Solution Architect

Summary:

As a Solution Architect at Paperless Parts, you will play a pivotal role in bridging the gap between our customers’ business needs and our product’s technical capabilities. You’ll partner closely with both our Sales and Professional Services teams to ensure customers receive solutions that are technically sound, scalable, and aligned with their strategic objectives.

In the pre-sales stage, you’ll work alongside Account Executives and Solutions Engineers to engage prospects in discovery, evaluate their manufacturing workflows, and scope tailored solutions. This includes identifying integration requirements (ERP, CRM), determining implementation complexity, and shaping Statements of Work and project plans that set realistic expectations.

Post-sale, you’ll be a resource to the implementation teams, providing context and guidance around our services engagements, ensuring a smooth path to go-live. You’ll act as the technical lead on large implementation projects, partnering with project managers, engineers, and customer stakeholders to deliver lasting value through platform adoption.

This role is ideal for someone who thrives at the intersection of manufacturing process expertise, technical systems knowledge, and customer-facing collaboration.

This is a full time position based in Boston, MA  and requires on-site presence, with a hybrid schedule as needed.  

Responsibilities

• Lead technical design and business process discovery sessions to identify client requirements, uncover operational challenges, align solutions with strategic business goals, and develop a scope of work.
• Develop and deliver customized solution proposals tailored to client-specific use cases.
• Create statements of work and pricing for custom services engagements.
• Provide technical guidance on software integration, deployment, hosting, and security considerations.
• Partner closely with Account Executives to drive sales opportunities and build strong customer relationships.
• Support the development of business and technical content for proposals, statements of work, and best practices ensuring alignment with customer needs.
• Provide design and deliver support for high-impact solutions by collaborating with Professional Services teams to translate customer requirements into actionable technical architectures and implementation plans.
• Collaborate cross-functionally with Product, Engineering, and Services teams to ensure successful solution delivery.
• Provide structured product and industry feedback to internal teams to influence product roadmap and ensure alignment with customer needs and market trends.
• Represent Paperless Parts at customer sites and industry events; travel up to 25% as needed.
  
  

Requirements

• Bachelor's degree in Business, Computer Science, Mechanical Engineering, or a related field.
• Minimum 3 years of experience in a Solution Architect, Sales Engineer, Consultant, or similar client-facing technical role.
• Hands-on experience designing and delivering integrated solutions using modern APIs.
• Proficiency with REST APIs, SQL, and scripting or automation using Python (preferred).
• Solid understanding of manufacturing workflows, processes, and digital transformation challenges.
• Strong ability to quickly learn and apply technical concepts in dynamic environments.
• Proven success in conducting discovery sessions and translating client needs into viable solutions.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong communication and presentation skills; able to explain technical concepts to diverse audiences.
• Collaborative mindset with the ability to build trust and influence both clients and internal stakeholders.
• Programming experience or familiarity with tools like JavaScript, Excel scripting, or automation frameworks is a plus.
• Willingness to travel up to 25% for client meetings, training, or industry events.