Robinhood

Robinhood

Commission-free stock trading platform

Customer Experience Representative - Advanced Services

Full-TimeUpdated on 9/29/2026
$33.1k - $40k/yr

+ Bonus + Equity ownership + 401(k) matching

Mid
Westlake, TX, USA+2 more

More locations: Chicago, IL, USA | Denver, CO, USA

Hybrid

In-person attendance is required 5 days weekly during 9-week onboarding, then 3 days every other week.

Company Historically Provides H1B Sponsorship

About the job

Requirements
  • At least 3 years of customer experience within financial services, including at least 1 year working in an active trader role or on a trade desk.
  • Active Series 7 and Series 63 licenses.
  • Ability to collaborate with cross-functional Product, Compliance, and Engineering teams to enhance product functionality and customer satisfaction.
  • Experience handling escalated customers and successfully de-escalating them.
  • Familiarity with support platforms and customer relationship management tools such as Salesforce.
  • Enthusiasm for financial markets, trading platforms, and financial technology innovations.
Responsibilities
  • Support initiatives aimed at improving customer experience metrics, including ASAT and quality assurance, by collaborating with cross-functional teams.
  • Identify and analyze customer issues and provide thorough, effective solutions to enhance customer satisfaction.
  • Develop subject matter expertise in options and margin trading to handle and resolve technical customer queries.
  • Use customer insights and data analytics to identify trends, escalate findings, and propose customer-centric solutions.
  • Contribute to internal knowledge bases, training content, and onboarding processes to improve team readiness and effectiveness.
  • Address escalated customer issues, ensuring swift resolution while balancing business integrity and regulatory compliance.
  • Engage in continuous learning and participate in team-driven process improvements.
  • Provide customer support for Event Contracts after obtaining Series 3 licensure, using derivatives and risk management expertise.
Desired Qualifications
  • Series 3 and Series 4 licenses.

About the company

Robinhood provides a mobile and web platform that lets people buy and sell stocks, options, ETFs, and cryptocurrencies without paying commissions. It also offers fractional shares so users can invest small amounts (as little as $1), and features like Cash Management with a debit card. Premium services through Robinhood Gold add margin trading and professional research. Revenue comes from interest earned on uninvested cash, rebates from trading venues, and subscription fees. The platform is designed to be easy to use, making investing accessible to beginners and a broad audience. Compared with traditional brokers, Robinhood emphasizes low costs, simple interfaces, and broader access to investing tools (including IPO access in some cases), aiming to democratize investing and expand participation in the financial markets.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Menlo Park, California

Founded

2013

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Simplify's Take

What believers are saying

  • Q2 2026 revenue hit $1.31 billion, up 32%, with $573 million net income.
  • Robinhood Gold subscribers reached 4.8 million, while Gold Card passed 1 million customers.
  • September 29-30, 2026 HOOD Summit can showcase tokenized stocks, AI tools, and new products.

What critics are saying

  • Missouri ordered Robinhood to stop sports event contracts on September 18, 2026.
  • Robinhood's Supreme Court petition faces an October 2026 ruling on federal preemption.
  • Event-contract bans could erase a major growth engine and cripple Robinhood's prediction-market strategy.

What makes Robinhood unique

  • Robinhood Chain, launched July 2026, ties brokerage, crypto, and tokenized equities.
  • Stock Tokens reach over 120 countries, giving Robinhood global distribution without U.S. brokerage limits.
  • Robinhood Gold, the card, and event contracts create a single consumer finance ecosystem.

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Benefits

Well-being - Premium medical, dental, and vision insurance

Family & home life - Parental leave, personal prosperity benefits

Comfort & care - Flexible work from home / office balance, health & wellness stipend

Office life - Catered meals and fully stocked kitchen, commuter benefits

Growth - Education and training, community events, career mentorships

Growth & Insights and Company News

Headcount

6 month growth

↑ 2%

1 year growth

↑ 3%

2 year growth

↑ 3%
Yahoo Finance
Sep 28th, 2026
Morgan Stanley: Robinhood's Stock Tokens surpass $150M in assets across 120 countries

Robinhood has launched Stock Tokens, tokenized debt securities tracking US equities available to investors in over 120 countries, according to a Morgan Stanley research note. Within months, the product accumulated more than $150 million in assets, approximately 200,000 holders, and roughly $400 million in daily decentralised exchange volume. Investors in countries like Brazil or Nigeria can now hold derivative positions tracking Apple or Nvidia stock through a blockchain wallet. Morgan Stanley highlighted Robinhood's 28 million funded customers as a structural advantage, calling it a "right to win" in tokenised finance. Robinhood Chain, a Layer-2 blockchain built on Ethereum, has scaled to more than $1.5 billion in total value locked, with Earn balances approaching $450 million.

Yahoo Finance
Sep 26th, 2026
Robinhood shares triple from $38 IPO price to $119 despite 82% crash

Robinhood Markets went public on 29 July 2021 at $38 per share. Despite falling 82% to $6.89 by June 2022, the stock now trades at around $119, delivering over 200% returns to IPO investors. The company has transformed its revenue model since going public. In 2021, cryptocurrency trading accounted for 41% of revenue, with 62% of crypto revenue coming from Dogecoin alone. Today, crypto represents under 8% of revenue. Robinhood now generates income through net interest revenue, event contracts, and its subscription service Robinhood Gold, which reached 4.8 million subscribers. Annual revenue grew from $1.36 billion in 2022 to $4.5 billion in 2025. The company is now valued at $107 billion, compared to $32 billion at IPO. Trading at a price-to-earnings ratio of around 41, the stock's improved fundamentals appear largely reflected in its current valuation.

Gate.com
Sep 25th, 2026
Robinhood to host AI Economy Investment Summit on September 30.

Robinhood to host AI Economy Investment Summit on September 30. 2026-09-25 10:23:38 Key takeaways. * Robinhood will host an AI Economy Investment Summit on September 30 featuring industry speakers. * The summit will cover AI software, data centers, and infrastructure investment topics with speakers Guy Adami and BlackRock's Jay Jacobs. * Robinhood announced the educational event through social media to inform investors about AI sector opportunities. Robinhood will host a summit on September 30 to discuss investment strategies in the AI economy. The event will feature speakers including Guy Adami and BlackRock's Jay Jacobs, who will address topics spanning AI software, data centers, and infrastructure. The summit aims to inform investors about opportunities and challenges in the rapidly evolving AI sector. Robinhood announces AI Investment Summit speakers and topics. The summit will include discussions led by industry experts Guy Adami and Jay Jacobs from BlackRock. Topics will cover various aspects of the AI economy, including software development, data center operations, and infrastructure requirements. Robinhood announced the event through their social media channels, positioning it as an educational opportunity for investors interested in AI-related investment strategies. Faq. When is the Robinhood AI investment summit taking place? The Robinhood summit is scheduled for September 30, according to the company's announcement. Who are the speakers at the Robinhood AI summit? The summit will feature Guy Adami and Jay Jacobs from BlackRock among the speakers discussing AI investment topics. What topics will the Robinhood AI summit cover? The summit will address AI software, data centers, and infrastructure as part of broader discussions on investment strategies in the AI economy. Disclaimer: The information on this page may come from third-party sources and is for reference only. It does not represent the views or opinions of Gate and does not constitute any financial, investment, or legal advice. Virtual asset trading involves high risk. Please do not rely solely on the information on this page when making decisions. For details, see the Disclaimer.

MoneyCheck
Sep 25th, 2026
Robinhood (HOOD) stock: event contracts revenue soars tenfold amid regulatory headwinds.

Robinhood (HOOD) stock: event contracts revenue soars tenfold amid regulatory headwinds. Key takeaways. Table of Contents * Event contracts generated $156 million for Robinhood in Q2, representing a greater than 10x increase from the prior year. * Daily trading volume for prediction markets reached 152 million contracts in August, a 14-fold surge year-over-year. * HOOD shares hover around $118, experiencing a 2% decline today despite gaining approximately 11% over the previous week. * The company's forward price-to-earnings ratio stands at roughly 45, exceeding competitors like Interactive Brokers and Charles Schwab. * Multiple lawsuits and state regulatory actions are targeting Robinhood's event and sports contract offerings across various jurisdictions. Shares of Robinhood Markets (HOOD) are trading around $118 in today's session, experiencing a roughly 2% pullback after rallying approximately 11% throughout the past seven days. The recent price action reflects market participants weighing the remarkable expansion rate of the platform's newest revenue stream. This revenue stream consists of event contracts, which represent Robinhood's interpretation of prediction markets. Users purchase contracts priced to pay out $1 upon correctly forecasting a specific outcome - ranging from political elections to sporting events - while receiving zero if their prediction proves incorrect. During the second quarter, this segment delivered $156 million in revenue. The figure represents more than a tenfold expansion compared to the same period last year. To put this in perspective, options revenue increased just 29% on a year-over-year basis. Equity trading jumped 95%. Cryptocurrency trading actually contracted 38%. No other segment at Robinhood is experiencing remotely comparable growth rates. Event contracts climb to second place. Just twelve months ago, event contracts represented Robinhood's smallest trading category. Today, only the options segment generates higher revenue. The platform processed 13.6 billion contracts throughout Q2, representing more than a tenfold increase versus the prior year's volume. Users were executing approximately 152 million contracts daily during August, representing a 14-fold acceleration from the comparable period. This explosive growth has captured attention from notable market commentators. Jim Cramer has highlighted the segment favorably, alongside Robinhood's recently launched Gold Card offering 3% cash back rewards. He characterized the company as being "on a major roll." Robinhood's overall second-quarter performance supports that assessment. Net customer deposits reached an all-time high of $22 billion. Total platform assets climbed 32% to $369 billion. Gold membership subscriptions expanded 39% to reach 4.8 million users. Thirteen distinct business segments each produced over $100 million in revenue throughout the quarter. This diversification marks a significant evolution for a firm once recognized almost exclusively for zero-commission equity trading. Regulatory and legal challenges intensify. Rapid expansion of this magnitude typically invites regulatory attention, and Robinhood's prediction market operations are proving no different. Plaintiffs across six states have filed litigation seeking to recoup losses under respective state gambling statutes. Native American tribal organizations have separately filed suit concerning sports contracts made available on tribal territories. A federal appellate court ruled in favor of two tribes in late August, determining they would likely prevail on their claims. The same appellate panel authorized Nevada to enforce its gambling regulations against Robinhood's sports contract offerings. Missouri's attorney general escalated matters further, directing Robinhood alongside five competing operators to immediately cease sports contract offerings statewide. Massachusetts securities authorities are conducting their own review of these products, based on Robinhood's most recent regulatory filing. The company itself has cautioned that emerging legislation could compel complete withdrawal of event contracts. August activity levels already showed signs of cooling, declining 23% from July figures. Nevertheless, applying the second quarter's revenue-per-contract metric, the segment would still yield approximately $650 million on an annualized basis. Robinhood continues doubling down on this space regardless. This past January, a joint partnership with Susquehanna International Group acquired a 90% stake in MIAX Derivatives Exchange, a fully regulated derivatives trading platform and clearinghouse. Currently, HOOD shares trade between 42 and 45 times forward earnings estimates, substantially higher than Interactive Brokers' multiple of 28 and Charles Schwab's 12.8. Short interest represents 4.62% of the float, exceeding both competitors. Across all operations, Robinhood delivered record quarterly revenue of $1.31 billion in Q2, representing a 32% year-over-year increase, while net income surged 48% to reach $573 million. Approximately 36% of total revenue remains concentrated in equities and options trading. Limited Time Offer Get 3 free stock ebooks. Discover top-performing stocks in AI, Crypto, and Technology with expert analysis. * Top 10 AI Stocks - Leading AI companies * Top 10 Crypto Stocks - Blockchain leaders * Top 10 Tech Stocks - Tech giants

Kooc Media Ltd.
Sep 25th, 2026
Robinhood (HOOD) stock: event contracts revenue surges 10X despite mounting legal challenges.

Robinhood (HOOD) stock: event contracts revenue surges 10X despite mounting legal challenges. Tldr. Table of Contents * Event contracts generated $156 million for Robinhood in Q2, representing a tenfold increase from the prior year. * Daily trading volume for prediction markets averaged 152 million contracts in August, a 14-fold expansion year-over-year. * HOOD stock hovers around $118, experiencing a 2% decline today while posting an 11% gain over the trailing week. * The brokerage commands a forward P/E ratio near 45, surpassing rivals Interactive Brokers and Charles Schwab. * Multiple state regulators and plaintiffs are mounting legal challenges against Robinhood's sports and event contract offerings. Robinhood Markets (HOOD) is trading around $118 in today's session, slipping approximately 2% while maintaining a roughly 11% advance from the previous week. The price action reflects investor attention on the explosive expansion of the platform's latest revenue stream. The spotlight centers on event contracts, Robinhood's take on prediction markets. Users purchase contracts priced to pay $1 for accurate predictions on outcomes ranging from political races to sporting events, while incorrect bets yield zero. During the second quarter, this segment delivered $156 million in revenue - a figure exceeding ten times the amount recorded twelve months prior. By comparison, options revenue expanded 29% annually. Equity trading surged 95%. Cryptocurrency trading actually contracted 38%. No other segment at Robinhood approaches this growth trajectory. Event contracts climb to second-largest revenue generator. Twelve months ago, event contracts represented Robinhood's smallest trading category. Today, only options trading generates higher revenue. The platform processed 13.6 billion contracts in Q2, marking a tenfold volume increase from last year. Daily contract placement in August alone averaged 152 million, representing 14 times the prior-year rate. This expansion has captured attention from market commentators. Jim Cramer has highlighted the business alongside Robinhood's Gold Card, which delivers 3% cash back. He described the firm as being "on a major roll." Robinhood's overall Q2 performance supports that characterization. Net deposits reached a record $22 billion. Platform assets climbed 32% to $369 billion. Gold subscribers increased 39% to 4.8 million. Thirteen distinct business segments each crossed $100 million in quarterly revenue. That diversification marks significant evolution for a platform originally recognized primarily for zero-commission stock trading. Regulatory and legal obstacles multiply. Rapid expansion of this magnitude invariably draws regulatory attention, and Robinhood's prediction markets face mounting challenges. Plaintiffs across six states have filed suits seeking to recoup losses under state gambling statutes. Native American tribal authorities have also initiated legal action concerning sports contracts offered within their jurisdictions. A federal appellate court ruled favorably for two tribes in late August, indicating their claims have strong merit. The same court authorized Nevada to enforce its gambling regulations against Robinhood's sports contracts. Missouri's attorney general escalated further, issuing an order requiring Robinhood and five competing platforms to cease sports contract offerings statewide. Massachusetts securities authorities are conducting their own review of these products, according to Robinhood's most recent regulatory filing. The company acknowledges that emerging legislation could compel complete withdrawal of event contracts. August volumes already showed signs of cooling, declining 23% from July levels. Nevertheless, applying Q2's revenue-per-contract metrics, the business would still project approximately $650 million on an annualized basis. Robinhood continues doubling down on this space. In January, a joint venture with Susquehanna International Group acquired a 90% stake in MIAX Derivatives Exchange, a regulated derivatives trading platform and clearinghouse. From a valuation perspective, HOOD carries a forward earnings multiple between 42 and 45, substantially exceeding Interactive Brokers' 28 and Charles Schwab's 12.8. Short interest stands at 4.62% of the float, elevated compared to both competitors. Across the entire company, Robinhood delivered record quarterly revenue of $1.31 billion in Q2, advancing 32% year-over-year, while net income surged 48% to $573 million. Approximately 36% of total revenue remains concentrated in equities and options trading. Limited Time Offer Get 3 free stock ebooks. Discover top-performing stocks in AI, Crypto, and Technology with expert analysis. * Top 10 AI Stocks - Leading AI companies * Top 10 Crypto Stocks - Blockchain leaders * Top 10 Tech Stocks - Tech giants