Acuity Eye Group
Physician-owned ophthalmology network with comprehensive care
Assistant Area Manager
Frequent travel between assigned clinics in the Inland Empire is required, with occasional travel outside the region.
About the job
- A Bachelor's degree is preferred, although equivalent healthcare leadership experience may be considered.
- A minimum of 3 years of leadership experience in healthcare operations is required.
- Experience with multi-site leadership is preferred.
- Ophthalmology experience is preferred.
- Medical practice management experience is strongly preferred.
- Strong leadership and coaching abilities are required.
- Strong organizational and time management skills are required.
- Ability to analyze operational data and make informed decisions is required.
- Strong interpersonal and conflict resolution skills are required.
- Excellent written and verbal communication skills are required.
- Experience using electronic medical record systems is required.
- Ability to manage multiple priorities in a fast-paced environment is required.
- Ability to stand and walk for extended periods, lift up to 25 pounds occasionally, and work in a clinical office environment is required.
- Support the oversight of daily operations across assigned clinic locations.
- Assist Practice Managers and Clinic Leads in achieving operational and financial goals.
- Monitor clinic workflows to improve efficiency, reduce patient wait times, and enhance the patient experience.
- Ensure provider schedules and templates are optimized and followed appropriately.
- Assist with staffing coverage and operational needs across multiple locations.
- Coach, mentor, and develop Clinic Leads and frontline staff.
- Provide real-time feedback and accountability while promoting a positive, respectful work environment.
- Assist with onboarding and training new leaders and team members.
- Help identify high-potential employees for leadership development.
- Promote a culture centered around outstanding patient care and service.
- Monitor patient satisfaction and assist with resolving complaints or service recovery opportunities.
- Ensure clinics maintain a professional appearance and operational readiness.
- Monitor patient volume, provider utilization, wait times, no-show rates, productivity, overtime, and labor utilization.
- Assist in implementing action plans to improve clinic performance.
- Support cost-containment efforts while maintaining quality patient care.
- Ensure compliance with company policies, HIPAA, OSHA, and regulatory requirements.
- Support quality initiatives and operational audits.
- Reinforce standard operating procedures across assigned clinics.
- Build strong working relationships with physicians and providers.
- Help resolve operational concerns affecting provider productivity.
- Ensure provider schedules, staffing, equipment, and patient flow support efficient clinic operations.
- Serve as a liaison between clinic leadership and regional leadership.
- Communicate operational updates, priorities, and organizational initiatives.
- Foster collaboration across departments and clinic locations.
- Travel frequently between assigned clinic locations within the Inland Empire region and occasionally outside the region for meetings, training, or business needs.
- Improve patient satisfaction and experience, achieve operational and financial goals, strengthen employee engagement and retention, maintain compliance, reduce patient wait times, coach and develop clinic leadership teams, and execute company initiatives consistently across assigned locations.
- Multi-site leadership experience.
- Ophthalmology experience.
- Medical practice management experience.
About the company
Acuity Eye Group operates a physician-owned, vertically integrated network of ophthalmic clinics that grows by acquiring existing ophthalmology practices and providing centralized administrative and operational support. This lets doctors focus on patient care while the network handles business functions. The model combines optometry, ophthalmology, and retinal surgery into a single system that delivers care from routine exams to complex surgeries across many Southern California locations. Unlike PE-backed firms, Acuity Eye Group emphasizes a long-term, practice-first approach without external investors. Its goal is to expand into the largest network of its kind in the United States by improving patients’ quality of life through high-quality eye care and a positive patient experience.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Pasadena, California
Founded
2009
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Simplify's Take
What believers are saying
- Acuity opened two Dry Eye Centers in Costa Mesa and Lancaster on 2026-05-22.
- Acuity launched a new brand and website on 2026-03-18, signaling ongoing expansion.
- Official acquisitions pages updated 2026-08-25 show continued practice roll-up momentum.
What critics are saying
- A 2019 Medicare-Medi-Cal fraud settlement still stains the brand and invites scrutiny.
- Jessica Carlson's wrongful-termination case, filed 2023, exposes executive-level workplace instability.
- Heavy Southern California concentration leaves Acuity vulnerable to payer pressure or acquisition slowdown.
What makes Acuity Eye Group unique
- Tom Chang built Acuity from a 2005 Pasadena retina practice into 60+ locations.
- Acuity is physician-owned, self-funded, and explicitly excludes private equity backing.
- Its vertically integrated model bundles optometry, retina, surgery centers, and optical retail.
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Benefits
Health Insurance
Paid Sick Leave
Paid Holidays