Unit Secretary - Rehab

Baptist Health Rehabilitation Hospital – Miami, Florida

Unit Secretary Full Time / Days 

Shift: *8 Hour Shifts 

JOB SUMMARY

Baptist Health Rehabilitation Hospital is seeking a professional, organized, and customer-focused Unit Secretary to serve as a vital member of our rehabilitation team.

As the communication hub of the nursing unit, the Unit Secretary supports patient care operations by coordinating administrative activities, facilitating communication among physicians, nurses, therapists, patients, and families, and ensuring the efficient flow of information throughout the hospital. This role is essential in creating a positive patient experience while supporting the clinical team in delivering exceptional rehabilitation care.

Baptist Health Rehabilitation Hospital specializes in helping patients recover from strokes, neurological disorders, orthopedic injuries, trauma, spinal cord injuries, amputations, and other complex medical conditions. The Unit Secretary plays an important role in supporting this mission by helping ensure that patients, families, and care teams have the information and resources needed throughout the rehabilitation journey.

WHY JOIN OUR TEAM?

At Baptist Health Rehabilitation Hospital, we are dedicated to helping patients regain independence and achieve their highest level of recovery.

As a Unit Secretary, you will:

• Be part of a nationally recognized rehabilitation team.
• Support life-changing patient recovery and outcomes.
• Work in a collaborative environment alongside physicians, nurses, and therapists.
• Build meaningful relationships with patients and families during their rehabilitation journey.
• Participate in ongoing professional development and training opportunities.
• Join an organization committed to excellence, compassion, and patient-centered care.

QUALIFICATIONS

Required

• High School Diploma or GED.
• Computer experience and proficiency with electronic medical records and office software.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced healthcare environment.

Preferred

• Two years of college-level education.
• Previous hospital, medical office, or healthcare experience.
• Knowledge of medical terminology.
• Experience with electronic medical record systems.
• Bilingual English/Spanish skills.

ESSENTIAL FUNCTIONS

Administrative Responsibilities

• Greet patients, visitors, and families in a professional and welcoming manner.
• Answer incoming phone calls and direct calls appropriately.
• Serve as the primary communication liaison between physicians, nursing staff, therapists, patients, and ancillary departments.
• Initiate and maintain patient medical records within the electronic medical record system.
• Support patient admission, transfer, and discharge processes.
• Process physician orders and ensure timely follow-up.
• Coordinate patient appointments, testing, transportation, and other unit-related activities.
• Monitor and maintain departmental supplies and equipment.
• Ensure patient charges and documentation are accurately processed.
• Assist with clerical duties including filing, scanning, copying, and record management.

Patient and Visitor Support

• Provide exceptional customer service to patients, families, and visitors.
• Answer patient call lights and communicate requests to the appropriate clinical personnel.
• Assist patients with non-clinical needs as appropriate.
• Provide directions, information, and assistance to visitors and guests.
• Support a welcoming and patient-focused environment throughout the rehabilitation hospital.

Communication and Coordination

• Facilitate communication between members of the interdisciplinary rehabilitation team.
• Communicate effectively with physicians, nurses, therapists, case managers, and ancillary departments.
• Relay important information accurately and promptly.
• Maintain professional and courteous interactions at all times.

Rehabilitation Team Support

• Support nursing and therapy teams by helping coordinate patient care activities.
• Assist with scheduling and tracking patient appointments and services.
• Promote efficient patient flow throughout the facility.
• Contribute to a positive environment focused on recovery and patient satisfaction.

COMPANY RESPONSIBILITIES

• Adheres to hospital dress code and professional appearance standards.
• Completes annual health, safety, compliance, and educational requirements.
• Maintains confidentiality of patient and employee information.
• Demonstrates knowledge of age-specific care principles and customer service excellence.
• Reports to work consistently and punctually.
• Attends required meetings, trainings, and educational sessions.
• Represents Baptist Health Rehabilitation Hospital professionally within the community.
• Complies with HIPAA requirements and all applicable federal and state regulations.
• Demonstrates accountability, professionalism, and integrity in all aspects of work.
• Follows all hospital safety, infection prevention, security, and emergency preparedness procedures.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong organizational and time-management skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accuracy.
• Ability to remain calm and professional during high-volume situations.
• Effective telephone etiquette and communication skills.
• Basic computer proficiency, including Microsoft Office applications and electronic medical record systems.
• Ability to work independently and collaboratively within a team environment.

LANGUAGE REQUIREMENTS

• Ability to communicate effectively in English, both verbally and in writing.
• Bilingual English/Spanish skills strongly preferred due to the diverse Miami patient population.
• Additional language proficiency is a plus.

PHYSICAL REQUIREMENTS

• Ability to sit, stand, walk, bend, and reach throughout the workday.
• Ability to lift, carry, and move light office materials and supplies.
• Ability to work in a fast-paced healthcare setting with frequent interruptions.
• Ability to communicate effectively with patients, families, physicians, therapists, and coworkers.
• Ability to maintain composure and professionalism during stressful situations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

• Respect the unique backgrounds and experiences of patients, families, and teammates.
• Foster an environment where everyone feels welcomed and valued.

Act with Kindness

• Lead with empathy, compassion, and respect.
• Create meaningful connections with patients and coworkers.
• Make every interaction count.

Do the Right Thing

• Demonstrate integrity, accountability, and professionalism.
• Uphold ethical standards in all actions and decisions.
• Take ownership of responsibilities and outcomes.

Make a Difference Together

• Collaborate to achieve outstanding patient outcomes.
• Build trust through teamwork and communication.
• Celebrate successes and continuously pursue excellence.

EEOC Statement

Baptist Health Rehabilitation Hospital is an Equal Opportunity Employer and is committed to maintaining a workplace free from discrimination and harassment.