All Accor

Global hotel management, franchising, loyalty program

Bellman

Hotel Guest ServicesUpdated on Nov 11

Full-timeDubai - United Arab EmiratesNo salary listedIn-person

Greet and welcome guests.
Assist guests with luggage and maintain the luggage room and long-term luggage storage in a neat and orderly manner.
Maintain VIP, group, and individual arrivals reports.
Attend to inquiries and provide accurate information to guests.
Determine and ensure compliance with all key control policies and manage all guest safe deposit boxes.
Evaluate the daily status of the hotel and coordinate with reservations, sales, and housekeeping to ensure optimal guest satisfaction.

Greet and welcome guests.
Assist guest with luggage’s and maintains the luggage room and long-term. luggage store in a neat and orderly manner.
Maintain VIP/Group and individual arrivals reports.
Attend to inquiries and provide accurate information to guests.
Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests.
Evaluate everyday status of all hotels and coordinate with various departments such as reservation, sales and housekeeping to ensure optimal level of guest satisfaction.

Proficiency in Opera
Ability to focus attention on guest needs, remaining calm and courteous at all times
At least 1 year experience working on a similar role.
Hospitality background is preferred.
Fluency in English; additional languages are a plus.