Front Desk Intern - Front Desk
About the job
- Fluency in spoken and written English is required.
- Proficiency in Cantonese is advantageous.
- Applicants should have an interest in luxury hospitality and guest service.
- Assist with guest check-in and check-out to provide a seamless and efficient experience.
- Support the front desk team with guest inquiries, requests, and complaints, resolving issues promptly and professionally.
- Gain hands-on experience in room allocation, ensuring accuracy and compliance with guest preferences and reservation details.
- Learn hotel systems and software, such as property management systems, to support front desk operations and guest service processes.
- Assist in conducting room inspections to identify maintenance issues, safety hazards, and opportunities for improvement.
- Collaborate with concierge and guest services departments to meet guest needs and maintain operational efficiency.
- Participate in special projects and initiatives related to rooms division operations, such as guest satisfaction surveys or sustainability programs.
- Proficiency in Cantonese.
About the company
The Hongkong and Shanghai Hotels, Limited operates luxury hospitality and real estate assets, owning and running Peninsula-branded hotels in prime locations across Asia, the US, and Europe, with additional developments in London and Istanbul. It manages hotel operations and owns related commercial properties, clubs, and tourism assets to offer premium accommodations, services, and experiences. Its differentiators include a long history since 1866, a global collection of iconic Peninsula properties, and ownership of diverse assets like attractions such as The Peak Tram, enabling an integrated luxury brand experience. Its goal is to provide high-end hospitality and related real estate experiences while growing a portfolio of landmark properties and attractions that attract affluent travelers and investors.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Central and Western District, Hong Kong
Founded
N/A
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Simplify's Take
What believers are saying
- 1H 2026 profit returned to HK$23 million after a HK$289 million loss.
- Greater China RevPAR rose 29% and the US rose 16% in 1H 2026.
- Board-approved HK$2.1 billion renovations reinforce long-term pricing power and asset relevance.
What critics are saying
- The Thailand dispute over Peninsula Bangkok remains unresolved since 2019, threatening management rights.
- HK$2.1 billion renovations at Hong Kong and Tokyo will disrupt earnings through 2026.
- A weak China or Japan luxury cycle would crush returns at newly ramped hotels.
What makes The Hongkong and Shanghai Hotels unique
- The Peninsula brand still commands premium rates across Greater China, the US, and Europe.
- HSH owns irreplaceable trophy assets: Peninsula Hong Kong, Tokyo, London, and Istanbul.
- The Peak Tram and commercial properties diversify cash flow beyond hotel rooms.
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Benefits
- Flexible Work Hours
- Paid Vacation
- Bus transit reimbursement