Operations Supervisor

Job Description:

Likewize is searching for an Operations Supervisor to join our Operations team in Flower Mound, TX.
 

Are you passionate about delivering outstanding service and building strong customer relationships? Do you thrive in a dynamic, high-growth environment where two days aren’t the same?  We’re looking for a driven, organized, and proactive professional who excels at communication, problem-solving, and leading in a fast-paced, customer-facing role.

This position is ideal for a high-energy, detail-oriented individual who can manage operational processes while maintaining exceptional communication with our partners and clients. You’ll act as the primary point of contact for multiple customers, ensuring a seamless experience through clear, timely updates and collaborative problem-solving.
 

Your day-to-day responsibilities include but are not limited to:

• Serve as the main liaison between internal teams and external customers, ensuring timely, professional communication via email and other channels.

• Manage multiple customer accounts simultaneously, balancing priorities and maintaining high levels of satisfaction.

• Provide proactive status updates, respond promptly to inquiries, and resolve issues with urgency and professionalism.

• Collaborate closely with your manager to monitor and report on internal and customer-facing KPIs, analyze trends, and identify improvement opportunities.

• Assist in resolving customer escalations by partnering with leadership and internal teams to find timely, effective solutions.

• Lead and support operational processes related to device triage and refurbishment, ensuring alignment with customer expectations and service level agreements (SLAs).

• Coordinate with cross-functional teams (e.g., Supply Chain, Transportation, Commercial Team) to meet customer needs and resolve delays or discrepancies.

• Monitor and report on inventory levels, aging work orders, cycle counts, and WIP (Work In Progress), keeping customers informed of relevant updates.

• Track and report on performance metrics and escalating operational or service issues as needed with clear, data-driven insights.

• Drive continuous improvement initiatives aimed at simplifying communication, reducing turnaround times, and enhancing service delivery.

• Ensure all internal and external documentation, systems, and records are accurate and up to date.

• Represent the company with professionalism and integrity in every customer interaction.
   

If you are who we are looking for, you will have the following education, skills and/or experience.

• Bachelor’s degree in business, Communications, Operations, or a related field; OR

• At least 5 years of experience in a customer-facing role within manufacturing, logistics and/or distribution environment.

• Exceptional written and verbal communication skills, with a strong emphasis on email correspondence.

• Proven ability to manage multiple customers and priorities in a fast-paced setting.

• Strong problem-solving skills and attention to detail.

• A proactive, service-oriented mindset and the ability to lead with empathy and efficiency.

• Experience developing and measuring performance and process improvements.

• Experience interviewing, hiring, and managing performance.

• Flexibility to work a variety of hours as business demands.

• Track record of making qualified decisions in demanding situations and driving results.

• Demonstrates effective leadership.

• Experience in ERP, Warehouse Management Systems, and Time Keeping preferred.