Cloud Solution Architect - Data Platform & Advanced Analytics/Artificial Intelligence

Overview

International Customer Success Unit (iCSU) brings scale, agility, and cross solution coverage to our largest, most strategic Global Account customers in their international downstream locations outside of headquarters. We operate out of key geographic locations around the world enabling global execution of our customer’s digital transformation strategies. We bring a seamless customer experience that crosses functional and geographic boundaries empowering customers to realize the business value of their investments in our technology.

The CSA role is responsible for driving customer satisfaction in adopting and effective use of Microsoft’s cloud platforms, consumption, growth with using the array of Cloud services, and the governance of delivery for their portfolio of accounts.

We are looking for a highly motivated and passionate Data Platform & Advanced Analytics/Artificial Intelligence Cloud Solution Architect to drive high priority customer initiatives on the Microsoft Azure Platform in collaboration with customers and the Microsoft field in Enterprise accounts segment of our business.  This is a customer facing role, owning overall technical relationship between customer and Microsoft Data, Advanced Analytics and Artificial Intelligence Platform.

You will own the Data Platform & Advanced Analytics and AI technical support for both pre and post sales including architectural design sessions, specific implementation projects, build MVPs and trouble solving and prevent the issues and support to build more efficient systems with Well-Architect framework. The ideal candidate will have experience in customer-facing roles and success leading deep technical architecture discussions with senior customer executives, Enterprise Architects, IT Management and Developers to drive Data Platform and Advanced Analytics solutions to productions.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Success Leadership & Business Outcomes

• Serve as a trusted technical advisor to Databricks, customers, and partners, helping them realize business value from Microsoft Azure Data Platform and Azure Databricks investments.
• Lead architecture reviews, technical strategy discussions, proofs of concept, and production deployments to accelerate adoption of Data, Analytics, AI, and modernization solutions.
• Identify and resolve technical blockers impacting deployment, scalability, adoption, or customer success outcomes.
• Drive Azure consumption, Databricks adoption, and customer success metrics across assigned accounts and partner engagements.
• Collaborate with partner technical and sales teams to identify growth opportunities and expand adoption of Microsoft Data, Analytics, and AI solutions.
• Help partners develop and scale differentiated solutions and services that accelerate customer value realization and cloud adoption.

Solution Enablement & Technical Delivery

• Guide customers and partners in implementing best practices for security, governance, reliability, performance, and operational excellence.
• Lead technical assessments and workload modernization initiatives that accelerate cloud transformation and solution adoption.
• Drive successful implementation and operationalization of enterprise-scale data, analytics, and AI solutions.
• Address complex technical challenges and provide guidance that improves deployment velocity, solution quality, and customer outcomes.
• Support production readiness, operational excellence, and long-term platform success through technical leadership and proactive engagement.

Technical Architecture & Industry Expertise

• Design, validate, and optimize enterprise-scale architectures leveraging Microsoft Fabric, Azure Databricks, Azure Data Services, AI Services, and cloud-native technologies.
• Drive architectural reviews and strategic technology assessments for high-impact customer and partner engagements.
• Develop reusable intellectual property (IP), reference architectures, technical guidance, and deployment accelerators to improve scalability and repeatability.
• Influence technology roadmaps and platform decisions through architectural leadership, industry knowledge, and customer insights.
• Maintain deep expertise in Fabric Databricks, Databases, Power BI & AI technologies, industry trends, and competitive offerings.
• Apply technical knowledge to architect solutions that meet business and IT needs, create Data Platform, AA/AI roadmaps, and ensure long term technical viability of new deployments, infusing key analytics and AI technologies where appropriate (e.g. Microsoft Fabric, SQL, open-sources databases, Azure Databricks and PowerBI, Azure ML, Cognitive Services, Spark, Data Lake, Azure Synapse, etc.)
• Contribute technical thought leadership through customer success stories, best practices, and technical guidance.

Cross-Functional Collaboration & Partner Ecosystem

• Collaborate with Microsoft Sales, Customer Success, Engineering, Product, and Partner teams to drive customer success and adoption at scale.
• Lead virtual and cross-functional teams to address complex technical challenges and deliver integrated solutions.
• Represent Microsoft during customer engagements, executive briefings, industry events, technical communities, and field enablement activities.
• Build strong relationships across stakeholders to align technical strategies with business priorities and customer objectives.
• Share customer and partner insights with Product and Engineering teams to influence product strategy, roadmap priorities, and continuous improvement initiatives.

Operational Excellence & Continuous Learning

• Maintain technical currency through continuous skilling, certifications, and hands-on experience with emerging cloud, Data, Analytics and AI technologies.
• Demonstrate a growth mindset by proactively pursuing learning opportunities and sharing expertise across teams.
• Develop and contribute best practices, reusable assets, and technical enablement materials that improve field effectiveness and customer success.
• Foster a culture of innovation, collaboration, and continuous improvement through mentorship, knowledge sharing, and technical leadership.

Other

• Embody Microsoft culture and values. 

Qualifications

Required/minimum qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 10+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

Additional or preferred qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 10+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 10+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• 10+ years experience working in a customer-facing role (e.g., internal and/or external).
• 10+ years experience leading technical projects.
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.