Varel Energy Solutions

Downhole drilling bits and cementing equipment

Order Management Coordinator

Customer SupportConfirmed live in the last 24 hours

Full-timeFaridabad, Haryana, IndiaNo salary listedIn-person

About the Job

Requirements

Ability to coordinate interdepartmentally to obtain critical information to satisfy customer requests.
Ability to prioritize activities based on critical need.
Ability to multitask and shift priorities throughout the day.
Ability to maintain focus and ensure proper closure of all inbound requests.
Good verbal and written English communication skills.
Graduation in Science (Bachelor of Science), Commerce (Bachelor of Commerce), or Technology (Bachelor of Technology).

Responsibilities

Serve as the key point of contact for customers by coordinating orders, ensuring on-time and in-full delivery, and providing accurate and timely updates to internal stakeholders.
Ensure integrity of the global order book and maintain accurate delivery dates daily based on feedback from Planning through the Delivery Change Notification Form.
Coordinate regularly with Planning and Production to complete assigned tasks on Where is My Order within 48 hours and keep the Varel India Order Status Request spreadsheet updated.
Update sales order delivery times according to updated delivery times received from Planning through the Delivery Change Notification Form.
Communicate with Sales, Operations, Engineering, Manufacturing, Procurement, and other teams to fulfill customer requirements and provide order-status feedback.
Keep the price book updated in SAP.
Conduct weekly meetings with regional Sales and Operations teams.
Use knowledge of products and processes to service customer needs.
Perform other duties and participate in special projects as assigned.

Desired Qualifications

Experience in areas such as Inside Sales, Customer Service, or Marketing.

Varel Energy Solutions (VES) is one of the world’s largest independent manufacturer and suppliers of downhole drilling and completions products to the energy sector. The key to the company's success is underpinned by the virtues and the cultural framework of our employees. VES offers an exciting and fast paced work environment, attractive benefits, and competitive pay. If you’re looking to invest in your career development, Varel Energy Solutions is the right place for you. Come join our team!

Summary: Serve as the key point of contact for customers by coordinating orders, ensuring on-time and in-full delivery, and providing accurate and timely updates to internal stakeholders

ESSENTIAL DUTIES:

Ensures integrity of global order book and maintains accurate delivery dates daily based upon feedback received from planning through “Delivery Change Notification Form”.
Regularly coordinate with planning and production team to ensure completion of assigned tasks on “Where is My Order” within 48 hours and keep the spreadsheet “Varel India Order Status Request” updated.
Ensure updating sales order delivery time as per the updated delivery time received from “Delivery Change Notification Form” from Planning.
Responsible for communication with Sales, Operations, Engineering, Manufacturing, Procurement, etc. to fulfill customer requirements and provide order status feedback.
Responsible for keeping price book updated in SAP.
Conduct weekly meetings with regional Sales and Operations teams.
Utilizes knowledge of products and processes to service customer needs.
Performs other duties and participates in special projects as assigned.

MINIMUM REQUIREMENTS
Competencies (Skills & Abilities)
Ability to:

Coordinate interdepartmentally to obtain critical information to satisfy customer requests.
Effectively prioritize activities based on critical need.
Multitask and shift priorities throughout the day.
Maintain focus and ensure proper closure of all inbound requests.
Demonstrate good verbal and written English communication skills.

Work Experience

Experience in areas such as Inside Sales, Customer Service, or Marketing is preferred
Graduation in Science (BSc) or Commerce (B.Com) or in Technology (B.Tech)

Thank you for your interest in a career with Varel Energy Solutions.

About the Company

Varel Energy Solutions

Downhole drilling bits and cementing equipment

Varel Energy Solutions designs, manufactures, and supplies downhole drilling and completions products for oil & gas, renewable energy, and industrial markets, including roller cone and fixed cutter drill bits and primary cementing equipment. Its products convert drilling energy into cutting action and enable well cementing to support construction. The company differentiates itself through proprietary design capabilities, efficient manufacturing, and a global sales network with facilities in the US, Mexico, India, Saudi Arabia, and other regions. Its goal is to be a leading independent supplier of reliable downhole solutions and deliver strong service to customers worldwide.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Houston, TX
Founded: 1947

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