Fund Order Services - Client Solutions Officer

Who we are looking for?

We are seeking a technically strong operations professional to translate the future-state service into clear requirements, partner with FRS through development, lead rigorous testing, and support the solution in production. This is not a testing coordinator role. The successful candidate will understand the end-to-end workflow, challenge the design, create and execute tests, use automation and AI where practical, diagnose failures, and remain accountable for technology-enabled service delivery after launch.

What You Will Own

Requirements and FRS Partnership

• Translate the agreed operating model, controls, data needs, exception paths, and service outcomes into complete and testable business requirements.

• Partner closely with FRS to clarify requirements, review and approve user stories, resolve design questions, and ensure delivered functionality supports the full operational model.

• Maintain traceability across requirements, user stories, process flows, controls, test cases, defects, and readiness evidence.

• Challenge designs that create unnecessary manual work, weak controls, limited observability, or poor supportability.

Hands-On Testing and Quality

• Create a risk-based test strategy and detailed test cases covering normal processing, exceptions, negative scenarios, controls, interfaces, data quality, volumes, recovery, and contingency paths.

• Execute UAT directly and coordinate regression, integration, end-to-end, and client testing with upstream and downstream teams.

• Use scripts, reusable datasets, AI, and automated testing wherever practical to improve coverage, repeatability, evidence, and speed.

• Document defects clearly, perform initial diagnosis, prioritize by service and control impact, retest fixes, and drive issues to verified closure.

• Produce transparent test results and recommend whether the solution is ready to progress.

Implementation and Production Support

• Validate production setup, monitoring, alerts, access, support ownership, runbooks, data flows, interfaces, and recovery procedures before launch.

• Support model office, production parallel, cutover, go-live, and stabilization, including rapid diagnosis and coordination of production issues.

• Ensure operational teams can identify when automated processing is incomplete or incorrect and have clear paths to investigate, recover, and escalate.

BAU Technology-Enabled Service Delivery

• Oversee the health and effectiveness of the automated service, including interfaces, exceptions, recurring defects, control results, and operational workarounds.

• Partner with Operations, FRS, Product, and Technology to resolve root causes and prioritize enhancements based on client, risk, control, and efficiency impact.

• Maintain regression assets and readiness documentation as functionality changes and new clients are onboarded.

• Identify opportunities to improve observability, straight-through processing, automated controls, testing efficiency, and service resilience.

What Success Looks Like

• Requirements are complete and testable, and delivered functionality matches the approved operating and control model.

• Testing provides credible evidence across end-to-end processing, exceptions, interfaces, controls, and recovery scenarios.

• Production issues are diagnosed quickly, recurring failures are addressed at root cause, and the automated service becomes more resilient over time.

Required Experience and Capabilities

• Fund operations experience combined with strong technical aptitude and the ability to understand complex end-to-end data and processing flows.

• Hands-on experience writing requirements and test cases, executing UAT, managing defects, and supporting production implementation or stabilization.

• Ability to review user stories and technology designs critically and translate operational needs into specific, testable outcomes.

• Experience working across integrated platforms, upstream and downstream teams, and exception-driven operating processes.

• Strong problem solving, precision, curiosity, ownership, and ability to work effectively as requirements and technology evolve.

Preferred Experience

• Experience with  fund recordkeeping technology, workflow tools, interfaces, or automated transaction processing.

• Knowledge of data analysis, production monitoring, incident triage, service management, and technology control practices.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Salary Range:

$60,000 - $101,250 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

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Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.