Full-Time

Account Manager

Posted on 8/22/2024

DoiT International

DoiT International

501-1,000 employees

Cloud consulting and technology solutions provider

Junior, Mid

Remote in USA

Remote role with a preference for NYC, Boston, or DC; open to candidates in east coast or central time zones.

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
AWS
Google Cloud Platform
Requirements
  • 2+ years of experience in an Account Management/Customer Success/Customer Engineering role.
  • 3+ years experience at a technology company
  • Experience with AWS, GCP, or other major public clouds
  • Strong technical skills that enable you to engage productively with technical teams, and ability to build influential relationships.
  • Great operational/administration skills, analytical, detail-oriented and able to “zoom” in/out from the big picture to the minutiae.
  • A desire to grow within the organization and continuously broaden your skill sets.
  • A great sense of humor and enjoys having fun at work.
Responsibilities
  • Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs.
  • Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth.
  • Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level.
  • Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests.
  • Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions.
  • Establish a regular cadence with the complete portfolio of your customers as part of your book of business. Balancing the requirements of large strategic customers and fast-growing emerging clients.
  • Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests.
  • Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles.
  • Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support & engagement.
  • Identify Cost Optimization opportunities within the Customer Cloud environment
  • Work with Cloud Vendors Sales Rep on mutual customers.

DoiT International offers cloud consulting and technology solutions to help businesses optimize their cloud infrastructure and digital transformation. They provide services such as cloud migration, cost optimization, and performance tuning, using both expert consulting and proprietary software tools. DoiT differentiates itself by partnering with major cloud providers like Google Cloud and AWS, and by having a revenue model that combines consulting fees with software subscriptions. Their goal is to exceed customer expectations and provide strategic support throughout the cloud journey.

Company Size

501-1,000

Company Stage

Series A

Total Funding

$100M

Headquarters

San Francisco, California

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for FinOps solutions boosts DoiT's market potential.
  • Expansion in emerging markets offers new growth opportunities for DoiT.
  • Increased adoption of multicloud strategies aligns with DoiT's service offerings.

What critics are saying

  • Increased competition may erode DoiT's market share.
  • Technological advancements may outpace DoiT's tool updates, risking client dissatisfaction.
  • Economic downturns could reduce client spending on cloud consulting services.

What makes DoiT International unique

  • DoiT offers a FinOps Certified platform for cloud spend automation and optimization.
  • Strategic partnerships with AWS, Google Cloud, and Microsoft Azure enhance DoiT's service offerings.
  • DoiT's expertise in Kubernetes and GenAI sets it apart in cloud consulting.

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Benefits

Unlimited Paid Time Off

Flexible Work Hours

Health Insurance

Parental Leave

Employee Stock Option Plan

Home Office Stipend

Professional Development Budget

Peer Recognition Program

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