Patient Services Representative

Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.  With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality. At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems. 

The Patient Services Representative is the primary point of contact for patients, families, and caregivers when arriving in a department. They facilitate the patient check in process and provide patient and family centered customer service.  

This position is a Per Diem onsite role working Monday-Friday at our Overlake location.  

Responsibilities

• Greets and screens patients arriving for appointments and checks them in using an automated scheduling system. 
• Assembles and distributes appropriate paperwork to patients, families, caregivers and clinical staff.
• Triage questions and concerns from callers and forward to appropriate staff or department as needed. 
• Performs general clerical duties including, processing mail, taking inventory and ordering office supplies. 
• Activates provider orders (Alliance Lab only).
• May schedule patient appointments as ordered by clinician.May be responsible for the facilitation of patient flow.
• Verifies demographic, clinical and financial information with patient as required.

Qualifications

Required:

• High School diploma or equivalent
• Six months to one year experience in customer service environment
• Ability to work in a fast paced, complex healthcare environment.
• Effectively organize and manage time and tasks independently.
• Ability to communicate (verbally and in writing) in a clear and concise manner.
• Can use a mouse, navigate computer programs and use email in a professional setting

Preferred:

• Medical terminology

The hourly pay range for this position is from $28.88 to $41.11, which includes the per diem differential, and pay offered will be based on experience and qualifications.  Although Fred Hutch is not sponsoring most H-1B visas at this time, candidates who already hold an H-1B sponsored by another organization and are currently in the U.S. may be eligible for this position. This position is a Per Diem onsite role working Monday-Friday at our Overlake location.   Fred Hutchinson Cancer Center offers employees access to a retirement savings plan, an employee assistance program, and paid sick leave (1 hour for every 30 hours worked).   

Additional Information

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to Human Resources at [email protected] or by calling 206-667-4700.