Director of Quality Assurance

Director of Quality Assurance

New Flyer · Winnipeg, Canada · Full-time · Posted 2026-10-27

Workplace: on_site

Department: Quality Assurance

Description

Director of Quality Assurance

Winnipeg, MB

Full-Time, Onsite

POSITION SUMMARY:

The Director of Quality Assurance - Transit provides strategic leadership for quality across New Flyer’s Transit manufacturing operations, ensuring the delivery of safe, reliable, and high-quality products that exceed customer expectations. This role drives the quality vision, strengthens operational excellence through a robust Quality Management System, develops high-performing teams, and partners across the organization to proactively address quality risks, drive continuous improvement, and achieve business objectives.

WHY JOIN US:

• Be part of a team whose work helps connect people and communities every day.
• Contribute to innovative transportation solutions that make travel safer, more accessible, and more sustainable.
• Build a rewarding career with opportunities to learn and grow across our family of companies.
• Join an inclusive workplace culture where team members are valued, respected, and empowered to succeed.
• Passionate about creating a better product, a better workplace, and a better world.
• Earn competitive wages and receive a comprehensive benefit package with immediate benefit eligibility.
• Registered pension plan with generous match.
• Enjoy vacation time, paid holidays, and programs that support team member well-being and work-life balance.
• Access on-the-job training in a continuous learning environment.
• We are proudly named one of Manitoba's Top 25 employers.

WHAT YOU WILL DO:

• Lead the execution of New Flyer's quality strategy, driving performance against annual goals, key initiatives, and business priorities across all Transit manufacturing operations.
• Establish and maintain consistent quality standards, processes, and performance measures across multiple facilities to support operational excellence and customer satisfaction.
• Analyze quality performance, identify emerging risks and trends, and implement proactive improvement strategies that deliver measurable results.
• Provide strategic quality insights to senior leadership, ensuring visibility to key performance indicators, major risks, and recovery plans.
• Lead, coach, and develop Quality Managers while fostering accountability, engagement, and consistent execution of the Quality Management System.
• Build organizational capability through workforce development, succession planning, and ongoing technical and leadership training.
• Drive continuous improvement of the Quality Management System, including ISO compliance, audit readiness, quality governance, and process optimization initiatives.
• Lead root-cause analysis, corrective action, and containment activities to ensure quality issues are resolved effectively and prevented from recurring.
• Partner closely with Manufacturing, Engineering, Supply Chain, Service, and Operations teams to solve complex challenges and implement sustainable solutions.
• Strengthen customer relationships by leading responses to critical quality concerns and supporting successful product launches, program execution, and customer engagements.
• Collaborate with supplier quality and supply chain teams to reduce risk, improve supplier performance, and ensure consistent quality throughout the supply chain.
• Champion a culture of quality ownership, defect prevention, Lean principles, and continuous improvement, ensuring quality is built into every aspect of the operation.

WHAT YOU NEED TO BE SUCCESFUL:

• Bachelor’s degree in a technical or related field is preferred, or a comparable combination of education and experience.
• At least eight years of relevant Quality, manufacturing, or engineering experience, including five years in leadership roles.
• Experience leading managers across multiple manufacturing locations and working in a low-volume, high-mix environment is preferred.
• Working knowledge of ISO 9001, quality planning, audits, corrective action, root-cause analysis, customer quality, supplier quality, Lean, and continuous improvement.
• Up to 30% travel to manufacturing facilities, suppliers, and customer locations in Canada and the United States.

OUR WHY: We exist to move people. Our mission is to design, deliver, and support market-leading bus and motorcoach solutions that are safe, accessible, efficient, and reliable. Our values—safety, quality, integrity, accountability, teamwork, and sustainability—are at the core of everything we do. NFI Group | We Move People - YouTube

Leveraging 450 years of combined experience, NFI offers a wide range of propulsion-agnostic bus and coach platforms, including market leading electric models. Through its low- and zero-emission buses and coaches, infrastructure, and technology, NFI meets today’s urban demands for scalable smart mobility solutions. Together, NFI is enabling more livable cities through connected, clean, and sustainable transportation. News and information is available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, nfi.parts, www.alexander-dennis.com, arbocsv.com, and carfaircomposites.com.

NFI Group is an equal opportunity employer.  We celebrate diversity, ensure equitable experiences and are committed to creating an inclusive environment reflective of the communities we operate. Accommodations are available at all stages of the recruitment process, at the candidates’ request.

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