M

Mercier Consultancy Group

Dutch Speaking Video Streaming Customer Experts

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece

About the Job

Requirements

  • Native or fluent Dutch, spoken and written.
  • Proficiency in English as the working language.
  • A valid European Union passport is mandatory.
  • A deep passion for the streaming industry and digital media.
  • Strong problem-solving abilities and a customer-centric mindset.

Responsibilities

  • Provide customer support via chat, email, and phone for a streaming platform.
  • Assist users with technical troubleshooting involving streaming quality, connectivity, and playback issues.
  • Manage account inquiries, including billing, subscription tiers, and content accessibility concerns.
  • Deliver empathetic, solution-oriented communication in Dutch to maintain high satisfaction levels.
  • Collaborate with cross-functional teams to report recurring technical trends and improve the streaming user journey.
  • Maintain product knowledge to guide subscribers through platform features and content releases.
  • Follow security and privacy guidelines to protect user data within the streaming ecosystem.

Desired Qualifications

  • Previous experience in high-volume customer service or support roles.

About the Company

Company size
Not listed
Company stage
Not listed
Total funding
Not listed
Headquarters
Not listed
Founded
Not listed

Recently Posted Jobs

Explore more opportunities at Mercier Consultancy Group

See more jobs