Full-Time
NICE CXone Engineer
Miratech
1,001-5,000 employees
Global IT services and digital transformation
No salary listed
Noida, Uttar Pradesh, India
Remote
Remote role; open to candidates located in India.
 DevOps & Infrastructure (2) |
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- 5+ years of experience supporting NICE CXone/NICE inContact.
- 4+ years of L3 production support experience.
- Strong knowledge of ACD, IVR, routing, Studio, reporting, and dashboards.
- Experience with call routing, SIP, CRM, chat, and contact center technologies.
- Hands-on experience with Splunk, Zabbix, CloudWatch, or Datadog.
- Experience with AWS, Azure, or GCP environments.
- Knowledge of REST APIs and cloud integrations.
- Strong troubleshooting and incident management skills.
- Experience with Agile, ITIL, and change management.
- Excellent communication and documentation skills.
- Provide L3 production support for NICE CXone environments.
- Monitor and resolve production incidents, outages, and service requests.
- Perform RCA and implement preventive solutions.
- Support ACD, IVR, call routing, agent desktop, and digital channels.
- Monitor platform health using Splunk, Zabbix, CloudWatch, or Datadog.
- Support deployments, releases, and production changes.
- Troubleshoot APIs, CRM, telephony, and cloud integrations.
- Create troubleshooting guides and operational documentation.
- Collaborate with cross-functional teams on issue resolution.
- Drive automation and continuous operational improvements
- NICE CXone certifications.
- AWS/Azure cloud certifications.
- Experience with Amazon Connect or other CCaaS platforms.
- Knowledge of Python, PowerShell, or Bash.
- Experience with ServiceNow and Jira.
- Familiarity with AI productivity tools such as GitHub Copilot or ChatGPT.
Miratech provides IT services and consulting to large global enterprises. Its work includes digital product engineering and customer experience design, helping companies accelerate their technology goals through complex digital transformation projects. The company emphasizes delivering projects on time and within budget, aided by a culture called “Relentless Performance.” It stands out from competitors due to its long history dating back to the Soviet era, its specialization in serving Fortune 500 companies, and its private funding-driven expansion, including a minority stake from Horizon Capital and IFC backing aimed at scaling the business and growing Ukraine’s IT job market. Miratech’s goal is to expand globally while creating more jobs in Ukraine’s technology sector and continuing to help large organizations implement large-scale digital programs.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
1989
Get referred to Miratech
See people who can refer or advise you
Simplify's Take
What believers are saying
- Bangalore R&D can widen engineering capacity and lower long-term delivery costs.
- Microsoft partnership history strengthens enterprise credibility in complex transformation programs.
- IFC-backed capital supports expansion and hiring across Ukraine's IT talent base.
What critics are saying
- Ukraine-based delivery remains exposed to wartime disruption, staffing loss, and client churn.
- Project-based enterprise consulting faces spending cuts when CIOs delay transformation budgets.
- Reliance on institutional backing leaves growth vulnerable if follow-on capital slows.
What makes Miratech unique
- Founded in 1989 at Glushkov Institute, Miratech is one of Ukraine's first IT companies.
- It serves large global enterprises with digital engineering, consulting, and customer experience design.
- Its 2022 Horizon Capital investment and 2023 IFC round validate institutional confidence.
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Benefits
Remote Work Options
Flexible Work Hours
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Sick Leave
Paid Holidays
401(k) Retirement Plan
401(k) Company Match
Stock Options
Company Equity
Professional Development Budget
Conference Attendance Budget
Training Programs
Tuition Reimbursement
Wellness Program
Mental Health Support
Gym Membership
Phone/Internet Stipend
Home Office Stipend
Family Planning Benefits
Fertility Treatment Support
Adoption Assistance
Parental Leave
Childcare Support
Relocation Assistance
Employee Referral Bonus
Meal Benefits
Employee Discounts
Company Social Events
Legal Services
Commuter Benefits
Growth & Insights and Company News
6 month growth
↑ 12%1 year growth
↑ 12%2 year growth
↑ 12%IFC and Horizon Capital Invest in Miratech, Ukrainian technology services provider . . Miratech, a leading global IT services and consulting company, has raised an investment from IFC, in partnership with Horizon Capital, AIN.Capital was informed. The companies did not disclose the terms of the new investment round, as well as the valuation with which Miratech raised the investment. It is only known that IFC led the funding.Details of the deal
Leading systems integrator in global enterprise contact center migrations will utilizeBandwidth's award-winning MaestroTM next-generation cloud communications platformRALEIGH, N.C., June 15, 2023 /PRNewswire/ -- Bandwidth Inc. (NASDAQ: BAND) a leading global cloud communications company, and Miratech, a leading global IT services and consulting company, today announced a strategic collaboration to accelerate digital customer experience (CX) transformation for global enterprises. In a co-selling motion, Bandwidth and Miratech are already actively engaged with several multi-country enterprise customer opportunities.The collaboration between Bandwidth and Miratech will enable Global 2000 enterprises to integrate their back-end environment with customer-facing teams, which is critical to driving greater brand loyalty and engagement, a best-in-class user experience, and faster time-to-revenue for feature-rich cloud capabilities.The collaboration will enable Global 2000 enterprises to integrate their back-end environment with customer-facing teams, which is critical to driving greater brand loyalty and engagement, a best-in-class user experience, and faster time-to-revenue for feature-rich cloud capabilities.Miratech is an industry-leading CX implementation and engineering provider for cloud contact centers worldwide. Miratech has migrated tens of thousands of contact center agents onto next-generation CX platforms for some of the largest and most-recognized world leaders in the financial services, insurance, healthcare and technology verticals. Bandwidth's Maestro platform bridges key capabilities across cloud contact centers, unified communications and artificial intelligence. With Maestro, enterprises can customize global communications workflows and add state-of-the-art CX and AI capabilities such as conversational AI, machine-learning-based fraud detection, and text-to-speech and speech-to-text tools–all customizable with software
Acquisition increases Miratech’s fabrication capacity by adding custom fabrication shop in Houston.