RAC Recovery Operations Specialist

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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Responsible for providing support to the Regional Acceptance (RAC) Recovery Department, which may include completing monthly reporting, new charge-off load and distribution processes and maintaining day-to-day aspects of vendor relationships (e.g. collection agencies/skip-repo vendors). Facilitate all audit, invoicing and process compliance functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time. 

1. Complete monthly reporting and new charge-off load and distribution processes maintaining accuracy of new upload, Charge off codes and statuses. 

2. Process account distribution and assignment to direct reports. 

3. Maintain the day-to-day aspects of vendor relationships (e.g. collection agencies/skip-repo vendors), including managing information flow to and from vendors, documentation requests, account status updates or changes and weekly forecasts.

4. Facilitate all audits, invoicing and process compliance functions, vendor performance reviews, annual and monthly vendor compliance audits, reviewing, approving and/or escalating vendor invoices. 

5. Assist with other special projects or duties as needed.

6. Post approved forgiveness of debt and judgment information to system of record accurately and according to current policy and procedure Responsible for reviewing repossessions, charge-off, and account changes (i.e. adjustments, payment arrangements/settlements) according to policy guidelines within policies and procedures.

7. Ensure teammates are negotiating with customers according to established time frames while reducing levels of delinquency, repossessions, non-performing assets and loan losses.

8. Responsible for managing a Teammates career path by executing on hiring, coaching, performance ratings, and progressive discipline. 

9. Manage the day to day activity of attendance tracking. Monitor systems and/or production reports daily, monitoring performance and making recommendations for areas of improvement including. 

10. Responsible for identifying Teammates that are below agreed upon KPI (key performance indicators) and coach appropriately. 

11. Maintain monthly reporting on recovery dollars collected by Teammates, collection agencies and attorneys.

12. Cross-train in all areas of RAC recovery operations and assist in other areas as needed.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. High School diploma or equivalent

2. One year of experience as a recovery Teammate

3. One year of experience working with vendor partners

4. Effective verbal and written communication skills

5. High level of interpersonal skills

6. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

7. Ability to travel, occasionally overnight

Preferred Qualifications:

1. Knowledge of internal systems

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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