Bell Captain

AUTHENTICALLY YOU
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

CURATING ORIGINALITY TAKES TALENT

W Sydney located at 31 Wheat Road is on the lookout for a Part Time Bell Captain to join our team, reporting to the Chief Concierge or their designate. This integral role is responsible for leading the Bell team ensuring a seamless arrival and departure experience for all guests. Do you thrive in a fast-paced, dynamic environment where no two days are the same? W Sydney is on the lookout for a Bell Captain to join our team, reporting to the Chief Concierge or their designate.

JOB SUMMARY

• Oversees the delivery of luggage handling, guest transportation, and personalised service in line with the W brand’s Whatever/Whenever philosophy.
• Provides expert local knowledge, anticipates guest needs, and ensures all interactions are delivered with energy, professionalism, and personality.
• Oversees daily operations of bell services, ensuring smooth coordination and prompt service delivery.
• Schedules, trains, and supervises team members, ensuring full coverage for arrivals, departures, group pulls, and VIPs.
• Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities. 
• Open doors and assist guests/visitors entering and leaving property. 
• Assist with luggage storage and retrieval. 
• Transport guest luggage to and from guest rooms and/or designated bell area. 
• Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. 
• Assist guests with directions. 
• Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. 
• Communicate parking procedures to guests/visitors. 
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.

JOB REQUIREMENTS

• High school diploma or GED equivalent.
• Minimum 2 years of experience in Guest Services, Bell Desk.
• 1 year in a supervisory or team lead capacity preferred.
• Previous experience in a luxury/lifestyle hotel is highly desirable.

BENEFITS 

• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Enjoy your birthday off with birthday leave
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program
• ‘Great Places to Work’ certified

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

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CTA TO LEARN MORE

Visit whotels.com/careers to learn more about our workplace culture and career opportunities.

DIVERSITY AND INCLUSION STATEMENT

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws