A Bachelor Degree in Banking, Business Administration, or Economics is required, along with CMFAS Certification.
At least 5 years of relevant experience in retail banking is required; experience in an advisory or specialist role is preferred.
Sound knowledge of insurance products and services, with a customer-needs-based approach, is required.
Excellent communication and interpersonal skills are required.
Motivation and the ability to work as a team player are required.
Responsibilities
Achieve revenue and new-client acquisition targets for Universal Life and Insurance.
Monitor clients’ policy summaries and recommend diversification to meet their financial needs.
Provide innovative product solutions for customers’ retirement planning, savings, and financial protection needs, supporting long-term sustainability.
Strengthen long-term customer relationships by providing customer service.
Secure joint appointments with Relationship Managers and increase conversion rates for Universal Life and Insurance products to achieve revenue and new-client acquisition targets.
Acquire new retail clients by developing professional relationships.
Maintain sales standards and provide robust advice on Universal Life and Insurance products in accordance with the service-level agreement with the business partner.
Perform client needs analysis.
Advise clients on Universal Life and Insurance products as part of holistic portfolio management.
Establish an advisory process that Relationship Managers can use while on the go to facilitate sales calls with clients.
Conduct joint appointments and visits with RHB clients.
Provide ongoing client account servicing and identify potential opportunities to extend banking services.
Deepen relationships with partners to obtain wider support and marketing funds for departmental goals.
Work closely with Insurance partners and Commercial Banking to deepen cross-sell ratios and cross-unit collaboration.
Train and coach sales staff to ensure high levels of competency and productivity in insurance.
Desired Qualifications
Experience in an advisory or specialist role in retail banking is preferred.
Job Description
Primary Objective:
To achieve revenue target and new client acquisition targets for Universal Life and Insurance.
To monitor clients’ policy summary and recommend diversification to meet clients’ financial needs
To provide innovative product solutions to address customers' retirement planning, savings and financial protection needs and be a key person for long term sustainability
To strengthen long-term relationships with our customers by providing excellent customer service
Key Responsibilities:
Client Acquisition
Secure joint appointment with RMs and increase conversion rate of Universal Life and Insurance products to achieve revenue and new client acquisition targets.
Acquire new retail clients through developing professional relationships
Maintain sales standards and robust advisory of Universal Life and Insurance products, in accordance to SLA agreement with business partner.
Client Servicing
Perform client needs analysis
Provide clients with advisory on Universal Life and Insurance products towards holistic portfolio management
Establish an advisory process which RMs can tap on while they are on the go, to facilitate their sales call with clients.
Conduct joint appointment and visitation with RHB clients
Perform ongoing servicing of client accounts and identify any potential opportunities with extending banking services.
Working with Internal Partners
Deepen relationship with partners for wider support and marketing fund to achieve departmental goals.
Work closely with Insurance partners and Commercial banking to deepen cross-sell ratio and cross unit collaboration
Train and coach sales staff to ensure high level of competency & productivity in insurance.
Qualifications
Requirements:
Bachelor Degree in Banking/Business Administration/Economics with CMFAS Certification
Minimum 5 years of relevant experience in retail banking preferably with experience in advisory or specialist role
Sound knowledge of Insurance products & services, entrench in customers’ need based approach
Excellent communication and interpersonal skills
Highly motivated and a good team player
Additional Information
RHB is a dynamic organization that promotes a work culture of high performance, where its biggest asset, the RHB-ians, are continuously developed & nurtured to their fullest potential through its robust talent management practices.
At RHB, we take PRIDE in our people and our teams. Great relationships built on trust, a ‘leading it right’ environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home.