Manager Custody Operations and Controls

A career as a Manager, Custody Operations at National Bank Trust means playing a key role in the day-to-day execution and oversight of critical custody and investment operations. As a senior individual contributor, you will leverage your expertise to manage complex operational activities, resolve issues, strengthen controls, and support the continued growth and transformation of our business.

In this role, you will leverage your expertise in custody operations, securities processing, cash management, settlements, ETF-related operations and asset servicing to support clients, investigate issues, and deliver timely solutions.

Your Role

• Perform and oversee complex custody operations activities, including trade settlement, cash management, reconciliations, asset servicing, and related operational processes.
• Act as a senior subject matter expert and escalation point for operational issues, exceptions, and inquiries.
• Investigate and resolve operational breaks, process exceptions, and risk events while ensuring timely and accurate execution.
• Partner with internal stakeholders to improve processes, strengthen controls, and enhance operational efficiency.
• Contribute to strategic initiatives, client onboarding activities, system enhancements, and operational transformation projects.
• Identify opportunities for automation and process optimization while maintaining a strong focus on risk management and regulatory compliance.
• Document procedures, support knowledge sharing, and provide guidance to colleagues across the organization.
• Participate in testing, implementation, and operational readiness activities for new products, services, and technology solutions.

Your Team

As part of the Custody Operations sector, you will join a team recognized for its operational excellence, strong risk culture, and commitment to continuous improvement. You will work alongside experienced operations professionals supporting institutional custody and investment management activities across Canada.

While the title is Manager, this is a hands-on operational leadership role without direct people management responsibilities. Success in this position comes from operational expertise, ownership, sound judgment, and the ability to influence outcomes through collaboration and subject matter knowledge.

We offer a flexible hybrid work environment that supports both professional success and personal well-being.

Requirements

• Bachelor’s degree in Finance, Business Administration, Accounting, Economics, or a related discipline.
• Minimum of 7 years of experience in custody operations, securities operations, fund administration, investment operations, or a similar environment within financial services.
• Strong operational expertise across trade settlement, cash processing, reconciliations, asset servicing, and operational controls.
• Solid understanding of the investment operations lifecycle, securities processing, corporate actions, and custody services.
• Experience participating in operational transformation, process improvement, or automation initiatives.
• Experience investigating complex operational incidents, identifying root causes, and implementing sustainable solutions.