Full-Time

Senior Product Specialist

Posted on 4/19/2024

Zenoti

Zenoti

501-1,000 employees

Cloud-based software for beauty and wellness

Consumer Software

Senior

Bellevue, WA, USA

Required Skills
Customer Service
Oracle
Data Analysis
Requirements
  • Bachelor’s degree in Computer Science, Information Systems or equivalent.
  • 5+ years of experience in software implementation, enterprise or CRM software (ex: Sales Force, Microsoft Dynamics, or Oracle CRM), software development, design and/or support functions.
  • Proven track record in successful software implementations involving API and web services integrations, data analysis and data migration.
  • Experience driving technical discussions, discovery workshops with customers, and mapping business requirements to product functionality for maximum customer impact and understanding.
  • Experience in the wellness/spa industry a plus.
  • Open to travelling on short notice to customer locations when required (only when safe to do so), up to 20%.
Responsibilities
  • Work with customers to scope, plan and implement the adoption of Zenoti software.
  • Independently handle customer on-boarding procedures while delivering excellent customer service.
  • Lead trainings and demos, conduct walk-throughs and solution reviews through excellent customer presentations.
  • Drive proofs-of-concept and pilots for high-priority and complex customers.
  • Proactively identify and mitigate significant risks, unknowns, and hindrances to implementation plans.
  • Address customer issues and concerns in a timely fashion to ensure customer satisfaction.
  • Stay up-to-date on Zenoti product knowledge, business workflow, sales process and market positioning.
  • Maintain thorough documentation and follow organizational processes to ensure successful implementation of Zenoti products.

Zenoti offers an all-in-one, cloud-based software solution for the beauty, wellness, and fitness industry, providing comprehensive management of appointments, POS, CRM, employee and inventory management, and built-in marketing programs. The platform powers thousands of businesses across 50 countries, helping them streamline operations and enhance customer retention.

Company Stage

Series D

Total Funding

$331M

Headquarters

Bellevue, Washington

Founded

2010

Growth & Insights
Headcount

6 month growth

3%

1 year growth

0%

2 year growth

8%