Partner programme knowledge - Experience with AWS partner programmes or cloud funding is a real advantage, but not essential. We'll teach you the specifics.

Why this role

We hire people who are curious and like to tinker. The people who thrive in this role will be the ones who see a messy process and can't resist building something better, then can explain it to the rest of the team with real enthusiasm. You'll work directly with three of the companies shaping cloud and AI, and as the partner programmes grow, so will the role, with real room to develop your career here.

Benefits

• Periodic offer of share options schemes

• Discretionary bonus scheme

• 25 days’ annual leave + 5 additional days for training/exams or volunteering

• Travel and accommodation expensed where eligible in line with our expenses policy

• Life Assurance

• Long Term Disability cover

• Employee Assist Programme for employee advice and support (including legal and counselling helpline)

• Health, Mental Health, Wellbeing, Financial and Legal support

• 24/7 GP access

• Public holiday opt-out scheme giving you the option to work on public holidays creating the flexibility to enjoy your time off when it suits you

• Individual training and development plans with online training and exam costs covered

• Recruitment referral scheme – referral bonus if you introduce us to someone we then hire

• Customer referral scheme – referral bonus if you introduce us to a new customer

• Cycle To Work Scheme

• Dog friendly office

Cloudscaler are proud to be an equal opportunity employer, committed to equal opportunities regardless of gender identity, sexual orientation, race, ancestry, age, marital status, disability, parental status, religion or medical history.

If you require reasonable adjustments during the recruitment process or within the workplace, please let us know when you speak to our Talent Acquisition team or contact [email protected] at the earliest opportunity.