Senior Manager

Opportunity 

We are seeking a Senior Manager, Client Growth & Success who thrives in a fast-paced environment and is passionate about building strong, trusted relationships with clients and cross-functional teams. This role is ideal for someone who is energized by partnering with clients, driving measurable outcomes, and creating value for both our clients and members.

As a key leader on the team, you will be responsible for ensuring client engagement, satisfaction, and retention - while identifying opportunities for program growth and revenue expansion. You’ll work cross-functionally to align internal teams around client goals and help maximize program utilization and long-term success.

The ideal candidate is highly organized, resourceful, and customer-obsessed. You’re a strategic thinker who is also a hands-on doer, comfortable with ambiguity, motivated by impact, and naturally collaborative.

Responsibilities 

Deliver Exceptional Client Value

• Build and maintain trusted, strategic relationships with key client stakeholders to ensure alignment with goals, KPIs, and long-term success.
• Develop deep expertise in Twin Health’s programs, clinical operations, implementation process, and growth marketing strategies to effectively advise clients.
• Navigate complex health plan and employer partner environments across mid-market, large, and jumbo client segments.
• Provide data-driven, consultative recommendations to drive member engagement, improve outcomes, and enhance client satisfaction.
• Prepare and deliver compelling client reporting including ROI analysis and business reviews tailored to each client’s strategic objectives.
• Monitor client health proactively, identifying and mitigating risks to satisfaction, engagement, and retention.
• Turn high-performing clients into brand advocates through success stories, testimonials, and case studies.

Drive Adoption & Engagement

• Lead strategies to maximize program adoption and member engagement, ensuring clients achieve meaningful, measurable results.
• Leverage data insights to improve the client experience and inform strategic adjustments.
• Collaborate with Marketing to create compelling client success stories, case studies, and referenceable proof points.
• Support and lead client events, webinars, and special initiatives that foster engagement and community-building.

Grow Revenue & Renewals

• Own and manage the full client renewal lifecycle for your portfolio, ensuring timely and successful renewals.
• Identify and secure expansion and upsell opportunities by aligning solutions with evolving client needs.
• Surface and communicate risks to renewal or expansion early, partnering cross-functionally to resolve them.

Lead Cross-Functional Collaboration

• Serve as the central point of contact for client escalations, driving resolution by coordinating with Implementation, Clinical, Product, and Business Development teams.
• Collaborate closely with internal teams Product, Engineering, Clinical, Marketing, and Executive leadership to share client insights and inform continuous improvement.
• Partner with Member Marketing to co-develop promotional strategies and toolkits that drive member engagement and program impact.
• Take initiative and lead by example willing to roll up your sleeves and operate with a strong sense of urgency to meet client needs and business objectives.
• Additional duties as assigned

Qualifications

• 6+ years of experience in client success, account management, or a similar. Customer-facing role, ideally within a SaaS, health, or services-driven organization.
• Proven track record of driving client growth, engagement, and retention.
• Exceptional communication and relationship-building skills.
• Strong analytical and problem-solving abilities.
• Comfortable navigating ambiguity and working independently.
• Highly organized with excellent attention to detail and follow-through.
• A collaborative mindset and a passion for making a meaningful impact.
• Compelling presentation/storytelling skills, to be assessed during recruiting process.
• The flexibility and agility to work cross-functionally in a fast-paced environment.
• Willingness and ability to travel as needed.
• This remote opportunity is available to US based persons. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Compensation and Benefits  

The compensation range for this position is $130,000-$145,000 annually. 

In addition, Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin

• A competitive compensation package in line with leading technology companies
• As a remote friendly company we are committed to providing opportunities for all who join to further build relationships, increase cross-functional collaboration, and celebrate our accomplishments.
• Opportunity for equity participation 
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan