Dealership Valet Operations Manager

Overview

First Year Total Compensation: $50,000.00 to $55,000.00 /year

WHO WE ARE

We are a growing, purpose-driven organization that provides premium hospitality, driving, and related people-services to car dealerships across the country.

Our Values: Servant Leadership, Ownership, Heart, Excellence, Growth

We exist to create transformative job experiences for our team and deliver extraordinary service to our partners

10-year Vision: A community made up of thousands of team members who are thriving personally, professionally, and financially.

Overview

Citrin is seeking leaders to join our leadership team as a Dealership Operations Manager. We are a values-driven, entrepreneurial company that was founded 18 years ago. Today, we are in 15 markets, serve over 70 properties, employ over 800 incredible individuals and are rapidly expanding across the country in an exciting new vertical.

We feel strongly that Citrin will evolve into a national brand if we remain focused on creating the best work environment for our team, finding ways to elevate the service we are delivering our clients, and improving ourselves as individuals. We put our customers first by putting our people first. We can only grow if we are able to prepare leaders to grow with us! If these values resonate with you and you are interested in creating a lasting impact with us, our Citrin Management Training Program is awaiting your application! 

Training Details:

As a Citrin leader, you’ll learn what it means to always put our people first. Ours is a culture of friendly competition, which is critical to growing our business — and your success. Our company is being built exclusively with leaders who develop from our training and guidance from within and externally. 

• You will receive the support, mentoring, and learning you need to be successful
• We’ll teach you how to excel as a leader, customer service, sales and marketing, finance, and operations
• Start learning our business working alongside the team in our current locations with possible travel to new customer launches throughout the US.
• You will be the face of Citrin to our clients and their customers. 
• You will work alongside the team you are leading to help them be successful.
• You will learn behind the scenes operational functions and help us shape our organization for growth. 
• You will master the knowledge and skills you need to run your own market and develop your team of 15 – 50+ employees.

Responsibilities

Responsibilities

• Oversee daily valet operations for assigned dealership location(s), including but not limited to, working as valet by greeting customers, washing and parking vehicles, and running the daily operations of all assigned account(s)

• Become a leader with entrepreneur mentality and professional communication
• Motivate and empower a team to provide world-class hospitality 
• Effectively manage people and hold them accountable to expectations
• Create and manage the schedule, daily reports, and budget allocation

• Formal check in meetings with client(s) and directly responsible for client satisfaction.
• Responsible for the accountability of Account Managers,  shift leads, team leads, and valet team members for all assigned location(s.)
• Maintain proper staffing levels and create weekly schedules for all location(s) within their portfolio.
• Administer and embody the company’s disciplinary action process and provide support to the Account Manager(s). Ensuring all infractions are being documented in a timely manner by their staff.
• Responsible for conducting disciplinary and probation meetings, execute termination once proper documentation is provided to HR.
• Identify and make changes for operations, safety, or procedural updates as needed. Assist corporate  in communicating these updates.
• Directly responsible for building standard operating procedures and location pages for all current or new account(s) assigned. Ensure Account Managers are making the necessary edits.
• Launching new locations within the assigned portfolio.
• Administers local orientations and driving tests in coordination with Human Resources.
• Create and implement site specific training. Identify and build additional training needs as needed at assigned location(s).
• Create hourly budget allocation and is responsible for account manager remaining compliant with allocation.
• Attends to any escalated customer and client complaints reported from the Account Manager. 
• Reviews incident claims, ensuring their team is following the proper procedures and timelines for reporting damage claim incidents. Handles all denial of claims and estimates. 

Qualifications

Requirements and Preferred Qualifications:

• Minimum of 1-2 years with operational and leadership experience.
• Established experience in Microsoft Office Products including Word, Excel, Powerpoint, and Outlook.
• Flexible schedule in order to accommodate hours required by assigned location(s).
• Established experience in building annual budgets, managing and reporting results, identifying and instituting changes to the business to either maximize profitability or mitigate actuals that fall below expectations.
• Excellent oral (including formal presentations) and written communications and comprehension skills, required.
• A bachelor's degree is preferred but with the right experience not required
• Relocation is not required but may help increase the velocity of your growth
• Sales, leadership and hospitality experience may include but is not limited to: work in a hotel , retail, commission sales or a serving/restaurant environment; participation or leadership in athletic/team activities; leadership experience in the military or community, social, academic organizations.
• Must have a valid driver's license with no significant infractions
• Must be available to work an average of 45 to 50 hours per week.
• No drug or alcohol related conviction on your record in the past 5 years (i.e., DUI, DWI).
• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Perks of Working for Citrin:

• Unlimited growth potential as we expand nationally
• Culture-based around open communication and personal growth
• Competitive compensation and benefits
• Weekly pay, PTO, medical, dental, vision, life insurance, and many more!
• Management bonus incentive
• Focus on career growth and mentorship
• Emphasis on flexible schedules
• Fun and motivated co-workers
• Higher end automotive clientele and cool cars

Apply today to begin your journey!

*All candidates must complete a background and motor vehicle record check after a conditional offer has been made.

DashCams: Citrin invested in the safety of team members by implementing dashcams. The purpose of dashcams are to protect our drivers while driving and improve off-site driving behaviors. All Citrin team members are required to use dashcams while operating vehicles.

First Year Total Compensation: $50,000.00 to $55,000.00 /year