Partner Account Manager - Channel Sales

Overview

Microsoft Customer and Partner Solutions-Core (MCAPS) accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

The Consumer Channel Sales (CCS) organization works with retail and ecosystem partners to drive profitable growth across Windows, Surface, and Microsoft 365, and to inspire customers to use Copilot as their preferred AI companion to achieve more. We bring together Channel Sales, Channel Marketing, and Category teams to build and sell a winning portfolio and create differentiated customer experiences across physical and digital retail. 

In Asia, CCS is focused on high-impact developed markets and managed retail partners, with Japan as a priority market. Our channel strategy is customer-first, partner-led, and growth-focused: we work with leading retail partners to strengthen portfolio planning, create differentiated omnichannel experiences, accelerate Copilot+ PC adoption, grow Windows share, drive profitable Surface growth, and expand Microsoft 365 attach and acquisitions.

As a Partner Account Manager in Japan Channel Sales, you will manage the business performance of an assigned Market Maker Account and execute account strategies that accelerate growth across Windows, Surface, and Microsoft 365. You will build a strong understanding of the partner's business, customers, market dynamics, competitive environment, and OEM strategies; identify business gaps and growth opportunities; develop and execute joint business plans; recommend improvements to product assortment and customer experience; and collaborate with partner and Microsoft stakeholders to deliver measurable sales and market-share outcomes.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Manage the business performance of the assigned Market Maker Account, driving Windows sell-through and market share, Surface revenue and unit growth, and revenue attributable to the assigned account. Collaborate across teams to accelerate Copilot+ PC mix and share and Microsoft 365 attach and revenue, while supporting sustainable growth and the partner's long-term profitability. 
• Develop and execute annual and quarterly joint business plans that align the partner's priorities with Microsoft's business objectives. Analyze business performance, market conditions, competitive dynamics, customer demand, and OEM strategies to identify growth opportunities and performance gaps, translate insights into measurable actions, and drive execution through a consistent rhythm of business. 
• Support and execute the Copilot+ PC and AI PC growth plan for the assigned account. Develop relevant customer value propositions, identify opportunities across customer segments and price points, and work with partner, OEM, and Microsoft stakeholders to accelerate adoption, premium mix, and category growth. 
• Contribute to building a competitive Windows device assortment and Microsoft portfolio for the assigned account. Use customer insights, competitive intelligence, price-segment performance, and market trends to identify portfolio gaps and growth opportunities, and recommend improvements to partner stakeholders, OEMs, and Microsoft category teams. 
• Translate account plans into measurable business outcomes by coordinating pricing, promotions, merchandising, marketing, digital and eCommerce, and in-store execution across partner and Microsoft teams. Manage agreed investments and resources effectively, monitor performance against key metrics and forecasts, identify execution gaps, and work with stakeholders to implement timely corrective actions that improve customer experience, sell-through, and market share. 
• Build trusted relationships with key stakeholders across the assigned partner and work as a business partner who brings relevant market and Microsoft perspectives. Collaborate with partner stakeholders, OEMs, and Microsoft teams to align priorities, resolve execution issues, secure commitment to agreed actions, and deliver mutually beneficial outcomes.

Qualifications

Required Qualifications:

• Bachelor's Degree in Marketing, Business Operations, Computer Science or a related field AND 5+ years experience in partner management, sales, business development, or partner channel development in the technology industry or related experience OR equivalent experience.
• Native-level Japanese

Additional Preferred Qualifications:

• Demonstrated experience developing and executing account plans or joint business plans, using business, market, customer, and competitive insights to drive measurable outcomes. 
• Demonstrated ability to build stakeholder relationships and collaborate across partner teams, OEMs, and internal cross-functional teams without direct authority. 
• Strong analytical and business acumen, including experience with forecasting, performance management, investment execution, and data-driven corrective action.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.