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AdventHealth

Integrated health system delivering whole-person care

Lead Certified Medical Assistant

Clinical Support & Patient AdministrationUpdated on Nov 5
Full-timeLittleton, CO, USAIn-person

About the Job

Requirements

  • At least 3 years of related work experience.
  • High school graduation or equivalent is required.
  • Basic Life Support certification from the American Heart Association is required.
  • Medical Assistant certification from one approved organization is required: American Association of Medical Assistants, National Healthcareer Association, American Medical Technologists, National Center for Competency Testing, National Association for Health Professionals, the American Registry of Medical Assistants, or American Medical Certification Association.
  • Organizational skills are required.
  • Verbal interpersonal communication and customer relations proficiency are required.
  • Proficiency in grammar and spelling, and the ability to read and comprehend written instructions and follow verbal instructions, are required.
  • Keyboarding and manual dexterity are required.
  • Proficiency in Microsoft Outlook, Excel, Word, PowerPoint, and internet use is required.
  • Clinical skills and knowledge specific to the specialty, including general medical assistant practices, are required.
  • The ability to adapt to changes in the work environment is required.
  • Written and verbal communication skills in English, including the ability to communicate effectively and professionally with patients and co-workers, are required.
  • The ability to work independently and in a team environment is required.
  • Proficiency with technology software, including electronic health records, is required.
  • The ability to multitask efficiently in a fast-paced, high-patient-volume environment is required.
  • Critical thinking skills are required.
  • Professional development through further education, maintaining certifications, and seeking leadership or preceptor opportunities is required.
  • The ability to perform data entry and prepare reports, and knowledge of medical terminology, clinical documentation, exam procedures, and protocols, are required.
  • Customer service skills and knowledge of charge entry, payment collection, posting, and clinical and surgical billing requirements are required.
  • The ability to operate standard office equipment, including a computer, copier, fax, and scanner, is required.
  • The ability to establish and maintain effective working relationships with patients, employees, and people from diverse backgrounds is required.
  • Initiative in creating solutions and sound judgment in emergency situations are required.

Responsibilities

  • Assess patients’ physical, psychosocial, cultural, and spiritual needs through observation, interview, review of medical records, and clinical data.
  • Evaluate patients’ responses and report them to the responsible provider to support optimal patient outcomes.
  • Contribute to the development and implementation of patient care plans in collaboration with the interdisciplinary team.
  • Perform therapeutic and diagnostic interventions, including taking vital signs, minor treatments and procedures, prevention services, pre-visit planning, post-visit follow-up, and medication refills according to protocol.
  • Promote, advocate, and collaborate to protect each patient’s health, safety, and rights.
  • Educate patients and families by assessing health literacy, barriers to learning, readiness, needs, and ability.
  • Encourage patient engagement in healthcare partnerships using motivational interviewing, evidence-based self-management support protocols, tools, and teach-back methodology.
  • Assist in coordinating patients’ care plans.
  • Provide compassionate, coordinated, relationship-based care that respects patients’ preferences, values, and needs, and actively engages them in care.
  • Contribute to continuous process improvement by taking an active role in patient experience and satisfaction.
  • Oversee clinic staff as assigned, ensuring policy and procedure compliance, preparing work schedules, ensuring adequate staffing, resolving clinical operational problems, managing clinical supply orders and expenses, and conducting performance reviews.
  • Perform other duties as assigned.

About the Company

AdventHealth

Integrated health system delivering whole-person care

AdventHealth operates a nationwide network that provides whole-person health care across hospitals, physician practices, ambulatory surgery centers, outpatient clinics, home health, hospice, and digital tools. It coordinates care through an integrated system where care teams work across inpatient, outpatient, and at-home settings, supported by the AdventHealth app for scheduling, telehealth, and records. It differentiates itself with a mission-driven focus rooted in Christian heritage and a large, connected network designed to cover the full patient journey from hospital to home. Its goal is to extend the healing ministry of Christ by improving the health and prosperity of the communities it serves, offering accessible, coordinated care that addresses physical, mental, and spiritual well-being.

Company size
10,001+
Company stage
Grant
Total funding
$250K
Headquarters
Florida, United States
Founded
1973

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