Keysight Technologies

Manufactures test equipment and measurement software

Field Service Engineer

Equipment Field ServicePosted on Nov 10

Full-timeBangkok, ThailandNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Electrical/Electronics Engineering or Applied Physics and broad knowledge of measurement science.
Relevant experience in SMT ICT functional testing.
Customer management and communication skills.
Basic soft skills and communication techniques.
Adequate computing skills, including Windows and Microsoft Office products.
Flexibility to work in an environment with changing priorities.
English language proficiency; Chinese proficiency is an advantage.

Responsibilities

Provide both on-site and remote support to the EMT customer install base.
Provide technical support for customers using i3070, i1000, i7090, and functional test systems.
Repair i3070, i1000, i7090, and functional test systems at customer premises.
Calibrate and maintain i3070, i1000, i7090, and functional test systems.
Verify parts for customers ordering replacement parts.
Perform site preparation and site verification before system installation.
Install and commission new i3070, i1000, i7090, and functional test systems.
Work with customers to identify root causes of technical issues and provide diagnosis and resolution.
Provide technical feedback to R&D and the product/test system engineering team to support system enhancements meeting market or industry standards.
Conduct customer training on hardware maintenance for i3070, i1000, i7090, and functional test systems.
Support software installation, licensing, updates, and patches.
Raise CIRF for OBD and DOA cases.

Desired Qualifications

Chinese language proficiency.

Overview

Keysight is a mission-critical design enablement partner for organizations solving the world’s most complex engineering challenges. With deep engineering expertise and leading design, emulation, and test solutions, our ~16,800 employees help customers in over 100 countries accelerate innovation across communications, automotive, energy, quantum, aerospace and defense, semiconductor, and artificial intelligence markets. Learn more about what we do.

At Keysight, people come together to explore new ideas, challenge what's possible, and advance the technologies defining the future. Here, you'll find opportunities to do your best work, take your career further, and thrive in an award-winning culture. Learn more about our benefits.

Responsibilities

Providing both On-site and Remote support to EMT Customer Install Base
Technical Support for customers with i3070/i1000/i7090 & Functional Test System
Repair of i3070/i1000/i7090 & Functional Test System at customer premises
Calibration and Maintenance of i3070/i1000/i7090 & Functional Test System
Part Verification for customer ordering replacement part
Perform Site-Preparation and Site-Verification before system installation
Perform new system installation and commissioning of i3070/i1000/i7090 & Function Test System
Work with customer to identify root cause for technical issue and provide diagnosis resolution to resolve issue
Work with R&D with technical feedback on product/test system engineering team for system enhancement to meet market or industrial standard
Conduct Customer Training for Hardware Maintenance for i3070/i1000/i7090 & Functional Test System
Software support such as software installation, licensing support, software updates and patches
Raise CIRF for OBD & DOA Case

Qualifications

Bachelor’s Degree in Electrical/Electronics Engineering, Applied Physics and a broad knowledge of the measurement science
Relevant years of experience in SMT ICT Functional Testing
Customer management and communication
Basic soft skill & communication techniques
Adequate computing skills such as Windows & Microsoft Office products
Must be flexible and capable to work in a changing priorities environment
English language proficiency, with advantage if Chinese language proficiency

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***

About the Company

Keysight Technologies

Manufactures test equipment and measurement software

Keysight Technologies provides test and measurement equipment for electronics development and deployment. It sells high-precision hardware instruments (such as oscilloscopes, network analyzers, and signal generators) and software that support design, test, and validation of electronic systems, with focus areas including electronic design, e-mobility, network monitoring, and 5G. The products work by combining measurement hardware with analytics software to collect, analyze, and visualize test data across design, verification, and maintenance workflows. The company differentiates itself with a broad, industry-grade instrument portfolio, integrated end-to-end software, and ongoing services and support, including involvement in 6G development, to help speed digitalization and product deployment.

Company size: 10,001+
Company stage: IPO
Headquarters: Santa Rosa, CA
Founded: 1939

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