Access Bank Plc.

Branch Manager

Retail & Commercial BankingConfirmed live in the last 24 hours

Full-timeHo, GhanaNo salary listedIn-person

About the Job

Requirements

A good first degree in any discipline is required.
At least 5 years of experience in retail banking, including at least 3 years in a leadership role.

Responsibilities

Lead and manage branch operations to ensure efficiency and compliance.
Drive sales performance across deposits, loans, cards, and other retail products.
Deliver customer service and promptly resolve escalated issues.
Ensure adherence to Know Your Customer, anti-money laundering, and regulatory requirements.
Manage operational, credit, and fraud risks within the branch.
Monitor branch financial performance and implement strategies to achieve targets.
Coach and develop branch staff to build a high-performing team.
Promote digital migration and self-service channels.
Maintain relationships with local businesses and community stakeholders.
Prepare and submit accurate reports on branch performance and compliance.
Lead cost optimization through lean processes, cash-in-transit efficiencies, and facilities management.

Desired Qualifications

A relevant Master's degree is advantageous.
A recognized professional certification is advantageous.

Branch Manager - Ho Branch

Access Bank PLC · Ho, Ghana · Full-time · Posted 2026-09-28

Workplace: on_site

Department: Retail Banking

Description

JOB SUMMARY

Provide leadership and oversight for branch operations, sales, and customer service. Ensure compliance with regulatory requirements, manage risk, and drive profitability while delivering superior customer experience..

SPECIFIC DUTIES & RESPONSIBILITES

Regular/Routine

· Lead and manage branch operations to ensure efficiency and compliance.

· Drive sales performance across deposits, loans, cards, and other retail products.

· Deliver exceptional customer service and resolve escalated issues promptly.

· Ensure adherence to KYC, AML, and regulatory requirements.

· Manage operational, credit, and fraud risks within the branch.

· Monitor branch financial performance and implement strategies to achieve targets.

· Coach and develop branch staff to build a high-performing team.

· Promote digital migration and self-service channels.

· Maintain strong relationships with local businesses and community stakeholders.

· Prepare and submit accurate reports on branch performance and compliance.

· Lead cost optimization: lean processes, cash-in-transit efficiencies, and facilities management.

Requirements

Minimum Education - A good first degree in any discipline. Relevant Masters’ degree will be an advantage.

Formal Training - A recognized professional certification will be an added advantage.

Minimum Experience - 5 – 7+ years in retail banking with at least 3 years in leadership role.

Apply

Apply at Access Bank PLC

About the Company

Access Bank Plc.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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