Commercial Customer Service Coordinator

Open the Door to Your Future with Clopay Corporation & CornellCookson

At Clopay Corporation, we are more than just North America’s largest residential and commercial garage door manufacturer—we are a powerhouse of innovation, safety, and design. Through our premier brands, we lead the industry in providing groundbreaking high-performance closure solutions for both the places people call home and the spaces where the world does business.

Headquartered in Mason, Ohio, and operating state-of-the-art manufacturing facilities in Troy, Ohio, Mountaintop, Pennsylvania, and Goodyear, Arizona, we are a proud American-owned company and a wholly owned subsidiary of Griffon Corporation. Our reach extends across 55+ distribution centers and thousands of retail locations in the U.S. and Canada, ensuring that we deliver the right door for every opening – from homes to businesses and beyond.

By joining our team, you become part of a legacy that blends the residential elegance of Clopay, known as "America’s Favorite Garage Doors," with the industrial strength and 180-year heritage of our rolling brands, Cornell and Cookson. Together, we secure everything from family garages to the world's most iconic stadiums and skyscrapers.

We have an excellent opportunity for aCommercial Customer Service Coordinatorin our Troy, Ohio manufacturing facility.The hours are 8:00 AM to 5:00 PM.  

 In this position, the successful candidate will perform the followingjob responsibilities:

• Qualify, interpret, create and sell commercial project opportunities through customers within an assigned region by understanding building application, architect design intent, code compliance, market pricing, margin guidelines and technical requirements that can vary broadly in nature.
• Compare competitive market intelligence in the top regional markets on comparable products, market pricing, and competitor news with key commercial customers utilizing Sr. and Lead Commercial Coordinators.
• Interpret, create and supply complex submittal documents after project award that include product data sheets, accurate shop drawing details, installation instructions and code compliant material.
  
• Build trusted advisor relationships with large commercial customers, contractors and architects by providing recommended products for applications, technical expertise, clearance requirements to ensure a trouble-free product and installation.
  
• Determine pricing/margin requirements on a per project basis that maximizes profitability through upselling and value engineering of commercial projects with minimal supervision.
  
• Interpret and comprehend engineering and technical documents for commercial projects.
  
• Ability to interpret and read project blueprints, drawings, door schedules, elevations and specifications.
  
• Serve as point of contact for commercial technical questions.
  
• Work with architect and specifiers who call in for design assistance.
  
• Review monthly region quote logs to target specific follow up opportunities.
  
• Other duties as assigned.

JOB REQUIREMENTS -Qualifications:

• Associates degree, bachelors preferred; or two years related experience and training; or equivalent combination of education and experience. 
• Prior sales experience, product installation, technical knowledge and project estimating in a customer service environment.  Oracle experience a plus.
  
• Selling large customers, Commercial Product & Motor knowledge, Wind Code, Shop drawings, technical data sheets, project specification interpretation, IBC code compliance, wiring diagrams, Oracle, Liability/Warranty, Installation/Application, Competitive Product, Product Coding, Pricing, Business Writing, Advanced Excel, Problem Solving, CDQ Training, I-store, Specification.
• Ability to effectively communicate with customers electronically, in person, and via phone.
  
• Ability to interpret routine correspondence electronically and in hard copy format.
• Ability to use Windows Office, Excel, Corporate e-mail and other systems. 
• Ability to calculate cost and pricing.  Ability to measure and analyze complex drawings, compute rate, ratio and percentages.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee frequently is required to sit and listen on telephone.  The employee must regularly lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision.  The employee is regularly required to talk and hear.

Why Choose a Career with Us?

We don't just manufacture doors; we engineer the "front door" of the American dream and the security of global commerce. At Clopay, we believe our strength lies in our people. From our design engineers to our manufacturing associates and delivery drivers, every member of the team plays a vital role in our success.

Our team members thrive because we prioritize:

• Unrivaled Scale: Work for a market leader with a massive manufacturing footprint and a reputation for excellence that spans nearly two centuries.
• A Culture of "What’s Next": We invest heavily in automation, sustainable materials, and smart-home integration to stay ahead of the curve.
• Commitment to People: As a Griffon Corporation company, we provide the stability of a large organization with the tight-knit, collaborative feel of a specialized craft team.
• A Legacy of Expertise: Join our "Pioneer Club"—a group of over 440 employees who have been with us for 20 years or more. We offer the stability of a market leader and a place where you can truly grow a lifelong career.
• Commitment to Innovation: We aren’t just keeping up with industry trends; we’re setting them. Whether it’s our exclusive WINDCODE® technology or our award-winning designs, we provide the tools for you to do your best work.
• Community Focused: Our success is linked to the well-being of our neighbors and communities. Through our partnership with Habitat for Humanity, Clopay employees help provide homes and security to families in the communities where we live and work.