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Capgemini

Global consulting, technology services, outsourcing

Aiops & Agentic AI Architect

Pre-Sales Solution EngineeringUpdated on Nov 14
Full-time

About the Job

Requirements

  • 10+ years of relevant IT experience, with strong solution architecture exposure across application support/AMS, managed services, IT operations, automation, or transformation.
  • Strong hands-on expertise in Agentic AI and GenAI architectures, including AI agents, orchestration, knowledge/semantic layers, enterprise integrations, and agentic workflows.
  • Experience designing or integrating AIOps and observability solutions using platforms such as Splunk ITSI, Dynatrace, AppDynamics, Elastic/ELK, Datadog, or similar tools.
  • Strong understanding of ITIL/ITSM processes, including Incident, Problem, Change, Service Request, and Event Management, with experience integrating monitoring/automation platforms with ServiceNow or comparable ITSM tools.
  • Experience designing automation, orchestration, runbook, and self-healing solutions, along with working knowledge of Python, PowerShell, shell scripting, APIs, or related technologies.
  • Experience with a major ERP platform such as SAP, Oracle, or Microsoft Dynamics, demonstrating an understanding of enterprise applications and service-delivery processes.
  • Proven experience creating and adapting solution architectures, HLDs/LLDs, integration designs, and customer-specific architecture diagrams.
  • Strong customer-facing experience presenting and defending technical solutions with enterprise architects and Architecture Review Boards, with exposure to RFPs, presales solutioning, POVs, or technical demonstrations.

Responsibilities

  • Architect end-to-end Agentic AI solutions, including data, semantic/knowledge, agent, orchestration, control, integration, and user-interaction layers.
  • Design and integrate AI agents and GenAI assistants to support IT operations and application managed services use cases such as incident triage, ticket summarization, knowledge assistance, service-request automation, and runbook execution.
  • Develop AIOps and observability architectures encompassing telemetry ingestion, logs, metrics, traces, event correlation, noise reduction, anomaly detection, root-cause analysis, and actionable alerting.
  • Design integrations between monitoring/AIOps platforms and ITSM solutions such as ServiceNow, enabling automated ticket creation, routing, workflow integration, and remediation.
  • Design runbook automation, orchestration, and self-healing solutions triggered by operational events and governed through ITIL processes.
  • Create and customize HLDs, LLDs, architecture diagrams, integration designs, and deployment models based on customer technology and solution requirements.
  • Adapt reference architectures to customer environments, including alternative cloud, infrastructure, container, and Kubernetes requirements.
  • Define operational dashboards, KPIs, SLAs, and measurement frameworks to demonstrate automation, productivity, and service-management outcomes.
  • Lead technical discussions and defend solution architectures with customer architects and Architecture Review Boards, translating complex architectures into clear technical recommendations.
  • Support RFPs, proposals, and presales solutioning, including architecture, scope, technology strategy, transformation roadmap, estimates, delivery approach, and value proposition.
  • Develop technical POVs, demonstrations, and solution concepts to demonstrate Agentic AI and AIOps capabilities to customers.
  • Provide architectural direction to distributed implementation teams and ensure solutions are aligned with approved designs and technical standards.

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1967

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