Ecommerce Logistics Leader
No salary listed
Senior
Singapore
In Person
Operations & LogisticsLogistics & Transportation
About the job
Requirements
- At least 5 years of relevant experience with e-commerce operations.
- Passion and commitment to users, including empathy, continuous self-questioning, and ability to learn.
- Ability to project and think beyond the next quarter.
- Communication and organizational skills to work cross-functionally, manage multiple parties’ expectations, build relationships, persuade, and influence key partners.
- A hands-on approach and understanding that working on the shop floor is part of the daily job.
- Ability to generate team collaboration.
- Adaptability and flexibility in a fast-paced, changing environment, with the ability to manage activities entrepreneurially.
- Customer-centricity, a strong sense of service, and willingness to ensure customer satisfaction.
- Cost consciousness and ability to project and read a profit and loss statement.
- Analytical, data-driven ability to perform analyses, identify opportunities, and take proactive measures to improve customer experience.
- Problem-solving skills and ability to think outside the box.
- Ability to find practical, simple solutions to complex problems without sacrificing quality or core functionality and while ensuring user satisfaction.
- Interpersonal and communication skills to facilitate a productive, collaborative work environment across departments.
Responsibilities
- Execute the country-wide e-commerce fulfillment strategy for Singapore in conjunction with the area, bridging digital demand and physical execution to drive operational excellence, efficiency, and customer experience.
- Collaborate with the Digital team on e-commerce forecasting to project and secure necessary operational headcount and raw materials.
- Design and implement operational solutions and infrastructure that can scale during peak omnichannel campaigns.
- Monitor fulfillment workflows and build quality-control strategies to ensure all dispatched orders meet premium standards.
- Work closely with APAC technical teams, including APAC Chopper and United, to optimize platforms, tools, and workflows for cross-platform efficiency.
- Participate in cross-functional meetings with United to monitor platform releases and use new technical features to streamline and future-proof e-commerce operations.
- Establish, review, and deliver core e-commerce operational key performance indicators with transport and operations teams.
- Develop and deploy standardized standard operating procedures for online order preparation across fulfillment operations.
- Drive operational efficiency by monitoring productivity, maximizing picking accuracy, and meeting on-time shipping service-level agreement metrics.
- Lead and empower the Ship-from-Store and Warehouse teams, supporting daily problem-solving in line with corporate competencies.
- Collect, monitor, and analyze logistics costs and transport balances to keep total spend within budget trajectories.
- Source and negotiate with packaging suppliers to advance the Zero Plastic initiative while maintaining unboxing quality.
- Work with the Voice of Customer team to analyze local market expectations and competitor services, tailoring operational responses to maximize customer satisfaction.
- Monitor Customer Service touchpoints and resolve order issues while keeping systems and processes lean.
- Partner with the Last-Mile Lead to co-develop, align, and execute delivery initiatives.
- Manage third-party carrier relationships and participate in weekly, monthly, and quarterly business reviews through performance reporting to support day-to-day operations.
- Work with the Last-Mile Lead in the annual transport tendering process across carriers to optimize transport costs and maintain budget alignment.
About the company
Decathlon Singapore sells sports equipment, clothing and footwear through stores and an online shop for beginners and experienced athletes. Its range covers activities from cycling and hiking to swimming and team sports, drawing on the Decathlon group's family of sport brands. Experience stores include areas where customers try equipment, while smaller collection stores connect online orders with local pickup. The business earns revenue from product sales to individuals and bulk purchases by schools, companies and other organisations. Singapore operations began online in 2014; they belong to the Decathlon group, founded in 1976 and headquartered in Villeneuve-d'Ascq, France.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
1976
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Simplify's Take
What believers are saying
- Part-time retail benefits include gear savings: Singapore Central Cluster specialists receive a 20% discount on all Decathlon products.
- Freelance restringers avoid equipment costs: Singapore supplies the professional stringing machine, tools and materials onsite.
- E-commerce interns get store immersion: Singapore's six-month placement includes one week of retail induction.
What critics are saying
- Inventory shifts disrupt regular hours: Singapore SGLab Flow of Goods specialists must accept early mornings or overnight work.
- Year-end pay depends on local results: Singapore West Cluster Sport Leaders' profit sharing tracks country performance.
- Internship eligibility is narrow: Singapore e-commerce applicants must be current bachelor students available full-time for six months.
What makes Decathlon Singapore unique
- The group controls more than shelves: Decathlon integrates product design, production and distribution.
- Singapore has regional reach: its supply team serves more than seven Southeast Asian countries.
- Resale has a national commercial structure: Singapore combines buyback, upcycling and second-hand sales across stores and online.
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