Full-Time

Account Manager

Posted on 8/22/2024

DoiT International

DoiT International

501-1,000 employees

Cloud consulting and technology solutions provider

No salary listed

Junior, Mid

Remote in USA

Remote role with a preference for NYC, Boston, or DC; open to candidates in east coast or central time zones.

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
AWS
Google Cloud Platform
Requirements
  • 2+ years of experience in an Account Management/Customer Success/Customer Engineering role.
  • 3+ years experience at a technology company
  • Experience with AWS, GCP, or other major public clouds
  • Strong technical skills that enable you to engage productively with technical teams, and ability to build influential relationships.
  • Great operational/administration skills, analytical, detail-oriented and able to “zoom” in/out from the big picture to the minutiae.
  • A desire to grow within the organization and continuously broaden your skill sets.
  • A great sense of humor and enjoys having fun at work.
Responsibilities
  • Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs.
  • Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth.
  • Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level.
  • Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests.
  • Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions.
  • Establish a regular cadence with the complete portfolio of your customers as part of your book of business. Balancing the requirements of large strategic customers and fast-growing emerging clients.
  • Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests.
  • Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles.
  • Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support & engagement.
  • Identify Cost Optimization opportunities within the Customer Cloud environment
  • Work with Cloud Vendors Sales Rep on mutual customers.

DoiT International provides cloud consulting and technology solutions aimed at helping businesses optimize their cloud infrastructure and enhance their digital transformation. Their services include cloud migration, cost optimization, and performance tuning. DoiT uses a combination of expert consulting and proprietary software tools to assist clients in managing their cloud environments effectively. They collaborate with major cloud service providers like Google Cloud and Amazon Web Services (AWS) to create customized solutions for a variety of industries, from startups to large enterprises. Unlike many competitors, DoiT offers a diversified revenue model that includes both one-time consulting fees and recurring subscription fees for their software tools. The company's goal is to delight customers by exceeding their expectations and providing strategic support throughout their cloud journey, all while fostering a culture of inclusivity, teamwork, and continuous learning.

Company Size

501-1,000

Company Stage

Series A

Total Funding

$100M

Headquarters

San Francisco, California

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for FinOps solutions aligns with DoiT's offerings and expertise.
  • DoiT's multicloud expertise benefits from the rise of hybrid cloud strategies.
  • Increased focus on cloud security boosts demand for DoiT's consulting services.

What critics are saying

  • Integration challenges from LiveDiagrams acquisition may disrupt operations and client services.
  • Cloud Build for AWS migration faces competition from established AWS migration tools.
  • Strategic shifts from new VP appointment may not align with client expectations.

What makes DoiT International unique

  • DoiT offers a FinOps Certified platform for cloud spend automation and optimization.
  • The company is a strategic partner of AWS, Google Cloud, and Microsoft Azure.
  • DoiT provides specialized expertise in Kubernetes, GenAI, and cloud architecture governance.

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Benefits

Unlimited Paid Time Off

Flexible Work Hours

Health Insurance

Parental Leave

Employee Stock Option Plan

Home Office Stipend

Professional Development Budget

Peer Recognition Program

Company News

Finsmes
Jan 15th, 2025
DoiT Acquires LiveDiagrams

DoiT acquires LiveDiagrams.

CFO Tech
Oct 3rd, 2024
DoiT unveils Cloud Build to ease AWS migration process

DoiT, a multicloud services provider, has introduced a new offering called Cloud Build to assist organisations in streamlining and securing their transitions to Amazon Web Services (AWS).

Business Wire
Jun 13th, 2024
DoiT Drives FinOps Best Practices with Cloud Navigator

In H1, DoiT launched three new best-in-class features aimed at strengthening DoiT's FinOps operations:

StateScoop
May 15th, 2024
Maryland selects chief data officer, platform services chief

"With Jason's extensive experience in State and private sectors, DoIT will launch a Platform Services group, developing and defining the State's enterprise platform strategy for supporting cyber-managed services, collaboration tools, identity and access management, payments, and more across the agencies we serve."

Digitimes
Apr 26th, 2024
Taiwan's largest curved interactive MiniLED display, the 'Wishing Tree,' makes waves at Touch Taiwan 2024

At Touch Taiwan 2034, the Industrial Technology Research Institute (ITRI) unveiled a groundbreaking innovation: the 'High-Definition Transparent Projection Window Screen,' marking a pioneering leap in projection technology.

INACTIVE