R

Red Bull

Manufactures and markets energy drinks

Customer Service Manager

Full-TimePosted on 9/30/2026
No salary listed
Expert
Bachelor's
Madrid, Spain
In Person

About the job

Requirements
  • At least 5 years of experience as a Customer Service Manager or in Operations Supply Chain in a multinational environment.
  • A bachelor's degree or equivalent.
  • Deep understanding of the business-to-consumer environment and its players, with the ability to apply prior experience managing multiple customers.
  • Strong project management skills, including maintaining a big-picture perspective while attending to detail and delivering quality results.
  • Ability to work in a fast-paced environment within a global organizational framework.
  • Good knowledge of contract drafting.
  • Fluent spoken and written Spanish and English.
  • Solid experience leading and managing teams.
  • Process-oriented approach, holistic perspective, and experience in change management.
  • Strong analytical skills and creative problem-solving.
Responsibilities
  • Proactively engage key customers with the Sales organization to maintain knowledge of customer practices, needs, and strategies related to forecasting, ordering processes, and customer profitability management.
  • Identify, analyze, and implement client optimization and service uplift opportunities, including handling requests related to labeling, minimum order quantities, penalties, shelf-life extensions, unloading, and contract costs, while delivering optimal service levels and focusing on value-added tasks.
  • Maximize customer fulfillment and prevent out-of-stocks.
  • Lead the Customer Service team, build engagement, accountability, and a high-performance culture, set clear goals, develop team capabilities, drive performance, align the team with organizational objectives, lead change, and continuously improve the customer experience.
  • Own the order-to-cash process, ensuring a clear, transparent, and comprehensive flow covering orders, credit notes, penalties, and final customer invoicing.
  • Deliver month-end processing and support documentation and reporting for internal and external audits, including inventories, orders, and invoices; maintain system and database integrity.
  • Optimize processes through standardization and automation of related workflows using SAP or other information technology tools.

About the company

Red Bull makes and markets energy drinks. It focuses on a signature global beverage and uses a distinct marketing strategy to build the brand. How it works: the drink combines ingredients such as caffeine and sugars (originally based on Krating Daeng) and is carbonated for Western palates, distributed worldwide through large-scale marketing, sponsorships, and events to boost sales. How it differs: it remains privately held by the founding families, avoiding public funding, and relies on a marketing-heavy approach—extreme-sports sponsorships, high-profile events, and a strong brand identity—rather than conventional product features alone. What it aims to do: maintain leadership in the energy-drink category, grow globally through branding and partnerships, and continue expanding its product line and presence without going public.

Company Size

10,001+

Company Stage

N/A

Total Funding

N/A

Headquarters

Salzburg, Austria

Founded

1984

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Simplify's Take

What believers are saying

  • Red Bull launched its 2026 Advent Calendar on September 28, expanding premium retail execution.
  • Delhi High Court vacated FSSAI's June 30 order on September 29, preserving India labeling.
  • Red Bull sold products in 178 countries in 2025, giving it massive distribution leverage.

What critics are saying

  • FSSAI will appeal Red Bull's India label loss, threatening packaging and sales changes by 2027.
  • The company depends heavily on a single energy-drink category facing health scrutiny worldwide.
  • Celsius, Monster, and zero-sugar rivals keep taking share, especially among younger consumers.

What makes Red Bull unique

  • Red Bull sold 13.9 billion cans in 2025, sustaining unmatched global scale.
  • Its privately controlled ownership funds years-long brand-building without public-market pressure.
  • The Red Bull sports machine keeps the brand culturally dominant across racing and events.

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Benefits

Flexible Work Hours

Company News

FashionShots
Sep 30th, 2026
The content playbook: how Cakes Body is trading traditional ads for in-house entertainment.

The content playbook: how Cakes Body is trading traditional ads for in-house entertainment. Dwi Wanna September 30, 2026 8 minutes read In the hyper-competitive landscape of direct-to-consumer (DTC) retail, the traditional marketing funnel - once defined by aggressive search engine optimization and paid social acquisition - is undergoing a radical transformation. For Cakes Body, the viral adhesive-free breast petal brand, the future of retail isn't found in a static banner ad; it is found in the writers' room. Last week, the company announced the launch of "Cakes Media," an in-house entertainment studio designed to institutionalize the brand's organic, viral momentum. By shifting from a product-first marketing strategy to a content-first media model, founders Taylor Capuano and Casey Sarai are signaling a seismic shift in how modern brands aim to capture the elusive, fragmented attention of the modern consumer. The Rise of the Brand-as-Publisher. Founded in 2022, Cakes Body exploded onto the scene with a combination of founder-led storytelling and a product that resonated deeply with the "TikTok made me buy it" demographic. Since its appearance on Shark Tank, the company has achieved a meteoric rise, grossing $100 million in sales in just three years. Unlike legacy brands that rely on massive agencies to translate their brand identity into digestible social assets, Capuano and Sarai built their empire on authenticity. Their content strategy mirrors the success seen by viral sensations like Bogg Bag or Stanley, where the personality of the creators is inextricably linked to the utility of the product. However, as the digital ecosystem becomes increasingly saturated and the cost of customer acquisition (CAC) continues to climb, Cakes Body is betting that the key to sustainable growth is to stop acting like an advertiser and start acting like a media company. The strategy behind Cakes Media. Cakes Media is not merely a content creation department; it is a full-scale entertainment arm tasked with producing long-form, episodic, and narrative-driven content. To anchor this vision, the founders have recruited former Red Bull executive Caley Wildermuth as head of content. The move is calculated. Last week, the studio debuted its first major project: a 57-minute documentary that has already garnered over 371,600 views on YouTube. This isn't a traditional commercial; it is an immersive experience. The long-form project serves as a "content mine," providing a wealth of raw material that the team will slice, dice, and adapt into short-form clips for TikTok, Instagram Reels, and YouTube Shorts. By owning the intellectual property and the production pipeline, Cakes is attempting to "operationalize virality" - a term coined by Capuano to describe the process of creating content that naturally attracts an audience, thereby reducing the reliance on paid media to force-feed consumers their message. Chronology: from viral spark to Media House. The evolution of Cakes Body provides a masterclass in modern digital scaling: * 2022 (The Launch): Cakes Body enters the market, focusing on founder-led social media content. The focus is purely on product-market fit and establishing a rapport with the community through unfiltered, authentic TikTok storytelling. * Post-Shark Tank Era: Following their television appearance, the brand experiences a surge in national recognition. The founders lean into the "halo effect," where their organic social presence drives unprecedented brand awareness and consideration. * Early 2024 (The Infrastructure Shift): Recognizing that relying solely on algorithms is a precarious strategy, the founders begin discussions on how to build a moat around their audience. * Late 2024 (The Launch of Cakes Media): The company officially announces the entertainment arm. They pivot from tactical video production to a long-term, narrative-driven media strategy, hiring Caley Wildermuth to oversee the transition. * Present Day: The brand is currently in a "test-and-learn" phase, utilizing YouTube as a primary distribution channel while concurrently developing a second season of original programming. Supporting data and the cost of attention. The decision to bring production in-house is not just a creative whim; it is a financial necessity driven by the rising "price of admission." "Entertainment has become the new price of admission," says Daryl Giannantonio, chief strategy officer at VML. As digital ad platforms become more expensive, the ROI on traditional performance marketing is shrinking. For many brands, the cost to reach a consumer through a standard paid ad has risen to the point where the brand must offer genuine value - in the form of entertainment - to earn the viewer's time. The financials of "brand-as-media" While the company has declined to disclose the exact production costs for their debut documentary, Capuano confirms that Cakes Media is currently funded through the brand's top-of-funnel marketing budget. This represents a deliberate trade-off. Instead of pouring those dollars into Facebook or Google ads, the brand is investing in proprietary media assets. The "halo effect," as Capuano calls it, refers to the residual brand equity built when a consumer engages with a piece of content, finds it entertaining, and consequently associates that positive emotion with the product. This strategy improves media efficiency. By creating an audience that wants to watch their content, the brand reduces its reliance on high-cost, low-intent clicks. As Olamma Nzeribe-Williams, social activation manager at Media by Mother, notes, "You can't just sit at the bottom of search and catch people." Brands must move upstream, becoming part of the culture rather than just an interruption in it. The case for in-house control. One of the most defining aspects of the Cakes Media launch is the decision to bypass traditional creative agencies. For Capuano, the "humanness" of their brand is its most valuable asset - and it is an asset that is notoriously difficult to outsource. The agency dilemma. Traditional agencies are often structured to optimize for performance metrics rather than emotional connection. When a brand delegates its voice to an external partner, there is an inherent risk of "corporate polish," which can strip away the raw, messy, and relatable personality that drives viral success. By keeping content production in-house, Cakes maintains: * Creative Agility: They can react to trends or internal ideas in real-time, without the bureaucratic friction of client-agency approvals. * Brand Integrity: The tone remains consistent because the storytellers are the founders themselves, or people intimately tied to the brand's mission. * Data Ownership: By hosting their own media channels, they own the audience data and the feedback loop, allowing them to refine their content strategy based on deep analytics rather than agency reports. Cakes is not alone in this philosophy. They are joining the ranks of Red Bull Media House - the gold standard for brand-led media - and a growing list of companies experimenting with microseries and long-form video to build brand loyalty. Implications: the future of brand-led media. What does the birth of Cakes Media mean for the broader retail industry? It suggests that Fashionshots is entering an era where the distinction between a "brand" and a "media company" is effectively disappearing. 1. The death of the "hard sell" Consumers have become increasingly ad-blind. They are skilled at scrolling past sponsored posts, but they remain highly engaged with high-quality entertainment. Brands that attempt to force a "hard sale" are increasingly viewed as noise, while brands that provide value through entertainment are viewed as contributors to the viewer's life. 2. A shift in budget allocation. Fashionshots is likely to see a continued shift in marketing budgets from "Performance" (where money is spent to buy a click) to "Brand Media" (where money is spent to build an asset that generates its own traffic). While performance marketing will always have a place in closing a sale, the top of the funnel is increasingly becoming an entertainment category. 3. The need for "creator-execs" The success of Cakes Media suggests that the next generation of marketing leaders will need to function as executive producers. The ability to manage a writers' room, understand video distribution algorithms, and maintain a consistent brand narrative will become as essential as understanding SEO or ROAS (Return on Ad Spend). 4. The long-term play. For Cakes, the current phase is one of experimentation. They are in the process of determining which content types - whether it be documentary, scripted, or reality-style programming - resonate best with their audience. With a second season of original programming already in development, the brand is clearly committed to this path for the long haul. Conclusion. Cakes Body is not just selling breast petals; they are selling a lifestyle and a philosophy that their audience finds compelling enough to watch for 57 minutes at a time. By launching Cakes Media, the brand is insulating itself from the volatility of digital ad markets and building a sustainable, owned audience that is far more valuable than a transient customer acquired through a paid ad. As the lines between marketing, entertainment, and commerce continue to blur, the brands that win will be those that realize they aren't just competing with other products - they are competing with Netflix, TikTok creators, and the entire attention economy. If Cakes Body can continue to "operationalize virality" while maintaining the humanness that brought them to this point, they may very well provide the blueprint for the next decade of retail success. 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The Economic Times
Sep 29th, 2026
FSSAI rules put beverage makers in a tizzy as 'energy' deadline looms.

FSSAI rules put beverage makers in a tizzy as 'energy' deadline looms. , ET Bureau Last Updated: Sep 29, 2026, 12:27:00 AM IST Red Bull has approached the Delhi High Court to dispute FSSAI's ban on energy drink labeling. The company argues that due process was not followed in the ban's implementation. Reliance has introduced Campa Xtra without the term 'energy' amid the new regulations. Industry executives express concerns about the impact on major energy drink brands in India. The energy drink market is significant, valued at approximately ₹9,500 crore in recent years. New Delhi: Red Bull on Monday approached the Delhi High Court challenging the Food Safety & Standards Authority of India's (FSSAI) ban on labelling its products as 'energy' drinks. In response to FSSAI's 90-day deadline that runs through September 30, Reliance has introduced Campa Xtra with the same formulation without featuring the term 'energy'. Red Bull, the world's largest energy drink, told the court that FSSAI didn't issue a show-cause notice or give any hearing before passing the order. The court asked the food safety regulator to respond by Tuesday. Meanwhile, Red Bull products continued to be sold in stores and on online platforms till late Monday. Red Bull, FSSAI and Reliance Consumer didn't respond to ET's queries. PepsiCo, which dropped term 'energy' from its Sting drink last month, is in process of withdrawing existing stocks from the market, industry executives said. Beverage makers 'On Alert' "FSSAI has made a U-turn on its own regulatory position," said a senior executive at one of the affected companies. "In year 2024, it had itself allowed energy drinks as permissible for products licensed under the relevant categories." "Our new year cans printed with the energy drinks label are ready; we are still hopeful of more time for the change, as it requires close to a year to transition to new labels since there are millions of packs in the market," said another company executive. Red Bull is the only company to seek legal recourse over the matter. The Indian Beverage Association (IBA), whose members include PepsiCo, Reliance and Red Bull, has yet to take a legal stance on the development. FSSAI said in its July order that it doesn't recognise the category with no formal category standards defined for energy drinks and that claims such as 'vitalises body and mind' and 'helps in general weakness' are misleading. The regulator's order also stated that all labels, marketing and ad campaigns with the term energy should be pulled out within 90 days. The category is estimated at ₹9,500 crore with Red Bull, Sting, Monster, Campa and Hell together spending more than ₹2,000 crore annually on marketing. Industry watchers said Red Bull, Sting and Campa Energy will bear the biggest impact of FSSAI's ban since all three had capitalised on niches in the market. Read More News on

Bleeding Cool
Sep 29th, 2026
Red Bull Legends Inn 2026 will take place in Utah.

Red Bull Legends Inn 2026 will take place in Utah. Red Bull Legends Inn will be returning for 2026, as the Apex Legends Duos competition will head to Snowbord Resort in Utah Published Mon, 28 Sep 2026 21:02:11 -0500 Article summary. * Red Bull Legends Inn 2026 heads to Snowbird Resort in Utah for a fan-driven Apex Legends duos showdown. * Red Bull hosts iiTzTimmy and ImperialHal lead 19 duos of pros and creators across nine high-stakes rounds. * Live Twitch chat will shape each Red Bull Legends Inn match with gameplay modifiers that change every round. * Teams can qualify on October 3-4 and compete for a share of the $250,000 prize pool, with free spectator tickets. Red Bull is bringing back the Red Bull Legends Inn 2026 esports competition, as the Apex Legends Duos event will head to Snowbord Resort in Utah. Hosted by players iiTzTimmy and ImperialHal, the event will feature 19 duos (made up of one pro-play and one content creator), battling it out in a unique tournament format in which live fan participation will decide the gameplay settings. What's more, the teams will have to earn their spot at Legends Inn by winning one of two online qualifiers from October 3-4, with the qualified players facing off against each other across nine rounds of gameplay to crown new champs with a piece of the $250k prize pool. Bleeding Cool has more details of the event below. Red Bull Legends Inn 2026. The competition, hosted by professional Red Bull players Timmy "iiTzTimmy" An and Phillip "ImperialHal" Dosen will bring together 19 of the world's top duos competitors for a battle royale at the Cliff Lodge with a twist - a live Twitch chat chooses the challenges for the competitors. The contest is free and open to the public to watch all of the action, and duos can compete for a spot through online qualifiers on Oct. 3rd and 4th. Nineteen of the top Apex Legends duos teams, comprised of one professional and one player, will descend on the Cliff Lodge, where each duo will play alongside each other in their own custom gaming suite. All teams will play nine rounds, but each round will contain a challenging modifier decided by the Twitch viewers. Duos are awarded points for eliminations, team placement, and winning each match. At the end of nine rounds, the team with the most points will be crowned champion of Red Bull Legends Inn. Red Bull Legends Inn is a different tournament style from the traditional trios format seen in Apex Legends Global Series (ALGS), allowing the audience to influence the gameplay, and providing fans onsite unprecedented access to watch their favorite Apex Legends pros play in person. Apex Legends professional and creator duos from around the world can earn a trip to Red Bull Legends Inn by winning one of the two online qualifiers on October 3rd and 4th. Details are available on the website at www.redbull.com/legendsinn. Tickets for spectators are free and first-come, first-served, with live audiences granted access to select floors of the venue for behind-the-scenes viewing. Can't make it in person? You can watch via the livestream on Twitch.

New Delhi News
Sep 28th, 2026
Red Bull moves Delhi HC against FSSAI order to stop using 'Energy Drink' descriptor.

Red Bull moves Delhi HC against FSSAI order to stop using 'Energy Drink' descriptor. ANI 28 Sep 2026, 17:03 GMT+ New Delhi [India], September 28 (ANI): Red Bull has approached the Delhi High Court challenging a Food Safety and Standards Authority of India (FSSAI) order directing the company to discontinue the use of the term "Energy Drink" for its caffeinated beverages. The matter was heard by Justice Amit Mahajan on Monday. During the hearing, the Court sought clarity from FSSAI on whether Red Bull was issued a show-cause notice and given an opportunity to explain its position before the order was passed. The Court also questioned the need for immediate action without first hearing the company and asked FSSAI to take instructions on the issue. The matter has been listed for further hearing on September 29. No interim protection was granted to Red Bull during Monday's proceedings. Red Bull has challenged a June 30, 2026 order issued by an Assistant Director of FSSAI directing it to remove the descriptor "Energy Drink" from its range of caffeinated beverages. The company has also challenged a July 17 communication issued to food safety authorities across States and Union Territories, asking them to take action against allegedly non-compliant products. According to the petition, Red Bull has been selling its products in India since 2002 using the "Energy Drink" descriptor. The company has alleged that the June 30 direction was issued without a prior notice or an opportunity of hearing. Red Bull has further claimed that the subsequent July communication resulted in enforcement action, including seizure of its products at various locations across the country. The company has questioned the basis for the change in FSSAI's position, relying on a March 2024 advisory which, according to the petition, had clarified the permissibility of using the expression "Energy Drink" for products falling under the relevant food categories applicable to caffeinated beverages. (ANI)

The Economic Times
Sep 28th, 2026
Red Bull moves HC against FSSAI order on use of 'energy' term in drinks.

Red Bull moves HC against FSSAI order on use of 'energy' term in drinks. , ET Bureau Last Updated: Sep 28, 2026, 12:50:00 PM IST Red Bull has moved to the High Court against the FSSAI's decision to prohibit the term 'energy'. The FSSAI directed several brands to stop using the term due to lack of category standards. During a court hearing, FSSAI was asked to check if any notice was given to Red Bull. Industry representatives argue that the term 'caffeinated beverages' is too broad and could confuse consumers. Red Bull has moved the High Court challenging an order of the Food Safety and Standards Authority of India (FSSAI) directing it to drop the term "energy" from its drinks. The company has contended that it was neither issued a showcause notice nor given an opportunity of being heard before FSSAI passed the order. During the hearing, the court asked FSSAI to ascertain whether any notice had been issued to Red Bull before the order was passed. The matter has been posted for hearing on Tuesday. You May Like The dispute comes against the backdrop of FSSAI's July 1 order directing Red Bull, Sting, Adrenaline Rush, Campa Gold Boost, Hell Energy and Monster to drop the word "energy" from their labels, marketing and advertisements within 90 days. The regulator said it did not recognise "energy drink" as a category and cited the absence of defined category standards, along with concerns that claims such as "vitalises body and mind" could mislead consumers. At a meeting with beverage companies on July 24, FSSAI suggested that the products could instead be labelled as "caffeinated beverages". Industry representatives have opposed the nomenclature, arguing that the term is too broad and could cover products ranging from soft drinks to coffee, potentially confusing consumers. The industry has also pointed to FSSAI's April 2024 communication, which had permitted the use of the term "energy drinks" for products licensed as "caffeinated beverages". The regulator had earlier, in 2016, prescribed caffeine limits for such drinks and mandated disclosure requirements on labels. The Indian Beverage Association, which counts Red Bull, PepsiCo and Reliance among its members, has sought a "consultative and risk-based approach before enforcement", saying companies should be given an opportunity to present their technical and legal positions before enforcement action is taken. The regulatory move has also prompted brands to rework their packaging and advertising. PepsiCo has said it is dropping the word "energy" from Sting to comply with applicable regulatory requirements. Read More News on