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PDS Health

Integrated healthcare support company

Healthcare Coordinator

Part-TimeDeadline 5/26/27
$15.75 - $22/hr
Entry
Houston, TX, USA
In PersonTravel between offices might be required.
Medical, Clinical & VeterinaryClinical Support & Patient Administration

About the job

Requirements
  • A high school diploma or general education degree (GED) is required.
  • Travel between offices might be required.
  • Knowledge of office practices, technology applications, and patient insurance is required.
  • The role requires results-oriented work, including setting realistic goals, meeting commitments, persisting, and prioritizing daily to achieve results.
  • The role requires patient advocacy, including flexibility, adaptability, empathy, passion, and ethical conduct.
  • The role requires process-focused work, including data-driven decision-making, attention to detail, organization, structured work, knowledge of operational processes, and computer proficiency.
  • The role requires financial acumen, including understanding profit drivers, using metrics to manage, supporting the financial understanding of team members and clinicians, and understanding local market drivers and competition.
  • The role requires the ability to influence through active listening and observation and to create a win-win need for change.
  • The role requires the ability to work independently and as part of a team.
  • The role requires the ability to multitask effectively without compromising work quality.
  • The role requires interpersonal, oral, and written communication skills.
  • The role requires the ability to handle and maintain the confidentiality of patient records.
  • The role requires organization, attention to detail, and the ability to work in a fast-paced environment.
Responsibilities
  • Partner with supported dentists to gain patients’ financial commitment to begin the recommended course of treatment promptly.
  • Understand and use financial options to support case acceptance, educate patients on treatment choices, overcome common patient objections, and proactively keep dentists’ schedules productive.
  • Support each patient in a consultative and educational manner while contributing to a positive patient experience and long-term patient relationships.
  • Model company culture, values, standards, and operational practices based on the We Believe Behavioral Framework.
  • Gain patients’ financial commitment to begin the dentistry diagnosed by the dentist.
  • Achieve proficiency in the PDS system and tools, skills, and talents to help patients make the best decision for their individual wants and needs.
  • Execute the Healthcare Coordinator handoff in partnership with each clinician for every exam patient.
  • Serve as a subject matter expert on available financial options so patients can choose treatment that fits their budgets.
  • Professionally address common patient objections to starting treatment.
  • Obtain necessary insurance pre-authorizations for patients who need them before treatment is completed.
  • Ensure the office exemplifies the Comprehensive Care Model and supports referrals outside the office.
  • Participate in daily morning huddles, monthly team meetings, and other required meetings.
  • Understand business imperatives and how the role directly affects metrics and results.
  • Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the PDS Brand.
  • Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
  • Maintain a professional appearance and demeanor in accordance with company policies and address others professionally and respectfully.
  • Comply with company policies and state, federal, and other regulatory requirements.
  • Perform other duties and responsibilities as assigned.
Desired Qualifications
  • Prior coursework or on-the-job training in dentistry, insurance, or business.

About the company

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PDS Health

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PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.

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