KSB

Industrial pumps, valves, and systems supplier

Chargé d'affaires service

Account ManagementUpdated on Nov 14

Full-timeMitry-Mory, FranceNo salary listedIn-person

About the Job

Requirements

A two-year post-secondary qualification (Bac +2) and five years of industrial experience.
Knowledge of the national and international standards, regulations, codes, and references relevant to the role.
In-depth knowledge of products, service-center processes, and customer processes.
Knowledge of rotating-machine technical characteristics, assembly rules and procedures, ISO standards, and fundamentals of related technologies such as electromechanics, automation, and hydraulics.
Proficiency with Microsoft Office, SAV2000, C4C, and SAP.
Knowledge of management concepts, including costs, profitability, and deadlines.
Ability to use pump-system and installed-base audit tools provided by KSB.

Responsibilities

Prepare weekly customer visits while taking into account requests from the manager and service-center manager, feedback from technicians, and customer requests.
Convert opportunities generated personally or by itinerant technical sales representatives prospecting for new customers into confirmed orders, managing each case from quotation and offer through delivery to the customer.
Prepare internal cost estimates and customer offers for assigned cases, which are generally complex.
Manage complex cases in the workshop and/or at job sites by coordinating schedules and daily action plans with suppliers and the service-center manager, communicating with customers, managing projects or shutdowns, handling PDP (N2), and monitoring worksites.
Monitor the customer installed base and identify potential customer needs, including performing audits of varying complexity according to training level.
Maintain the profitability of the assigned portfolio through proactive monitoring of the installed base.
Identify and target key equipment for the service.
Enter missing information about equipment of interest to the service, preferably KSB equipment, in the installed-base records.
Record customer information, including registered products, visit reports, and other relevant details, in the customer relationship management system.
Prepare monthly sales forecasts for reporting to management.

Activités principales :

Préparer ses visites hebdomadaires en tenant en compte des demandes de son manager, du responsable de centre de service, des retours des techniciens ou des demandes clients.
Transformer les opportunités, amenées par lui-même ou les Technico-Commerciaux itinérants en charge de prospection de nouveaux clients, en affaires validées (commande). C’est-à-dire de prendre en charge le dossier complet depuis le devis et l'offre jusqu'à la livraison auprès des clients.
Réaliser les devis (chiffrages internes) et les offres clients pour les affaires dont il a la charge (affaires généralement complexes).
Piloter des dossiers complexes en atelier et/ou en chantier : gérer les plannings et le plan d'actions (quotidien) avec les fournisseurs et le responsable de centre de service, assurer la communication clients, pilotage de projet ou d’arrêt, PDP (N2), suivi chantiers…
Assurer le suivi du parc client afin d'être force de proposition pour identifier les besoins potentiels clients. Cela passe aussi par la réalisation des audits (plus ou moins complexe suivant niveau formation).
Assurer la rentabilité de son portefeuille par un suivi proactif de la base installée :
- Rechercher et cibler les matériels clés pour le service
- Renseigner la Base Installée quand les informations sont manquantes (matériels intéressants pour le Service, KSB 'préférentiellement) ou non.
Reporter les informations clients (produits enregistrés, CR visite, autre points particuliers) dans l'outil de Gestion de la Relation Client.
Etablir le reporting des prévisions commerciales à communiquer à sa hiérarchie de manière mensuelle.

Connaissances professionnelles spécifiques:

Bac +2 avec 5 ans d'expérience en industrie.
Connaissances de l'ensemble des normes, réglementations (nationales et internationales), codes et référentiels de son périmètre.
Connaissances approfondies des produits, des process des centres de Service KSB, mais aussi des process de ses clients.
Connaissances des caractéristiques techniques des machines tournantes, des règles et procédures de montage, des normes ISO et des bases d’une ou des technologies connexes (électromécanique, automatisme, hydraulique).
Maîtrise des outils informatiques : pack office, SAV2000, C4C, SAP.
Avoir des connaissances en gestion (notions de couts, rentabilité, délais).
Maitriser les outils d'audits de systèmes de pompage et de parc, avec utilisation des outils mis à disposition par KSB.

About the Company

KSB

Industrial pumps, valves, and systems supplier

KSB is a major supplier of pumps, valves, and related systems for a wide range of industries and building services. Its products move liquids and are paired with automation, drive solutions, and a full service offering, including original spare parts and system integration. The company works by designing and supplying pumps, valves, and complete systems and by supporting customers with services worldwide, backed by local specialists and repair networks. What sets KSB apart is its global reach (presence in over 100 countries), long history (since 1871), and a full, single-source portfolio that covers products, services, and system solutions from a local level to international projects. Its goal is to provide intelligent, reliable liquid transport solutions that help customers operate efficiently and sustainably across industrial, building services, water, wastewater, energy, and mining applications.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Frankenthal (Pfalz), Germany
Founded: 1871

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